Question about De Dietrich DME112X Microwave Oven

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De Dietrich DME 112 XU2 Turntable not working

The turntable is not working and it is not microwaving, everything else electric wise is ok

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This is usually caused by either a bad door switch, a loose door switch mount (which are pretty simple problems to fix) or occasionally a problem on the control panel.

Even though a door switch clicks, it may still be bad inside.

Door switch or mount trouble is usually caused by slamming the door or by opening the door while it's cooking without hitting the Stop pad first.

There are plastic mounts inside the microwave which hold the door switches and onto which the door latches lock when you close the door.

The screws on these mounts may be loose. If they get too loose, the switches will not be activated properly.

Sometimes it's a broken tab on the switch holder, allowing the switch to rotate just out of position. This tab can be hard to see, since it is under the bottom edge of the switch.

One test that sometimes helps is to gently lift up (and/or push down) on the door or handle as you try to start it. If it works or tries to work, then it's a door switch mount or door alignment issue.

If you or someone you know decide to look into it, we have critical information on safety, disassembly and door switches at our site, and our link is at our listing here on FixYa:.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Dec 15, 2008

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My De Dietrich DME 101XE1/3 microwave oven does not work.


I'd check the door switches first. The primary and secondary ones must go into the closed position when the door is shut.

You might also have an open thermal cut out on the outside of the cavity. There is also one on the magnetron you could check, although it's les likely to cause this problem.

Avoid all high voltage components, as there's likely to be a 4000 volt charge on the high voltage capacitor. Unpleasant to touch, and it could be fatal.

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Turntable stopped working (yes, I pressed the turntable on/off button)


It all depends on your model number of course, but if JUST the turntable is failing, it may just be a defective turntable motor or coupler.

If your internal cooling fan and/or inside / cavity light is defective, too, it may be the internal fan motor, a door switch, or a relay on the control board.

We repair those and can offer more free advice with the full model number and a little bit more detail about what's working, what's not, and when.

You can find handy exploded views and order parts by model number here.

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Microwave just stopped turning, everything else works


Hello,

Check the turntable guide to make sure it is lined up properly and that there is no debris caught in it. You may need to re-align or clean your turntable guide.

Cleaning and realigning a turntable guide;

Remove your glass turntable cooking tray from your microwave. Gently wash with warm soapy water to remove any debris. Next remove the turntable guide and clean it in the same manner, with warm soapy water. Pay particular attention to the turntable rollers. There could be spilled food particles caught in the rollers, hindering the rollers' movement. Also, gently cleanse the internal cavity of your microwave, paying special attention to the area below the turntable.


With the internal cavity, turntable, and turntable guide completely clean and dry, return the parts to your microwave. First place the turntable guide on the bottom of the microwave. There should be a circular groove in the bottom of the microwave cavity keeping the turntable guide in place. Follow the guide with the turntable cooking tray. Carefully place the glass tray over the turntable guide and onto the drive bushing. The drive bushing should fit neatly into the grooves on the bottom of your glass cooking tray. It may take some adjusting before the tray will sit properly onto the drive bushing.


Test your microwave after this thorough cleaning and realigning in order to determine whether this has solved your problem. DO NOT run your microwave with nothing in it.

CAUTION: Your microwave oven is capable of giving you a serious electrical shock, even when it is unplugged. We strongly suggest you seek the assistance of an appliance repair technician when conducting any microwave oven repair.

Also, Examine the plastic drive bushing the turntable tray sits on. It may have become worn, or even may have split in two;

Drive bushing replacement

Inspect the plastic drive bushing located below your microwave oven's turntable tray. There may be some debris blocking the tray's range of motion. Clean away any blockage you find, and then test your microwave to see if this has cleared up the problem. DO NOT run your microwave with nothing in it.


However, if upon your inspection, you notice that the plastic drive bushing below the turntable tray is worn and/or broken, you will need to have the bushing replaced. Consult with a certified and experienced appliance repair technician. Replacing a drive bushing is a lengthy and involved process that the average layman should not perform.


Good luck.

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Hi there,

Well first of all you can try to clean the turntable- Remove your glass turntable cooking tray from your microwave. Gently wash with warm soapy water to remove any debris. Next remove the turntable guide and clean it in the same manner, with warm soapy water. Pay particular attention to the turntable rollers. There could be spilled food particles caught in the rollers, hindering the rollers' movement. Also, gently cleanse the internal cavity of your microwave, paying special attention to the area below the turntable. With the internal cavity, turntable, and turntable guide completely clean and dry, return the parts to your microwave. First place the turntable guide on the bottom of the microwave. There should be a circular groove in the bottom of the microwave cavity keeping the turntable guide in place. Follow the guide with the turntable cooking tray. Carefully place the glass tray over the turntable guide and onto the drive bushing. The drive bushing should fit neatly into the grooves on the bottom of your glass cooking tray. It may take some adjusting before the tray will sit properly onto the drive bushing. If further you have the same problem then this could be a failing turntable motor...... Please post comments for further help or information.......

Good Luck!!

Thanks

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Your description seems to be confusing turntable and light do not work
Bulb and motor OK
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Which is it?

They could be separate incidents. The drive motor could be fused and the globe just blew its life away..

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Hi
Sounds like the turntable motor has packed up.
Normally this is located underneath the microwave and should be readily available as a spare part.
BE WARNED i would NOT suggest taking the cover of the machine. There is a capacitor in there which stores 5000 volt and if you dont know what you are doing it can kill.
Please leave feedback
Rob

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Just check it's not simply any support wheels you can easily get to.
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Make sure you replace the case properly - with all screws before attempting to start again.
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