Question about Maytag Neptune MAH5500B Front Load Washer

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My Maytag Front load stack unit washer/dryer model # MLE2000AYW

Won't spin

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  • Henry Lemons Jan 04, 2009

    My neptune washer won't spin. The door locks,the pump runs but it just continues to agitate. is it the motor control board ?

  • Henry Lemons Jan 05, 2009

    My Neptune washer won't spin. The door locks, the pump runs, but it continues to agitate. Is it the motor control board?

  • dan8148 Mar 18, 2009

    thank you dmkjjones27! I finally got around to ordering the inertial unbalance switch as you suggested, despite the fact that Maytag certified repair personnel said this switch would not repair my problem. I replaced the switch tonight and ran a fairly full load through set to max-extract and sure enough it spun to beat the band. We no longer have to ring out the wash before moving it to the dryer. You deserve a positive rating for this suggestion, thanks again!

  • Anonymous Mar 18, 2009

    how did you change the inertial unbalance switch? I hope it was fairly easy.

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I had a similar problem, My washer spun but the clothes were still soaked with water. We replaced the inertia switch. That solved it.

Posted on Dec 13, 2008

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Model no mle2000ayw will not spin

Posted on Sep 29, 2013

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Maytag Neptune Front Load Washers No Spin Problem


A class suit was filed in the State of Illinois, USA and then later on won against Maytag in 2004 due to the high failure rate of the wax motor used in the door lock mechanism of their Neptune Front Load Washers. The wax motor is used to activate the door lock switch by extending its shaft when a voltage from the machine control is applied across its terminals. Its failure then leads to the breaking down of components in the expensive machine control board. This is the fact that angered the customers which led to the filing of the class suit.

The obvious symptom of a failed wax motor is the inability of the washer to advance to the spin cycle and the door lock lamp is not turned on. The washer stops momentarily at the end of the wash cycle then continue to tumble as the machine control checks the activation of the door lock switch. The control will not allow a spin speed higher than 51 revolutions per minute (RPM) unless the door lock switch is activated by the wax motor. It is a safety feature of the washer to prevent accident due to accidental opening of the washer door during a high speed spin.

Customers who purchased the Neptune Front Load Washers in the USA after April 1, 1997 and before August 9, 2004 are Class members and eligible for the repair reimbursement, replacement cost, or purchase certificate depending on the length of service of the machine. Call up Maytag at 1-888-MAYTAG (1-888-629824) for more information.

The models included in the class suit are as follows: MLE2000AYW, MLE2000AWW, MLE2000AZW, MLG2000AWW (Gas Stack Unit), MAH3000AAW, MAH3000AEW, MAH3000AGW, MAH3000AWA, MAH3000AWW, MAH3000BGW, MAH4000AWW, MAH4000BWW, MAH4000AWQ, MAH4000BWQ, MAH5500AWW, MAH5500BWW, MAH5500BWW, MAH5500BWQ, MAH55FLBWW, MAH55FLBWQ, MAH6500AWW, MAH6500AWQ, MAH7500AWW, MAH7500AWQ, MAH7550AAW, MAH7550AGW.

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If manually turning the timer allows it to spin and drain, then I would say the used timer installed was also defective. Try a new timer. You will save money if you get it online or go to an appliance parts store like "Mid-America Appliance" rather than Sears or the likes. Hope this helps.

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