Question about Sony Cyber-shot DSC-W50 Digital Camera

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My sony dsc-w50 camera won't totally boot up

I've only had this camera for a few months, I get a message on the screen that says"access" then the lens goes in and out a couple times then I get a message to turn the power off and on again. I get the same results. I was told to take the battery out for 30 seconds, put it back in and fire it up again, this is supposed to reset the camera, it didn't work. The girl at the tech center said I have to send it off to the East coast to the repair facility. Anyone out there had this kind of problem?

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  • wliv32503 Jul 25, 2008

    My LUMIX DMC-LZ5 does the same thing. Can I get a part and replace it myself? Would cleaning help or oil help?



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It is a fairly regular occurance at our shop to see a Sony camera which, when you turn it on, extends and retracts the lens slightly several times and then says "turn the power off then on again". We were unable to find the cause of this issue for quite a while and ended up forwarding cameras with this problem to Sony for repair. Recently one of our techs found the issue to be a "lazy" focus motor. The motor was still functioning, however it was not functioning 100% and did not perform as the camera expected, causing the error. This is not necessarily the issue with your camera, but it is likely given how many Sony's we have seen doing this. If the camera is under warranty, definately send it in. If it is not, find another repair provider as Sony will charge you quite a bit for the repair. David Millier Advance Camera Repair

Posted on Mar 13, 2007


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I have a cybershot DSC W55. When the power button is switched on the lens extends and the "access" message shown on screen. Also amber light is flashing above screen. After a few seconds I get a...

I have a cybershot DSC W55. When the power button is switched on the lens extends and the "access" message shown on screen. Also amber light is flashing above screen. After a few seconds I get a message to power on and off again. I\'ve tried switching on and off a few times, removing battery pack and memory card, but nothing seems to be solving the problem.

Feb 19, 2011 | Sony Cyber-shot DSC-W55 Digital Camera

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Mar 06, 2010 | Sony Cyber-shot DSC-W30 Digital Camera

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One guy with the same problem fixed it by running over it with his SVU and posting the video on Youtube. It's smashed but "access" has disappeared from the screen.

Dec 28, 2009 | Sony Cyber-shot DSC-W50 Digital Camera

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ACCESS error could happen when lens gets stuck but if it happens when lens moves back and forth without problem it usually means that where the lens assembly plugs into main system board connection is loose. These connections are held in place by a very small thin fragile plastic clip and a few drops could be enough to snap it but not do any other noticeable damage to camera. Camera would need to be opened to see if clip is broken or maybe cable just needs to me reinserted. Either way only open camera if no longer under warranty and you are somewhat handy

Mar 20, 2008 | Sony Cyber-shot DSC-W50 Digital Camera

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There are 3 pins in the camera lens that slide in grooves allowing it to move you have knocked out 1 or more.
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Jan 29, 2008 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

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Lightly hit your camera in you palm a few times. I has the same problem with my DSC-W55 and it works now!

Oct 12, 2007 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

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Lens unit is faulty, may have had sand or damage at some time, focus assembly inside the lens is not focussing

Sep 16, 2007 | Sony Cyber-Shot DSC-S40 Digital Camera

1 Answer

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Well dont use force like pulling lens out. Take memry card out make sure it is in correctly and contact clean and the compartment door is shut. Then try If to no avail Get onto Sony Technical Support via the web. I guess this is a a circuit board fault and need replacing.

May 26, 2007 | Sony Cyber-shot DSC-W50 Digital Camera

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