Question about GE Advantium 120 Convection/Microwave Oven

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The keypad on my advantium microwave is showing "locked"

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  • 9,098 Answers

The child lock is probably on. That's covered in the owner's manual.

If for some reason you don't have your owner's manual, you can download GE owner's manuals and installation instructions here.

If it's not the child lock, the oven may need to be reset. You do that by unplugging it for a couple of minutes, then plugging it back in and setting the clock.

If you still have a problem, you may have a bad keypad, especially if it got moisture (spray cleaner or steam, etc.) in the controls.

Please reply back if you still need help.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Dec 13, 2008

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I had the same problem. If you hold the start/enter button for a couple of seconds it will reset the lock. It is also how one enables the lock. There is a lock symbol next to the key. I hope this helps.


Posted on Jan 15, 2009

  • Debbie Dec 10, 2011

    I flipped the breaker and the key pad reset.



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Posted on Jan 02, 2017

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SOURCE: Microwave is locked. It says "Keypad touch locked"

Hold lock button for a few seconds and it should return to normal

Posted on Apr 25, 2009

  • 9098 Answers

SOURCE: the display on my GE Advantium microwave oven

The first thing I would suggest is a hard reset. Unplug the unit for a minute or so. Then plug it back in, set the clock and try again.

If that doesn't work, leave it unplugged for about 5 minutes.

If yours is an Advantium, one of these owner's manuals will help you set the clock if you need help:

If you still need help, note that FixYa's Web site is currently not notifying us Experts when replies to our Clarification Requests are posted, so please post a new help request, but be sure to include your full model number from the tag in or on the unit.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Apr 26, 2010

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Related Questions:

1 Answer

How can I unlock the contro panel on my GE Advantium microwavee/ convection?

The control panel lock should go off if you press and hold the Cancel/Off touch pad for 3 seconds or so. This is true for the GE PSA9240SFSS and the GE CSA1201RSS microwaves. The notation about the control lock is below the key in a small font.

This is shown on page 11 of the PSA9240SFSS manual. This manual is available on the product page: . The direct link to the manual is . The information about the control panel lock is on page 12 of the CSA1201RSS manual, available from Home Depot on the product site. The direct link is .

I hope this helps. If you have another model and can't find the Control Lock note below a touch pad, please add a comment with the model number of your Advantium microwave. I'll try to see if other GE models used a different keypad.

Cindy Wells

Jan 06, 2018 | GE Microwave Ovens

1 Answer

We keep getting A MESSAGE "select action 1.0lb quick defrost" which displays every 15 minutes after any function on the Advantium 120 is used.

I surmise there's a short in the Quick Defrost button on the keypad. Either the keypad has collapsed there, or some contamination has gotten in. Another possibility is a failing program memory bit in the controller chip, but a contaminated keypad seems most likely. What happens if you press and hold that button while trying to key in another instruction? Is there any change in behavior?

Oct 21, 2014 | GE Advantium 120 Convection/Microwave Oven

2 Answers

Lost power and when power came back on the clock would not reset.

Try disconnecting power for 5min.then plug back in,The microprossor may have locked up this happens a lot with uprocessor controlled equipment.

Jan 27, 2011 | GE Advantium 120 Convection/Microwave Oven

1 Answer

Key pad locks up

You have a failing membrane keypad.

This can be dangerous. Until it is repaired, please leave it unplugged or leave the door open.

With the model number, we can offer more specific advice or an estimate.

But since FixYa does not notify us experts of follow-ups, you will need to post a new help request.

May 31, 2010 | GE Advantium 120 Convection/Microwave Oven

1 Answer

How do I unlock the control panel

If this is a GE Advantium series microwave, the control panel can be locked to prevent children from manipulating the controls. To lock or unlock, press and hold the CLEAR/OFF button for 5 seconds. These instructions are included on page 36 of the owner's manual listed here:

If you have questions, please post back and let me know. Please include your MODEL NUMBER if diffrent form the model you posted this question under. I hope this helps you.

May 20, 2010 | GE Advantium 120 Convection/Microwave Oven

1 Answer

Control panel "locked" on ge advantium 120

You might have set the child lock. Look in the manual. It is on P.36 in my manual.

Apr 30, 2009 | GE Advantium 120 Convection/Microwave Oven

2 Answers

F3 Error Message

It needs a new key pad it is shorted the ge website has a list of error codes f3 is the keypad

Jan 31, 2008 | GE Advantium 120 Convection/Microwave Oven

1 Answer


Can you take a digital photo of the display and upload it here so I can get a better idea of it? Do you use a spray cleaner directly on the keypad? Sometimes moisture can get into it and scramble the controller. I always advise my customers to spray a cleaner on a soft cloth, then wipe the keypad off.

May 21, 2007 | GE Advantium 120 Convection/Microwave Oven

1 Answer

Can't use the microwave

To lock or unlock the keypad, press and hold the CLEAR pad for 5 seconds. If this recurs, you may have a power line problem or trouble with your controller. If you suspect trouble and it's under warranty, don't hesitate to contatc GE via If you don't have your mower's manual, you can download one at:

Nov 07, 2006 | GE Advantium 120 Convection/Microwave Oven

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