Question about Microsoft Office Professional 2007 Full Version for PC

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Word 2007 Has Stopped Working

Hello. You provided a solution for another person with similar issues to mine: can't highlight text in Word 2007 (among other issues); when I close Word I get a message that says Word has stopped working and is shutting down. I use Office 2007 Professional.

You suggested renaming the normal.dot file and rebooting. My file is called normal.dotm. Is that the file you mean? What should I rename it? Will Word be looking for a file with the original name? Should I try re-installing the whole Office suite?

Thank You!

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  • jjawer Dec 17, 2008

    The suggested article did explain how to recreate the normal.dotm file, but in reading the article I realized it did not pertain to my problem (I was not having problems printing). However, it did lead me to further search the knowledgebase, and in doing so I DID find the solution. It's Article ID: 940791. This article explains how to delete registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data. The problem was created by installing an automatic update for Word 2007 -- while Word is open -- when the update causes the computer to restart.

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I'm not sure who provided your original solution, but I do know that if Word doesn't find normal.dot upon starting, it will recreate it. A lot of weird problems in Word are due to a corrupt normal.dot file. (It's called normal.dotm in 2007.)

Here is a Microsoft KB article regarding the global template in Word, with some troubleshooting hints. Please let me know how it goes!

~~Cheryl


Posted on Dec 17, 2008

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The world has become a global village where you need to communicate with people of diverse cultures and languages. We come across people who speak different languages on the internet, or we need to communicate with different people in the global business market. Sometimes we need to translate business documents as everybody doesn’t speak the same language. Students might need to translate some facts as well as information e.g. the history of a specific country into their own language in order to learn about its history.
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