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You usually need the original remote. The trouble with universal remotes is that they generally control only the basic functions of a TV (power, volume, channel) but not much else. Without the original, you often lose other functions. You can try the front panel buttons if yours has them. On some sets the on-screen menus allow you to access caption settings.
But are you sure the captions are coming from the TV? Sure, the TV is displaying them, but if you have a satellite receiver, cable box or digital set-top box, the captions may be coming from that device. This is likely to be true if the captions just mysteriously started and you don't have or aren't using the TV original remote. These devices often don't allow a TV's built-in caption decoder to work properly, so they provide captions themselves. You may have turned captions on using that device's remote. Check the menu for caption controls.
I would suggest you try to find a universal remote that has an "input" or "source" button and program that one to your tv. By pressing the "source" or "input" button, it will change the input to the tv.
I hope this helps!
if the tv width is ok try entering to service menu (do not use remote control) as follow: 1) turn the set on. 2) press the menu button and hold it down while pressing the power button. 3) while holding down the menu button release the power button and press the volume + button. 4) The screen will display a one line menu, on the left the parameter P00, and on the right the value of the parameter V00 5) release buttons. 6) using the volume + button change the right parameter until 76 7) using the channel down button change the left parameter until 06 (vertical size) 8) whith the volume + or volume - adjust the screen size. 9) when your tv is OK back to parameter 00 using the channel up button. 10) press menu button. and trouble solved.