I had the same problem what you need to
do is contact nintendo and tell them that your son or whatever was
messing around with the password and now cant remember what they put
in. nintendo will then phone you back in aroun d 15 mins if i remember
rightly with the new password hope that helps
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Please refer its user manual. There will be descriptions about, how to override the partial lock temporary. Follow the instructions, and override it; at the same time, go to set a new password to parental lock. Remember this code, switch OFF the set.
By the next time when you switch it ON, enter the new password that you've just entered, when the set ask for. Gopakumar Gopalan Google
Go into system settings and navigate to parental controls, tap on yes to change parental controls. Where the DSI asks for the password tap on "I forgot", it should then take you to the secret question page. Enter the secret question and you should be able to reset the password. If your son has forgotten his secret question again tap on "i forgot". It will then give you an 8 digit code. Leave it on that screen for the time being. Don't tap OK. Post that code here and I should be able to provide you with a 5 digit code so you can reset the password and clear the parental settings.