Question about Western Digital 500GB My Book World Edition 500 GB Hard Drive

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EMC Retrospect Express HD It was working and now it is not and is adking me for my original password to change the setup. It is not backing up to My Book

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Your My Book World came with a CD that included the Retrospect and a program called MioNet (may be installed as WD Anywhere Access powered by MioNet). You can find your Username and Password by running the MioNet program, and going up to Help > Backup Info. If you have an old version of MioNet you will have the Backup Info button right on the interface on the upper right-hand side, it's a square button.

Posted on Jun 01, 2009


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I had the same problem. I looked up in Maxtor customer support and found the following:

When you start Retrospect Express HD it keeps hanging on Updating status.

There is a bug in Microsoft .NET Framework version 1.1 that could contribute to the Updating status… error you get with Retrospect Express HD.
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take off the norton, and get a free version of AVG

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Did you have your 'Caps Lock' on either when setting up or trying to access software?
Otherwise you may just have to re-install software.
Write down password, and keep it safe this time.

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