Question about Canon PIXMA MX310 All-In-One Printer

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Jammed paper my printer says it has a paper jam and will not feed the paper but when I open the printer in all areas, it has no evidence of a jam?

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Hi and welcome to FixYa,

Initially, the error code would appear even if there is no paper jammed if the sensor is falsely triggered and therefore would tell the logic controller that a jam exist. Often this sensor is along the paper path. A general approach would be to assume that a small bit of paper is stuck somewhere and therefore would have to be removed. The correct procedure would be to dis-assemble the printer but of course would be challenging for most users. A workaround is to clean everything without disassembly, use a can of compressed air. The only area that would not be suspect would be the parking space of the print head. Additionally you may want to clean likewise the encoder strip, the narrow long clear plastic with bar code markings.

Should the above still be not corrective, then pls do a systems reset. Reference this page and determine which would be applicable to your printer. The model does not have to be identical, it would be the buttons that would hold more relevance.

Good luck and Thank you for using FixYa. Happy New Year.

Posted on Jan 01, 2009

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Hi
Fixing paper feed problems.

  • Do not load more than 100 sheets of 20-pound paper in the IN tray. The paper stack should not exceed 10 mm or .38 inches.
  • Use the same type paper in the paper tray when you are printing.
  • Makesure that the paper width adjuster is against the left side of thestack but is not blocking the stack. Push in the paper length adjusterto make sure that the paper is fully seated in the printer. Do not pushso hard that the paper buckles.
  • Do not use paper, envelopes, or cards that are torn, buckled, have curled edges, or do not lie flat.
  • Ifusing the IN tray to load several envelopes, push the paper lengthadjuster toward the envelopes until it stops. Do not bend the envelopes.
  • Load only one envelope at a time in the single-sheet input tray and be sure that it is inserted fully into the slot.
  • Use envelopes with square flaps instead of triangular flaps, or tuck the flaps inside the envelopes.
  • Ifthe printer's paper feed rollers become covered with debris (dust orpaper fibers), clean the rollers with a soft cloth dampened with water.
  • Ifthe paper loads unevenly in the printer, one or more of the rollers onthe rear access door is missing. Remove the rear access door and checkto see if all six rollers in the door are present. If any are missing,the door assembly needs to be replaced. This is a customer replaceablepart, number C4557-60076.
  • Ifthe printer does not drop any paper from the wings to the OUT tray,remove the excess paper. The paper stack should not exceed 10 mm or .38inches.
  • Ifthe printer is sending more than a single sheet through at one time,remove the paper from the IN tray and separate any sheets that arestuck together. Reload the paper in the IN tray.
  • Ifthe printer is not ejecting paper, then turn off the printer. If yourcomputer is turned on, turn it off. Then, turn on the computer. Wait afew seconds. Turn on the printer. 
    NOTE: If you continue to experience paper feed problems, try other media or paper types. Refer to the User's Manual for supported media types and specifications.

Posted on Jan 01, 2009

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Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred.
steps my dear..........

  • Turn off the printer.
  • Remove any paper trays. Inspect them for wrinkled or damaged paper.
  • Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  • If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it.
  • If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly (see A). The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  • if the paper does tear, try rotating the roller gears manually to free the paper (see B). Don't force anything, though.
  • Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  • If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.

Posted on Jan 01, 2009

  • Antonio Buenafe Jr.
    Antonio Buenafe Jr. Jan 01, 2009

    There are a variety of things that can gum up the gears of a printer and cause recurring jams. Though you might be tempted to solve the problem by tossing your printer out the window, here are some more effective approaches to diagnosing and solving the problem.




    When working with any printer it's inevitable that you'll encounter a paper jam. Below are the steps you'll want to follow when this occurs.


    1. Turn off the printer.

    2. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it.*

    3. Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it.*

    4. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it.*

    5. Turn the printer back on. If you continue to receive a printer jam error try repeating the above steps again. If issue still persist and you see no paper that is stuck in the printer it's likely your printer is experiencing another hardware issue and we suggest contacting the printer manufacturer for additional assistance and/or repair.
    * To manually remove paper pull on the paper with both hands being careful not to tear the paper while pulling it. If you're unable to get to an edge of the paper that allows you to pull it you may need to manually rotate the gears that feed the paper through the printer.

    Preventing a printer paper jamAs mentioned earlier it is inevitable that you will encounter at least one paper jam during the life of your printer. However, if you're encountering frequent paper jams following the below steps can help prevent paper jams from occurring.


    • If your printer has a paper tray do not fill the tray to capacity. If you're encountering frequent paper jams reduce the amount of paper you place in the tray each time it is filled.

    • Make sure you or the tray feeding the paper into the printer is aligned properly and/or the slider used to hold the paper in place in the tray is snug with the paper. Many printers have sliders that allow different types and sizes of paper to be fed into the printer. If the slider is not properly positioned it can cause paper jams.

    • Use standard office paper; folded paper, paper with labels, and specialty paper such as hard bound paper can often cause paper jams. If you're uncertain with what type of paper you should use with your printer your printer documentation will list the types of paper compatible with your printer.

    • Do not mix the types of paper you're feeding into the printer at one time. If you need to change the type of paper or size of paper being used removed any other paper currently in the printer before inserting the new paper.

    • Examine the printer for any previous stuck paper in the printer. Previous paper jams, torn paper, printing labels or other foreign objects in the printer can cause reoccurring printer jams.

  • Antonio Buenafe Jr.
    Antonio Buenafe Jr. Jan 18, 2009

    Be sure to observe the following points when you clear jammed paper.




    • Do not remove jammed paper by force. Torn paper can be difficult to
      remove and might cause other paper jams. Pull it gently in order to
      avoid tearing.




    • Always try to remove jammed paper with both hands to avoid tearing it.



    • If jammed paper is torn and remains in
      the product, or if paper is jammed in a place not mentioned in this
      section, contact your dealer.




    • Make sure that the paper type that is loaded is the same as the Paper Type setting in the printer driver.

    • Raise the scanner unit.

    • Open cover C.

    • Raise the two green levers of the fuser unit to unlock it.

    • Hold the guide up by holding the green tab, and gently pull out any sheets of paper. Be careful not to tear the jammed paper.

    • Push down the two green levers of the fuser unit.


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Clean rollers that feed paper...now unplug printer for 5 min...plug back in and hold power button for 10 seconds (this should reset it for you!...Make sure nothing is in the path of the paper or rollers! even a tiny piece!This should fix ya!

Posted on Dec 13, 2008

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Hello smcdaniel55, 

Have you tried unpluging your printer for a couple of minutes and then replugging it?

Posted on Dec 13, 2008

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Sir my printer problem is on printer menu write a clearing paper path what is this massage and give me solution.


Thank you contacting FixYa for your printer inquiry.
This error is associated with either a sheet of paper blocking the paper path or a partial piece of paper that blocks path or trips a sensor. The printer will usually throw up a error code 13.XX on the display and the XX is a number that will indicate where in the paper path this error most probably occurred. Just follow the steps for your error on the below chart.
This link will take you to the user guide which will be helpfull identifying components and providing guidelines for most of the helpful hints and things you will need to know about this printer.
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00218691/c00218691.pdf
Locate your error on the matrix below and follow the steps. Comment back if you need more help. Thank you again for contacting FixYa.
TF
HP Laserjet Error Codes 0 - 19 Message on printer Display Panel What it means. What to do. 13.XX PAPER JAM [LOCATION] Media is jammed at the specified location (and possibly at other locations). If the message persists after all jams have been cleared, a sensor or sensor lever might be stuck or broken. For all jam messages, do the following: 1. Remove jammed print media from the specified location. Check the entire paper path for other pieces of media in the path. 2. Open and close the top cover to clear the message. 3. Check sensors and flags in the paper path for proper operation. 3.0 PAPER JAM [LOCATION] A non-specific paper jam occurred. 1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation. 13.1 PAPER JAM OPEN INPUT TRAYS Paper-delay jam at paperfeed area. 1. Ensure that paper trays are loaded and adjusted properly so media can feed from the tray. It might be necessary to reduce the stack height of media in the tray. 2. Check the input area for obstructions such as media in the path. Also check to see if the registration assembly damaged or unseated. 3. Replace any defective sensors or flags. 4. Verify the media meets the specifications. 5. Check the pickup feed and separation rollers for unusual wear. Replace as needed. 6. Rotate the media in the input tray by 180° and/or turn it over On NX engines this is most likely the fuser flag or the ACPM. The ACPM has a photosensor hard-wired to the back of it. 13.10 PAPER JAM CHECK DUPLEXER Jam at duplexer. 1. Check the duplexer and the rear area of the printer for obstructions or damage. 2. Check the duplexer for proper operation. Replace the duplexer if a sensor is defective. On a 5si, 8000, or 8100 series laserjet a Duplex Jam can be caused by a tray 2 and 3 feed assembly failure. 13.14 For Laserjet 5si. This error is caused by a defective paper control PCA Replace paper control PCA. 13.2 PAPER JAM OPEN INPUT TRAYS Paper-stopped jam at paper-feed area. 1. Check the input area for obstructions such as paper in the path. Also check to see if the registration assembly is damaged or if the transfer roller is out of place. 2. Replace any defective sensors or flags. 3. Ensure the media does not exceed the maximum length. 4. If multiple sheets are feeding, it might be necessary to fan the media and reduce the stack height. Also, replace separation pad. 5. Verify that the fuser is properly installed. On NX engines this is an input jam. 13.20 PAPER JAM CHECK REAR DOOR Media stopped in the paper path during power on or when the top door was closed. 1. Remove all media in the paper path, and then open and close the top cover. 2. If the message persists after all media is removed: Check if media is jammed in the prefeed area. Replace any defective sensors or flags 13.21 DOOR OPEN JAM The top cover was open while printing. 1. Clear the jam and close the top door. 2. If the message persists, check the top door switch for proper operation. 13.5 PAPER JAM CHECK REAR DOOR Paper-delay jam at fuser. 1. Check the transfer roller and small media belt to ensure they are operating and can feed print media. 2. Check the paper path for obstructions at the transfer roller, toner cartridge, paper feed assembly, and fuser. 3. Replace any defective sensors or flags. 4. Turn the media stack over and/ or rotate it by 180° in the input tray. If still persists - replace fuser, then DC controller. 13.6 PAPER JAM CHECK REAR DOOR Paper-stopped jam at fuser. 1. Check the paper path for obstructions at the fuser and output/delivery area. 3. Replace any defective sensors or flags. 13.99 PAPER JAM [LOCATION] A non-specific paper jam occurred. 1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation

Jun 09, 2011 | HP LaserJet 4350 Printer

1 Answer

Paper jam massage is comming but not paper inside the printer


OK, if the paper jam message is coming on, but you don't see any paper inside the printer when opened up, then there may be a small amount of paper somewhere inside of the printer causing the error to trip.

Be sure to open up 'all' of the possible ways that the printer can be opened in order to find the jammed paper. Open up the rear and front of the printer and search for the paper jam. Not all jams occur in the paper feed area.

Good luck on this repair.

Dec 25, 2010 | Canon ImageCLASS MF4350d Laser All-in-One ...

2 Answers

Says a front paper jam but no paper jammed any where


Your paper feder belt has ink on it and will not feed the paper. Remove the rubber belt and clean it good and clean and use compressed air on the printer tray area. If this does not work open the front feeder tray and set your computer to print from it. After about 500 copys it will normally have c leaned itself and be ready to feed from the main roller.

Feb 14, 2010 | OKI C5500n Printer

1 Answer

What is this ??


Typically there is a piece of paper caught in the fuser exit. If no paper evident(ie paper feeds cleanly, stops 1 inch past fuser) verify there are 2 sensor exit flags present and free to move. Occasionally 1 of the flags gets broken off the sensor causing this jam.

Jan 27, 2010 | IBM Infoprint 1332 Laser Printer

2 Answers

Will not print because paper always jams


Perhaps there is paper still jammed inside the printer that you cannot see (or little bits from a previous jam)

1) Turn off the power
2) Disconnect the power cord and USB cable
3) Open the rear cover and see if paper is jammed inside the cassette area. Gently remove any paper and make sure no little bits of paper are left inside
4) Open the scanning unit (printer cover) and check that no paper is stuck internally. Be careful not to touch the components inside the printer.
5) Reattach the power cord and USB cable
6) Power On and retry your print job

Dec 21, 2009 | Canon PIXMA MP530 All-In-One InkJet...

1 Answer

Printer error shows paper jam at paper tray and printer stops after printing 3 or 4 pages. I open and close the top access and printing resumes for 3 or 4 more pages...stops and shows paper jam at feed...


Try two things:

Fan the paper before placing in the tray.

Raise the humidity in the room to at least 40% to avoid electrostatic sticking of the paper. Store paper in 40% humidity area.

Dec 16, 2009 | Konica Minolta magicolor 2400 Laser...

1 Answer

Kyocera 3900dn says paper jam in rear but no jam evident


Usually a printer doesn't lie when it indicates a paper jam, if you have checked as thoroughly as possible and no paper can be found. It is possible that the paper just isn't feeding and a printer will sometimes indicate a paper jam when paper doesn't feed. But if this isn't the case and a jam is indicated as soon as you turn the printer on, one of the plastic jam sensing actuators may be broken or hung up.

Aug 05, 2009 | Kyocera FS-3900DN Laser Printer

1 Answer

LCD Error message: Paper output slot. Thye paper is jammed. clear the paper and press OK.


A jam sensor may be stuck or have something stuck on it, causing the machine to think it is jammed. These sensors are normally located where the paper feeds into the printer, and where the paper exits the printer. Try forcing a sheet of paper through the machine in the direction paper normally. feeds. This may free up the jam sensors.

Jul 05, 2008 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer

Paper folds and jams before


your description points to a fuser assembly problem which is right where you looked. I'm not sure what that plastic piece is from. if it is black, it probably came from the fuser. That is a replaceable part, but I'm not sure you can still purchase them from Xerox.

Jun 24, 2008 | Xerox WorkCentre XD100 All-In-One Laser...

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