Question about Gateway Computers & Internet

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A month out of warranty, our Gateway FX530S broke down (Serial Number 0040289739). We called in the Geek Squad and they replaced the power source. However, less than a month later, the computer "died" again. We were told it is the motherboard. What can be done to help us as we believe the computer should have lasted longer than a year and a month!!!!!! This is our 4th computer from Gateway. REG & LAG

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  • Master
  • 728 Answers

Hi,
I sympathize with your problem, however Gateway would be the ones to contact directly to complain.  As they say the squeaky wheel gets the grease.  I would ask to speak to a escalated case manager in order to resolve it.  If they still don't give an inch, I might suggest a Dell or HP, who will stand behind their products.  
Good Luck
Mark

Posted on Dec 12, 2008

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  • Gateway Master
  • 4,806 Answers

Gateways are not that good of a pc, they are only built to last about a year (they won't tell you this of course) the best thing you can do at this time is buy extended warranty on the laptop, wait about 2 weeks and send it in for repair, it will work out much cheaper than having to replace the motherboard

kind regards and please don't forget to rate us

Posted on Dec 12, 2008

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FixYa is not affiliated with Gateway. You need to contact Gateway or your laptop supplier for instructions on the warranty claim.

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Unplug everything open the case, unplug and label you cables! From all sources on the motherboard take a phillips screw driver and unmount the main board. Place the new board reversing these steps. If you need more assistance please CHAT with us we are here 24/7 and will run you step by step for a small fee.. or take it to the GEEK squad and have the motherboard installed around $45 bucks..

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1 Answer

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the front bezel for the computer of the monitor?
if it is the computer, it contains power switch, USB port.
if it is monitor, then it is just cosmatec.
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gateway web site is: http://www.gateway.com/about/contactus/index.php
phone number is: in warranty: 866-539-3901
out of warranty: 800-229-1103.

Good luck

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1 Answer

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More than likely, your computer was never sent to Gateway. They should have records for that serial number on your computer as to any repairs that were done. And it's a good idea to register your computer with Gateway anyway for severe issues that come up. I would also recommend finding a local computer repair shop if you can -- their business depends on the quality of their work and they're usually cheaper and cause less headaches than chainstores, and you won't wait a month to get your computer back.

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