I have a tom tom go 910 - it works once charged in the car however this discharges when not in use -. I have noticed that when the unit is turned off the green light remains on for sometime but then when I switch it on
it does not come on until I plug it on, and even then it takes ages to turn Sat Nav on
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- if someone has used the wrong charger, and connected it to a 12V supply, the mainboard may be damaged. In that case, you need a replacement.
- the battery may be discharged. Even if the green light is on, it doesn't necessarily charge up. Try pushing it hard onto the mount for a few minutes, then see if it will turn on.
There is a tiny reset button on the back of the device where the mount goes. Its hard to spot so `go to the tom tom web site to get help with this if you can't spot it. Use a paper clip and press it in this recess hole for 30 seconds. This will reset the device and should work after that. make sure you back up your device and keep a paper clip in the car!
The rubber bungs often come out but it doesnt usually effect the charging although the rubber bung is there to help reduce vibration when used with a mount in a car. I have had many 910's here in the past with the bungs missing but never had any problem with them latching into the mount. I would think your problem is either some other plastic part is worn or broken. However , if you feel that the problem is the bung then I would go with your instinct but you might have to find something else to fit in the hole as parts are not readly available for TomToms unless you buy a whole unit thats faulty to use as parts / spares. Im'e sure something could be made to fit possibly part of an eraser or similar rubber part. You might also be able to use a small rubber cable grommet or similar.
As far as I know , it isnt possible to get a virus on to the TomTom as such but it is possible to get corrupted data on the hard drive ( or SD card with other models ) especially if you download things such as voices etc. I have had TomToms here were owner has downloaded comic voices and the files have caused very strange things to happen with the TomTom. I even had one where a voice file was making it look like the screen was damaged , so , your'e correct in thinking that way. In your case though , I doubt if the dowloaded voices have effected the charging , its more likely the poorly fitting mount thats casuing your problems.
If you manage to get the green light on ( this only shows power is going to the TomTom , it does NOT confirm charging ) then leave it for a few hourse before attempting to turn the TomTom on as that will ensure a resonable amount of charge especially if you battery is very flat.
Hope this helps . ( please rate the above reply if you think its helpful in any way )
stevi at the back of your tom tom where your windscreen dock goes there is a small rubber bumper if you look to the right and down you will see the reset button it is a small hole above the dock socket. sandy