Please send it to Nikon and get it serviced. I have the same scanner. my scans were not sharp and I had the tray problem and autofocus problems. I got it serviced fungus and dust cleaned and greesed by nikon. Now it is all fixed. Please Take It To NIKON
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There are now quite some cases on the internet mentioning that their ED 9000 (mine is a ED 8000) won't start anymore. These scanners easily seem to break, and Nikon offers no solutions at all, they even won't repair my 'old' 8000.
Make sure that the computer you are using meets the criteria for the program with both the operating system and hardware. If so, try un-installing the camera software and then re-installing it. Beyond this, the problem can become a little complicated and require you to call the tech support from Nikon. They should know what it required to make their program function properly.