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Im not able to make copies or fax anything becuase it keeps displaying the message "Check Scanner"

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If the scanner has a lock function on it then try and unlock it but if that doesn't work I have found that sometimes the Logic Board needs replace.

Posted on Dec 12, 2008

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My HP Photosmart C5240 will print from computer but will not scan or make copies.


Is there any error message displayed on the control panel of the printer just like one of the following:
Scanner failure, power off and on
Scanner System Failure
Scanner failed, cannot make copies or fax
Scanner failure. Unable to scan, copy, or send a fax
Scanner failure, cycle power

You may want to try following these steps:
1. Check if the scanner light does turn on when you initiated the scanning process, if not you need to reset the product.
2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer.
3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.

If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.

Job Espinosa

Feb 15, 2011 | HP Photosmart C5280 Printer

1 Answer

Scanner Error 6 Turn off than on, Tried that a couple of times and still displays the message in the window, cannot fax or copy but we can receive faxes.


Sorry but I have a bad news. Scanner error xx means that the scanner lamp is not able to move and if it does it cannot go all the way by either something blocking it or a gear worn. In some cases it does like a humming or clicking noise. The printer need service, probably a new scanner. You can try an NV RAM: Turn it off and press the ''enter'' and the '' * '' (where the numbers are) while holding down both keys turn it on and keep holding them until you get the message permanent storage init and then release wait to see if it get back to ready. The repair might be too complicated and expensive (over $250) I suggest to get a new one. HP can provide a deal to recycle the unit and give you a credit, maybe not a lot but its something.

Aug 26, 2010 | HP LaserJet 2840 Printer

1 Answer

LSU Error keeps showing


LSU stands for Laser Scanner Unit. Depending on the model this should come up only if the services used required scanning such as copy, fax sending, scanning.
nevertheless if this is a continuous message you might need to check the connectors within the scanner which I advise an field call.

Apr 30, 2010 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

My mfc240c says to replace the yellow ink cartridge but I don't want to spend money on that if the 'light bulb' is ruined. When I turn on the machine, I don't see any light for scanning or copying. ...


By the "light bulb," do you mean the scanner lamp? That lamp should only turn on when you are actually scanning, faxing, or copying a document. You should be able to still use the machine to scan and fax, even with the yellow ink empty. Try scanning a document to see if the scanner lamp comes on.

As far as printing or copying goes, you won't be able to print or copy anything until you replace the yellow ink, even if you try printing in black and white only.

Apr 19, 2010 | Brother Multi-Function Center MFC-240C...

1 Answer

Overheats when printing pictures on transfer paper and now it will not print anything.


hi
i have problem with my brother prinetr MFC-8460N
IT SHOWS DOCUMENT JAM
ALSO MESSAGE ON SCREN
CLEAR THE SCANNER JAM THEN PRESS THE STOP KEY
STATUS SHOWS RED LIGHT
WE ARE NOT USING SCANNER WE ONLY USE FAX AND COPY
RIGHT NOW BLUE LIGHT IS ON FAX AND WHEN I PRESS COPY BUTTON IS NOT ALLOWING ME
PLEASE ADVISE

Nov 10, 2009 | IBM Infoprint Color 1357 Led Printer

1 Answer

Won't copy or fax, scanner failure


Uneconomical to replace the scanner assy. sorry

Feb 17, 2009 | HP Officejet 4315 All-in-One Printer

2 Answers

Hello, I have an HP OfficeJet 7310 all-in-one print/scanner/fax etc. I purchased about two years ago but don't use very often. Yesterday while I was trying to send a fax I received a loud winding-up...


I have same problem! The copy/scan function would feed the orginal from the ADF halfway and instead of making a normal loud feeding noise it made a horriable alarming sound and displayed an error message. To fix it: I waited a day or two and bang the top of the feeder cover with normal force while the original is feeding. It appeared the problem is resolved. I have no idea what the problem is, however I think if this work for few months at a time is fine by me.

Apr 12, 2008 | Printers & Copiers

1 Answer

Scanner locked


okay, im assuming the brother all in one in the picture is what you're on about...right?!? anywayz :) basically i think it is because you have got "faxes saved in the memory" it sounds weird but the scanner locked is coming up because the scanner is not going back to its home position. if there are faxes in its memory, it means that the memory has not been cleared. to check press menu/set 9,0,1 - if the screen says "No data" means that the memory has been cleared and i don't know what to do!! if it says "Enter fax.no" means that there are faxes in the memory, in this case, the fax must be cleared of memory, (if you need the faxes, you must save them before proceeding) turning it off clears memory apparently but im assuming you've tried that countless times.Turn off the machine's power switch and then on again. If the error message continues, leave the machine for several minutes and try it again. the MFC-7820 can store memory for up to 4 days, so watch out if you have a 7820. apparently this will resolve the issue and the message should go away, hence the scanner returning to its home position!! hope this helps

user guide : http://www.topedge.ro/info/USER-GUIDE/BROTHER/MFC-7820N.pdf

11-3 is the scanner locked section
11-5 is the fax removal section

Dec 05, 2007 | Brother MFC 7420 All-In-One Laser Printer

1 Answer

Why is my printer saying original loaded?


Is there a piece of paper in the top (copier/fax) feed, or under the top against the glass? Original Loaded means there's some document in place, ready to be copied or faxed. If you remove that, the message should go away. If there isn't one, check inside the feed on top, and see if there's anything stuck in there that could be blocking the sensor.

Aug 28, 2007 | HP OfficeJet 7110 All-In-One Thermal...

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