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That could be a problem with either the fusor wire or just need to reset the darkness setting or you didn't gently shake the cartridge (or the toner was exposed to high humidity).
The fusor wire may not be getting hot enough to get all of the toner to stick to the paper and you get the faint page. The fusor assembly is wirth about $240 so you want to make sure if it might be covered by warranty and check the replacement price for the printer. The replacement price might be close to that and you would end up with a new printer with warranty.
Most likely you received this message after a toner was replaced. Reseat the cartridge and restart the printer. If that doesn't work remove all of the toner cartridges manually and reinstall.
Turn off the printer and open the top cover. Follow the toner cartridge all the way to the right side of the printer (on the white part). You should see a hole that looks like a cross. Take a pen or key and push down on the black button in that hole. While you are holding it down rotate the toner cartridge towards you. You want to get the colored roller on the cartridge about 1/2in away from the metal bar that says "consumable reorder". You should be in a position to take out the toner. Let go of the hole and remove the cartridge. Repeat the steps until all of the cartridges have been removed.
Turn the printer back on at this point. You are going to get toner not installed messages on the printer. Open the top cover and the cyan tray will be in place. Shake the toner and install. Close the cover and let it cycle to the next color (black). Repeat the process until all cartridges are installed.
If you are still getting the error you either have a bad cartridge or the carousel that the toners sit in is damaged.
We ran into this problem a lot when this series first came out. There is a simple sensor on the left hand side of the toner cartridge area inside the printer that physically detects that a toner is installed (or not). With the left cover off, there is a plastic bracket that holds a lever; unless it is not, then it tells you that you have no toner installed. Lame.
Have you tried the toner cartridge?? IF not please do so. Failing this clean out the middle of the machine with a dry cloth as you may have loose toner in there. Try this if it doesn't work then the laser unit may have a fault.
HI there have you tried the toner cartridge as this could also cause this problem? Also change the transfer roller and are the bands going from left to right or from up to down. If the bands are left to right change both if up to down more likely to be the toner cartridge.