Question about Microsoft Zune JS8-00001 Digital Media Player

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I can't unlock my Zune.

When i try to turn it by turning from the play and pause button it won't turn on. It only turns on if I plug it in to the computer w/ the usb cable and when it does turn on I press down an it doesn't scroll down it just stays on the same spot
I have the same problem! And, of course, I've tried to turn the switch to unlock. I've actually had the problem once before and it fixed itself when I updated the software. But, that was several months ago. I installed the newest update software 2 days ago and the problem just started tonight. I haven't found any info on the microsoft support webpage about this problem.

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  • becka_smiles Dec 15, 2008


    Well, I was really frustrated after I did a reboot and a system restore (which cleared everything off my zune and reloaded the most updated software.) It still didn't fix the problem. I called a zune support person and they were impressed that I had done all the steps that they would have asked me to do. She was ready to take my credit card information and have it sent in for repair. I am out of warrant and it would have cost $129.95 regardless of what it took to repair it. That is a flat fee for anything that gets sent in to be repaired. Obviously I was ticked.

    So . . . I looked at the switch again and noticed that it wasn't perfectly flat. The long side was tilted down toward the screen with the back tilted up. I tried (carefully) to pull it up with my fingernail and finally got it to pop back up to proper position. THIS FIXED IT!

    I'm not sure what would have caused this switch to be tilted, but I think it has to do with my hard acrylic case. I always have it in the case for protection, but I had recently taken it out to clean a speck of dust that was driving me crazy because it was stuck on the screen. The case is a very tight fit. I think the lock button got bent when I was taking it out or putting it back in.

    I hope this helps someone else and avoids them paying Microsoft $129.95!!! Ha, Ha, IN THEIR FACE!!

  • Anonymous Jan 01, 2009

    Whoa, thank you! I was surprised mine was tilted the exact same way and this fixed it!
    $129.95 fee avoided.
    Thank you for posting this solution.

  • cresconn Jan 03, 2009

    My zune is perminently in lock and can't do anything with it. Removed the button to try and fix and it dose not unlock. It has to be a program problem. Anyone got any ideas? This all started with the big freeze new years eve. now it just always locked.

  • becka_smiles Jan 07, 2009

    Read my comment above.

  • becka_smiles Jan 07, 2009

    There is a solution!

  • Anonymous Jan 08, 2009

    OMG, I was so pissed at my Zune...and this totally worked! It's been broken for at least a year and I was unable to lock it, and then for the last 3 months it's been locked. THIS WORKED! THANK YOU!

  • Anonymous Mar 02, 2009

    YOU ARE AWESOME. I just had the same problem with my daughters Pink 30G Zune and you are right it was just a tilt of the lock button. Saved us all 129.99. YOU ROCK. Thank you kindly

  • Anonymous Mar 14, 2009

    i have a worker from India with the same problem and i looked at the repair you made and tried it on his i took the buttom out three or for times and it corrected his locked problem it is sad that they would charge that much when they created the problem guess Bill is getting low.

  • Matt K R Apr 18, 2009

    Wish someone would give a little info about how to remove the cover to see if that is what the problem is with the switch..


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My lock switch broke off. so with a paper clip I took off the little plastic under the switch. with that off, i could see the small black toggle switch and i was able to set that to the unlocked position. I cant lock my zune now but the zune works.

Posted on Feb 15, 2009

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SOURCE: I can't unlock my Zune.

i had the same problem. my solution was easy since the circuitry of the zune is complex, i bought another motherboard & installed it & as soon as it was back together it fired right up, no problems! check out ebay for this piece. hope this helps.

Posted on Jan 28, 2009

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1 Answer

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Check to see if the 'Hold' switch on the top is set in the locked position, which could be preventing you from turning it on.
Hold the right button (also known as the 'play/pause' button) for a few seconds and wait for the Zune start-up screen to come up.

Hold the left button (the 'back' button) and the top of the Zune-pad for a few seconds until the screen resets.
Try charging it. If the battery is drained, you will see a low battery indicator on the screen.

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1. If the Zune device is not connected to a power source, set the Hold switch to unlocked. Then, press and hold the Play/Pause button to turn off the device. • If this does not work, restart the device. To restart the device, set the Hold switch to the unlocked position, and then press and hold the Back button zune_button_back.gif as you press the top of the Zune Pad. When the device begins to reset, you can release the buttons. 2. If the Zune device is connected to a power source, it is operating correctly. You cannot manually turn off the Zune device. Note Depending on how you configured your backlight setting, the backlight for the Zune device may automatically turn off in this situation. To access the backlight options, select display on the settings menu, and then press the center of the Zune pad. To adjust the setting, select backlight, and then press the center of the Zune pad.

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OK, plug it in for about four hours, and then it should start to work. What has happened is it has frozen during standby mode. Hope this helps :-).

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there is a "lock" button on the top on the left side make sure this switch is turned to off.
Try one or more of these solutions to resolve this problem:
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thanks you

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I can't unlock my Zune.

i had the same problem. my solution was easy since the circuitry of the zune is complex, i bought another motherboard & installed it & as soon as it was back together it fired right up, no problems! check out ebay for this piece. hope this helps.

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Hello LB613,

It sounds like the battery is failing. Over time the amount of operating time you can expect between charges will decrease. The battery will still come up to normal voltage and thus will appear to charge normally but it will become depeleted very quickly during use.

You can contact Microsoft to get more information about a battery replacement for your MP3 player. The official Zune website is:

Best Regards,
"Go Ahead. Use Us."

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now what you do is if the zune just has a black screen with a battery symbol and it stays that way forever when on the charger. you, take the zune off the charger and press the play/pause button and if it turns on for a second with the low battery symbol then turns off, your in luck, just hold the play/pause button for 10 - 20 minutes. the zune will have turned on and off alot agitating the battery. once you hold it for 10 - 20 minutes put it on the charger, then presto it works. let charge fully then die completly for every time you use it for a bout a month to let the battery get back into it's normal cycle. ~Dan herzberg~ Thank you*

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