Question about Sony Cyber-shot DSC-W50 Digital Camera

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My sony dsc-w50 camera won't totally boot up

I've only had this camera for a few months, I get a message on the screen that says"access" then the lens goes in and out a couple times then I get a message to turn the power off and on again. I get the same results. I was told to take the battery out for 30 seconds, put it back in and fire it up again, this is supposed to reset the camera, it didn't work. The girl at the tech center said I have to send it off to the East coast to the repair facility. Anyone out there had this kind of problem? tedschumm@comcast.net

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  • wliv32503 Jul 25, 2008

    My LUMIX DMC-LZ5 does the same thing. Can I get a part and replace it myself? Would cleaning help or oil help?

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  • 107 Answers

It is a fairly regular occurance at our shop to see a Sony camera which, when you turn it on, extends and retracts the lens slightly several times and then says "turn the power off then on again". We were unable to find the cause of this issue for quite a while and ended up forwarding cameras with this problem to Sony for repair. Recently one of our techs found the issue to be a "lazy" focus motor. The motor was still functioning, however it was not functioning 100% and did not perform as the camera expected, causing the error. This is not necessarily the issue with your camera, but it is likely given how many Sony's we have seen doing this. If the camera is under warranty, definately send it in. If it is not, find another repair provider as Sony will charge you quite a bit for the repair. David Millier Advance Camera Repair

Posted on Mar 13, 2007

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Posted on Jan 02, 2017

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1 Answer

Get message Lens error, restart camera


Not much you can do. Switching off the camera and then on, is like a cod boot from a computer.
You could try to remove the battery for a few seconds, and then reinsert it. Then you should investigate why the lens stays out. Is it because of a mechanical problem, or came some dirt between the barrel, while the camera got wet? Try to remove any obstruction. feel if the lens can move by gently moving the barrel a little. If it goes. Don't apply force, because you could damage the mechanical or electrical parts in the lens barrel.
I hope it works. Don't forget: the battery should be charged fully.

May 12, 2014 | Canon Cameras

Tip

After reading SteveGorak's experience, I placed the vacuum end of my...


Hello

This is a tip explaining how we can try to resolve a lens error.
Firstly you will need to understand what exactly the lens error is, and how it came to happen.

The most common cause for a Lens error:

  • Misaligned Lens rings
  • Sand and grid wedged in between the lens and the barrel.
  • Dropping the camera
  • Ran down battery
Here is the Fix:

  • Batteries
Firstly you can try removing the batteries and replacing it with a new set of fully charge ones(2500mah).

  • Memory card
If the batteries ran down while you were taking photos with the lens extended, you might also get this error. Remove the the memory card and replace the batteries with a fresh recharged set. Try to power on the unit with the fresh set of batteries while the memory card is removed.

  • USB cable
Connect your camera to your computer using your USB DATA cable which came with the camera. Once the camera gets power in this mode, the screen should stay off, hence, supplying the lens with more power to push or pull out/in.

  • Barrel Guide Pins
Place the camera on a sturdy table with the lens pointing to the ceiling. With a fresh set of batteries installed(Do this without a memory card) hold down the shutter button while you power on the unit.

  • Compressed air and Vacuum
Now, you can either use a compressed air canister to blow around the lens area. This will result in the sand or dust particles to be blown out of the area between the lens and the barrel. Or, you can use a vacuum and and carefully place the nozzle around the lens to **** out the particles.

The following Fixes will be done at own risk and can even further damage you camera.

  • Tap your camera with the palm of your hand a couple of times to displace the lens into the original position, or to dislodge particles in the lens barrel.
  • Try gently pushing/pulling/wiggling the lens while powering up the unit.
I hope this can help you to resolve this problem, and send you well on your way to experience that Legendary Kodak moment.

Kind regards
Andrea

on Sep 06, 2011 | Cameras

1 Answer

I have a cybershot DSC W55. When the power button is switched on the lens extends and the "access" message shown on screen. Also amber light is flashing above screen. After a few seconds I get a...


I have a cybershot DSC W55. When the power button is switched on the lens extends and the "access" message shown on screen. Also amber light is flashing above screen. After a few seconds I get a message to power on and off again. I\'ve tried switching on and off a few times, removing battery pack and memory card, but nothing seems to be solving the problem.

Feb 19, 2011 | Sony Cyber-shot DSC-W55 Digital Camera

1 Answer

When I turn on the camera the lenes goes in and out then i get a message on the screen Access turn off then power back on


I tried the solutions posted by StephanSA and my camera is fixed now. What I did was assisting with the motion of the lens and blew between the lens and casing and then dried up the lens with the help of a hair dryer (don't heat it up to much)....Thanks Stephan, you just saved me a few hundred dollars.

Dec 16, 2009 | Sony Cyber-shot DSC-W35 Digital Camera

1 Answer

Z710 Camera quit working


Pry the battery contacts " in bottom of camera" up GENTLY" with a small flat head screw driver. They bend easy causing this problem. The force from the battery door can cause this. Always use the "rechargeable" batteries, and make sure it is fully charged. I'll bet anything it will work then. Also. clean the contacts top and bottom with a Q-tip, using a little dab of white vinigar on one side, then dry using other side of Q-tip.Then turn on camera without memory card. Kodak cameras love to eat batteries. The older they get the worse. You might have to repeat this every week or couple of months.

Jul 27, 2008 | Kodak EasyShare Z710 Digital Camera

1 Answer

Lens problem


I have had the same problem with a different camera, the problem started when I did not have sufficient battery charge to turn the camera off completely. The camera shut down, but the lense did not retract.
You can try a few things:
First try remove the batteries and holding the power button as if you are going to start the camera, then reinsert and try again. (make sure they are fully charged first)
You can try connecting the camer to the computer before you turn it on. Connected to the computer the camer goes through a slightly different start up procedure.
Try switching it to playback mode on restart.
If these fail I have a couple of tricks up my sleeve, but need to know the answer to these questions:
1. has it suffered water damage?
2. has it been dropped recently?
3. what happend when the lense did not close properly? Is this the first time?
4. Can you access the menus when "restart camera" is on screen?
Just post a comment back

Jun 13, 2008 | Canon PowerShot SD1000 Digital Camera

3 Answers

Error message


my camera did the same thing, lens retracts 3 or 4 times, and then proceeded with an error message "turn off and on again". I pressed the power button probably about 10 times, didn't work, so then i gave it a good smack on the top of the frame a few times while repeatedly pressing the power button and it did the trick. Hasn't gave me problems since...hope it helps

Mar 29, 2008 | Sony Cyber-shot DSC-W70 Digital Camera

2 Answers

Exilim camera turns on and then truns right off. Won't stay on!


Ok everyone.......if your light is blinking while it's charging that means you have a battery error and need to call techincal support and they can possibly replace the battery for you if it is a certain model and within their time frame of replacement.

Usually beeping and then shutting back off means that the lens has sustained some kind of damage and it is just a matter of time before "lens error" shows up on your screen. The only way I know to fix that is to send it into repairs or an authorized service center if you are out of warranty.

Jan 25, 2008 | Casio Exilim EX-S880 Digital Camera

3 Answers

Problem in DSC-W70


Just keep tap it a couple of times on your palms.. Try that a few times.. Had the same problem and worked like a charm for me ;)

Apr 09, 2007 | Sony Cyber-shot DSC-W70 Digital Camera

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