Question about SanDisk Sansa m240 MP3 Player

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No drive appearing in My Computer

When the m240 player is connected to the computer (running Windows XP sp2) the auto run dialog is presented with 4 choices: Transfer files using Windows Media Player, Sync your music using Napster, Open with Winamp or Take no action. I am not offered the option to open a folder to view the files, which is what I really want. The device does not appear as a device in My Computer display. On another computer I am given the Windows Media Player and the option to Open a folder. The m240 does appear in My Computer display. What is going wrong on my home computer, please? Thanks in anticipation.

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6 Suggested Answers

  • 2 Answers

SOURCE: A SanDisk Sansa m240 MP3 Player problem regarding the install cd!

First remove the Sansa from computer if you have attached it. 1. Open your Sansa mp3 player menu (with menu button next to volume control) 2. Choose settings 3. Choose USB 4. Change setting under USB from 'Auto Detect' to 'MSC' 5. Exit menu with menu button Plug your Sansa into computer with USB cable. You can now see the mp3 player as external drive, and you can drag mp3 files into it. Put your files into Sansa's Audible folder.

Posted on Nov 21, 2006

  • 8596 Answers

SOURCE: Sansa m230 won't copy music

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 26, 2008

  • 1 Answer

SOURCE: Sansa C250 not recognised

The Sansa C250 doesn't have a setting on the player to put it into USB, or MSC mode.

By default, it's always in MTP mode (Microsofts slow and crappy DRM enabled protocol).

You can force the player to connect to your computer by doing these 3 things:

1. Ensure that your player is OFF.

2. Set the Hold slider to LOCKed.

3. While holdind the "<<", (LEFT or Previous) button down, connect the c250 to your computer via the USB cord.

You should now see 2 new drives in your "My Computer" window. One drive is the c250's internal memory, and the other is it's microSD slot.

Posted on Dec 18, 2008

  • 1 Answer

SOURCE: Computer doesn't recognize MP3 player -

Try to reboot your PC. Leave mp3 player off when start Sync (if button lights up this time).

Posted on Jan 20, 2009

  • 1 Answer

SOURCE: Windows media player does not recognize files on my Sansa m240.

Format your m240 in FAT32. That did the trick for me.

Posted on Mar 17, 2009

  • 10 Answers

SOURCE: Can't delete music from my player

if im not mistaken there is a way to delete those empty files from the device itself..

Posted on Aug 01, 2009

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Mi Sandisk m240 no la leen los pc

La compania Sansa tiene respuestas a varios problemas en espanol en este link: , Quizas se encuentra alli una respuesta.
Paara pensar en soluciones a su problema hace falta mas informacion: el tipo de pc que esta utilizando (mac o windows, si windows, cual systema - windows xp, vista o windows 7?). El aparato m240 se enciende y reproduce la musica que ya tiene?
Hay dos modos de conectarse el m240 a un pc: MTP (Media Transfer Protocol) para sincronizarse a traves de un servicio como i-tunes, y MSC (Mass Storage Class), que actua como un usb Flash Drive en la compu. Posiblemente su m240 esta en modo MTP y si lo cambia a MSC se reconoce por el pc (vea en ingles).
Quizas si pregunta de nuevo en ingles recibira mas respuestas que le ayuden: My Sandisk m240 is not recognized by my pc, or does not appear in My Computer when connected to my pc.

Jul 04, 2011 | SanDisk Sansa m240 MP3 Player

1 Answer

How do u download new music and delete old music, im having trouble with this PLEEEEASE HELP

When your player is connected to your computer with the USB connector, you can use your computer file browser software to view all files on your player. Your player will appear as Sansa m230 or m240. Follow these steps:
1. Use the USB connector cable provided with your player to connect the USB port on the top of your player to an open USB port on your computer. The player will appear as a Windows Portable Device on your computer.
2. Delete your music files to the player with software tools like Rhapsody, Windows Media Player or Napster Client.

To transfer music from your computer to your player:
1. Use the USB connector cable provided with your player to connect the USB port on your player to an open USB port on your computer. The player will appear as a Windows Portable Device on your computer. (Can't find the USB port on your player? See The Basic Controls section on page 3.)
2. Drag and drop music files to the player from any location on your hard-drive

Jan 09, 2011 | SanDisk Sansa m240 MP3 Player

1 Answer

My sandisk is not detected

This may be caused by one of the following: 1. Minimum system requirements were not met. 2. Corrupted drivers. 3. Computer restrictions. 4. Power issue.
Try the following solutions:
For brand new player or first time connecting to a computer.
If you are using XP : verify the following operating system requirements are met. - Windows XP SP2 or higher - Windows Media Player 10 or higher
Download and install the latest Windows Media Player if it's not installed.
If you are using Vista: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player. - Download the hotfix from
--->> <<----- - Run the hotfix. Solve your MP3 Player Connection Problem.

Mar 16, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

Sansa m240 files won't show up on computer

Uninstall/remove the mp3 player from the device manager of windows while its plugged into you computer and unplug afterwards from your usb port and plug it back in, windows now sees a new device and starts installing it.

Go to the configuration panel\system and click at the tab hardware and klik at the button device manager.

This should solve the problem.


Aug 31, 2009 | SanDisk Sansa m240 MP3 Player

1 Answer

It want come on even through it is charged


  The data in the Sansa m200 device might be corrupted. Formatting the device should solve the issue. 

WARNING: Reformatting will erase all data in your player. 

STEP 1 - Connect the device to the computer 
1. Remove the battery from the player’s battery compartment. 
2. Put the hold/lock switch to lock. 
3. Plug in your device to the computer. 

STEP 2 - Format the device 
1. Double-click My Computer
2. Right-click on the player, which might show up as a Removable Drive, select Format
3. Click Start
4. Click OK when a "Format Complete" dialog appears. 
5. Click Close

Jan 27, 2009 | SanDisk Sansa m240 MP3 Player

13 Answers

No drivers

I had the exact same problem listed in this thread.
This is what I found on another site to fix it.
Make sure your M240 is not connected to the computer.
Then go into the "settings" menu and then go to the "usb" part.
Then Select "MSC" from the menu, instead of "Auto Select (or something like that).
Then turn off your player and connect it to the Win XP computer and it will be fully recognized
and you can then go to My Computer and see it there and use it.

Tuve exactamente el mismo problema mencionado en este hilo.
Esto es lo que he encontrado en otro sitio para arreglarlo.
Asegúrese de que el M240 no está conectado al ordenador.
A continuación, entrar en el menú "Configuración" y luego ir a la "usb" parte.
A continuación, seleccione "MSC" en el menú, en lugar de "Selección automática (o algo así).
A continuación, apague el reproductor y conéctelo a la computadora Win XP
y se reconoce plenamente y se puede luego ir a Mi PC y ver que hay y lo utilizan.

Dec 03, 2007 | SanDisk Sansa m240 MP3 Player

5 Answers

Recognise my sansa

to old for vista to recognize

Apr 29, 2007 | SanDisk Sansa m240 MP3 Player

2 Answers

Not enough memory space for music db

Your M240 may have encountered a corruption in its Music Database, and may be corrected by formatting and updating the firmware. Try this: Manually switch the player to MSC mode and format through "Disk Management". Here are the steps: Step 1: Locate the "Hold" switch on the side of the M240 and enable it (you should see an "orange-colored" surface when it's enabled) Step 2: Plug the M240 to your computer (recommended Operating System is Windows XP and above) and check Windows Explorer if the player is detected as a "Removable Drive" Step 3: Open "Disk Management" by right-clicking on the "My Computer" icon, then selecting "Manage" Step 4: Your "Disk Management" window should be divided into 2 panes. On the left pane, click on "Disk Management" Step 5: On the upper right pane of "Disk Management", you should find the drive letter corresponding to your Sansa M240. The lower section also contains the drive # pertaining to your M240. Right-click on either drive letters pertaining to the M240 and select "Format". Follow the on-screen prompts. Make sure that the "Quick Format" checkbox remains un-checked. Step 6: In general, Disk Management is more the effective tool for formatting your M240 and assuming the format processing completed without any errors, proceed to updating the firmware of your player. Step 7: Use this link to download the Sansa Firmware updater: Save this file to your Desktop and run it while your M240 is still plugged in to your PC. Follow the on-screen prompts. Step 8: "Safely remove" your M240 from your PC and -- with a fresh battery -- power on your player. It should boot up normally. I hope this works. The M240 is a great player

Apr 24, 2007 | SanDisk Sansa m240 MP3 Player

3 Answers

My Mp3 player does not plug and play properly in my Xp computer

Youmust have instaled MEDIA PLAYER 10 , oderwise your computer will NOT see the device

Mar 07, 2007 | SanDisk Sansa m240 MP3 Player

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