Question about Brother DCP-7020 All-In-One Laser Printer

1 Answer

I recently bought a MacBook and while the printer works just fine, my Brother 7020 won't scan.  I can no longer find the CD that came with the printer. Any idea how to get it to scan?  It says, "Connecting to the printer" I think, but nothing happens.

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  • plcmail Dec 12, 2008

    Thank you.  The driver is there already, no problem - it will print but it won't SCAN.  It says "Connecting to the PC" and just sits there.

  • plcmail Dec 12, 2008

    Hi Carl:

    You are a godsend.  Thanks for helping me.

    1.  The driver that came with the printer was screwed and didn't work with my PC so I tossed it.

    2.  The latest version of MacBook - I think 10 or 10.5 - it's the Leopard.

    3.  I just pressed Scan, like I used to on the PC.  

    4.  Copy and Print work - it's just the Scan that doesn't.  

    5.  I did download the update driver but the application doesn't open.

    ayy yii yii

  • plcmail Dec 13, 2008

    Okay, i downloaded the program but there is no icon and nowhere does it show up on my computer.  No where.

  • plcmail Dec 13, 2008

    Where did my comment go?  I downloaded the Twain program twice and it has yet to show up on my computer.  I did see the BrotherTwain.pkg file in my Recent Items/documents list but nothing happens when I click on it.

    What is going on?

  • plcmail Dec 14, 2008

    Carl, thank you!  It was the information about where to save it that did it.  I downloaded it again this morning and saved it to the desktop and lo and behold, there was the icon.  Thank you so much.


  • cpfister Jan 06, 2009

    I have the identical problem. I just downloaded and installed the driver. I went through the installer, my computer automatically restarted, and I tried to test, as you mentioned:

    "1 - Open the Image Capture application that came with your Mac.
    2 - Set the preferences (see item under Image Capture menu) so that scanners (middle tab) use TWAIN whenever possible.
    3- At this point you should see a scanner window that will let youcontrol the scanner to set up exactly how you want it scan, etc."

    At this point I have a couple of problems. My preferences under the Image Capture menu don't give me a middle tab for scanners where I can select TWAIN. It only scans the image, but doesn't give the the text recognition.

    On my PC, pressing "scan" and selecting "scan to OCR" used to pop up a screen from Brother that allowed me to choose "text", at which point it would scan to a window on my screen from which I could cut and paste text. No such luck on my Mac.



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You can download an updated driver from Brother, here is a link to the MacOS support page.


Posted on Dec 12, 2008

  • 1 more comment 
  • Carl Gehrke
    Carl Gehrke Dec 12, 2008

    I understand that you can print but can't scan. The driver is used for both operations not just printing.
    Maybe we can get to this another way. According to the Brother website you ought to have a scanner control panel application that got installed from the CD, do you have this application and can you start a scan from it. If you're just pushing the scan button on the Brother it's likely that nothing will happen at the Mac end of things. Tell me all of this and I'll try to help:

    1) What version of MacOSX are you using?
    2) How are you trying to do the scan (give me steps to follow so I can play along)
    3) Did you install software from the CD that came with the AIO and then lost the CD or did you install it some other way?


  • Carl Gehrke
    Carl Gehrke Dec 13, 2008

    Cool, now we're getting somewhere. I downloaded the driver for the scanner from this link, you'll have to click on the "more information" link to turn it into a download button. When you've got the right thing you'll see a ".dmg" file where ever it is that your browser is set to download files to. This is a disk image file, double click it and you'll get an icon on the desktop that looks like a removable disk and a new open window with an icon that looks like a packing box in it. The packing box thing is a package file that the Apple Installer program uses to put software on your Mac, double click the package file and run the install. You may get prompted for your Mac administration password.

    I'm not sure what will happen after the install, I'm using an old icebook Mac with OSX 10.3.9 so I didn't do it. What I did find out from this adventure is that the reason you could print and copy was that the Mac OS came from the factory with all the software you needed to print, just no TWAIN software to let you do anything with the scanner. Cool machines these Macs :-)

    OK, so now to test the newly installed TWAIN driver for your scanner. TWAIN btw is a standard for image getting not related to a particular manufacturer.
    1 - Open the Image Capture application that came with your Mac. You don't have to use this exclusively, it's just the one I know is there and ought to behave nicely.
    2 - Set the preferences (see item under Image Capture menu) so that scanners (middle tab) use TWAIN whenever possible.
    3 - At this point you should see a scanner window that will let you control the scanner to set up exactly how you want it scan, etc. Some even have a nifty preview window...

    Let's see if that gets you scanning,

  • Carl Gehrke
    Carl Gehrke Dec 14, 2008

    If the download finished successfully the .dmg file had to end up somewhere on your hard drive. For your future downloads you need to know where files are going to download. If you're using Firefox as a browser the setting will be in the Main tab in the preferences, if Safari it is under the General tab in preferences. I set mine so that all files get downloaded to the desktop where I can find them easily.

    Unless the .dmg file is still opened you wont' be able to run the .pkg file because the OS won't be able to find it. You need to know about these disk images because they are a very common way of distributing software on Macs. a disk image (.dmg file) is one that the Mac OS knows to treat like a removable disk, so when you double click on it you'll see an icon appear on the desktop and that's all that will happen. The name of the disk image file is brxtwain310_5.dmg, here is what the icon looked like on my desktop when I double clicked it.

    Note that you'll still see the .dmg file too, the icon above is the "mounted" .dmg file.
    Double clicking on this icon will open a window with the package file in it, it is named BrotherTWAIN and will be the only thing in the new window.

    Double click on the BrotherTWAIN icon and the Apple Installer will start up, you'll see a window that looks like this:

    Click the Continue button and install the software.

    The rest should go as I've explained before.




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For USB Interface Cable Users
For Mac OS® 9.1 to 9.2
& Software
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