Question about Epson Perfection 3490 PHOTO Flatbed Scanner

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Scanner won't work. It won't even turn on now.

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Re: Scanner won't work. It won't even turn on now.

Check connections. if they are fine, try opening the scanner box and see if the AC cable is not ripped (maybe you pulled it too hard). Let me know if this still doesn't work.

Posted on Mar 09, 2007

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I'm getting this message "The operation could not be completed. No other information is available about the problem." I had a paper jam..fixed it and now it won't scan anything without that er

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It depends exactly on how it is "not working" and what your OS is.

If the scanner doesn't even turn on, check the power supply and cables.

Assuming it's a Windows, if the scanner is not shown in Start > Control Panel > Cameras and Scanners, you may need to check the cables (possibly plugging the scanner in another USB port) and/or reinstall the driver which came with the scanner.

If the scanner is shown but can't acquire images from the Test tab, run the Windows troubleshooting wizard.

If you can't acquire images from an application, try modifying the Scanner Source in the same application (you might see two of them, one WIA and one non-WIA. Try the WIA first - that's the standard Windows Image Acquisition. Less features, but often less trouble).

Hope this helps. Have a nice day,

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take a volt meter and check the power at the end of the power adapter, sounds like it may be a power issue. if all is ok on that end does it still work on the old system? you may have to hook it back up to a working system and see if there is a firmware upgrade for it. Best of luck

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