Question about Microsoft Office Professional 2007 Full Version for PC

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Word 2007 Has Stopped Working

Hello. You provided a solution for another person with similar issues to mine: can't highlight text in Word 2007 (among other issues); when I close Word I get a message that says Word has stopped working and is shutting down. I use Office 2007 Professional.

You suggested renaming the file and rebooting. My file is called normal.dotm. Is that the file you mean? What should I rename it? Will Word be looking for a file with the original name? Should I try re-installing the whole Office suite?

Thank You!

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  • jjawer Dec 17, 2008

    The suggested article did explain how to recreate the normal.dotm file, but in reading the article I realized it did not pertain to my problem (I was not having problems printing). However, it did lead me to further search the knowledgebase, and in doing so I DID find the solution. It's Article ID: 940791. This article explains how to delete registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data. The problem was created by installing an automatic update for Word 2007 -- while Word is open -- when the update causes the computer to restart.


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I'm not sure who provided your original solution, but I do know that if Word doesn't find upon starting, it will recreate it. A lot of weird problems in Word are due to a corrupt file. (It's called normal.dotm in 2007.)

Here is a Microsoft KB article regarding the global template in Word, with some troubleshooting hints. Please let me know how it goes!


Posted on Dec 17, 2008

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