Question about Brother MFC 8420 All-In-One Laser Printer

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Message "doc. cover open" remove original from glass (scrolling)

The message states "doc. cover open and scrolling below it says please remove original from glass close cover. Well there is nothing on copier/printe glass and cover is closed. Please help

Mike 113mikejones@gmail.com

thanks you your time and help

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5 Suggested Answers

Soulvisitor
  • 1113 Answers

SOURCE: doc cover open

Yes there is and I know your problem have a look at the left hinge on lid that you lift to put down an original for copying, it will be breaking apart, the switch is black in that same corner on doc feeder base, as the hinge breaks apart the doc feed lifts in that corner causing "doc cover open" cause that switch no longer gets pushed in when lid is shut

Dodgy repair - tape switch closed, but doc feeder will not work properly/can use glass.

Repair - Easy removal of three screws and replacing 20buck hinge bought from brother dealer...part no.LE8731001 Hinge assy left.

Now that's FIXYA!

Posted on Nov 19, 2007

SOURCE: Document Cover Open

I had the same problem with mine. Lift the top scanner, and check the hinges on the left. That error message means that the little black sensor on the left next to the hinges is not meeting flat with the unit when closed. Hold the sensor in for a few seconds, and your printer will start working properly.

Posted on Jul 09, 2008

kevinchin5
  • 1 Answer

SOURCE: Back cover open message

I had the same error message. I also tried every compartment... Here's ultimately what my problem/solution was...

I turned the printer around and fully opened the back cover. I found that one of my kids had somehow fed a small piece of paper/cardboard into the printer. When I opened the back cover all the way I could see that obstruction (which I hadn't seen before). Pulled it out, and the error message went away. Works fine now.

Posted on Oct 09, 2008

  • 109 Answers

SOURCE: copier will not copy

Look for a switch where the door shuts. Either the tab on the door that hits the switch is broken or the switch is loose or broken.

Posted on Mar 26, 2009

  • 133 Answers

SOURCE: paper jam while printing on BROTHER MFC-420CN all-in-one

You need to reset the printer software.

Posted on May 22, 2009

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Bizhub 211 - doc cover open


Something is open. Check and make sure you closed everything securely.

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Main Error MINOLTA DI 1611, DI 2011 Messages and Their Remedies


PAPER JAM A paper misfeed occurred in the
main unit.
Open the cover at the indicated
location, and then remove the
misfed paper. (“When the Message
(Flashing alternately)
OPEN XXX SIDE COVER
All misfed paper was not removed
from the main unit.
Check the message in the display
for the location of the paper misfeed,
and then remove the misfed paper.
ORIGINAL DOC.JAM A paper misfeed occurred in the
Document Feeder.
All misfed paper was not removed
from the Automatic Document
Feeder.
Open the Document Feeder Cover
and the Document Feeder, and then
remove the misfed paper.
(Flashing alternately)
OPEN DOC.FEED COVER
∗REMOVE PAPER IN
BYPASS TRAY∗
Paper is loaded in the Manual
Bypass.
Remove the paper from the Manual
Bypass.
FRONT COVER OPEN The Front Cover of the main unit is
open or not securely closed.
Securely close the Front Cover.
(Flashing alternately)
CLOSE FRONT COVER
DUPLEX COVER OPEN The Duplex Unit Cover is open or
not securely closed.
Securely close the Duplex Unit
Cover.
(Flashing alternately)
CLOSE DUPLEX COVER
DOCUMENT COVER
OPEN
The Document Feeder is lifted up
(while a document is loaded into
it).
Securely close the Document
Feeder.
(Flashing alternately)
CLOSE DOCUMENT
COVER
DOC.FEED COVER OPEN The Document Feeder Cover is
open.
Securely close the Document
Feeder Cover.
(Flashing alternately)
CLOSE DOC.FEED
COVER
TONER EMPTY The toner is empty. Copying and
printing cannot be performed.
Replace the toner bottle with a new
one.
SUPPLY TONER
PAPER EMPTY The selected paper tray has run
out of paper.
indicates the paper tray, and
“XXX” indicates the paper size.
Load paper of the specified size into
the specified paper tray.

on Dec 18, 2009 | Office Equipment & Supplies

1 Answer

"remove original from document processor"


Sensor in feeder is probably broken. To get around this until you can get it fixed power down the unit and unplug it. Unplug the cable that connects the Doc feeder (in the back) to the main unit (two screws hold it on. Then power the unit back up it will work with out the Doc feeder. You will just have to put the copies on the main glass.

Jun 29, 2011 | Kyocera Copystar CS-1820 Black and White...

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Hello, I have a Brother Fax 560 (Plain Paper Fax). I am having difficulty receiving faxes. It is not transmitting on the receiving end. What is the problem?


Hi Despite the increase in texting, email, Facebook and Twitter, we still hang on to our fax machines. They are perfect for sending copies of original documents despite document jams, buying ink or special paper, maintaining a phone line--we love 'em. Basic problems like paper misfeeds can be troubleshooted through the use of some basic steps.
Check the Message
  • Check the messages on the display of your Brother fax machinemag-glass_10x10.gif. The messages will be pretty self-explanatory such as "Insert Doc, Again" or "Please Supply Paper." "Insert Doc. Again" means that that the documents weren't placed on the feeder correctly; just follow the instructions and try again. A message like "Please Supply Paper" will simply mean you need to replenish the paper. "Memory Overflow" is probably the most cryptic. It just means that the memory capacity was exceeded and it has stopped recording. Press "Enter" to register the documents in memory and to complete the operation.
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  • Clearing an original's misfeed by pushing down on the release lever to open the front panel. Remove the failed original and close the panel. To clear recording paper that's gotten jammed in the paperfeed, open the turn guide and remove the paper. To clear paper from the transport unit, which is in the top, open the cover, remove the drum and toner. Lift the guide and remove the paper by pulling upwards. Paper can get stuck in what is called the Fixing Unit. Open the top cover. Again, remove the drum and toner. Open the Fixing Unit cover and remove the paper by pulling it back.

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    HP OfficeJet J5780 Vertical Black Line Prints when copying or scaning only. Cleaned rollers and changed black ink cartrigde. Still problem.


    Have you tried cleaning the document feeders Scan Glass? (small glass under doc feeder ~ 1" by 9") Most times there is dirt spot on this glass, causing a shadow on scans and copies.
    Try copying from the large glass by lifting doc feeder / platen cover and manually placing original. If no line copying or scanning manually from large glass, then small scan glass is deffenitely the culprit. Hope this helps.

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    Doc. Cover Open displayed...remove original and then close cover.


    Left rear hinge is cracked stopping lid from closing fully. Tape down black switch left corner near glass rear. Or replace hinge

    Dec 15, 2008 | Brother MFC-8840D All-In-One Laser Printer

    1 Answer

    Doc. Cover Open displayed


    That usually means some sensor giving you trouble.

    This is what brother recomends:

    How do I clear the message Cover Open or Please Close Cover from the display?


    The message Cover Open or Pls Close Cover may appear if the front cover
    for the drum was not closed securely. Verify the cover is closed
    securely by pressing the cover release button located in the front of
    the unit below the Output Tray Support Flap and open the front cover.
    Close the cover until it clicks into place.

    If the message continues to appear on the display verify the drum and
    toner assembly is installed correctly by following the steps listed
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    1. Press the cover release button located in the front of the unit and
    open the front cover.

    2. Remove the drum unit and toner cartridge from the unit by lifting it
    up and out. Place it on a drop cloth or disposable paper to avoid
    scattering toner.

    3. Hold down the blue lock lever located on the right side of the drum
    and lift the toner cartridge out of the drum unit.

    4. Reinstall the toner cartridge into the drum unit by inserting it in
    the drum until it clicks into place

    5. Reinstall the drum unit into the unit. Make sure it is securely in
    place.

    6. Close the cover until it clicks into place


    If that doesn't fix it, I guess you will have to talk to their support people.


    Good luck!

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    Canon MF6530 copier


    If your copies are clean when you scan them by opening the top and laying the original on the platen, you need to check the scanner for the ADF (automatic document feeder). It's a narrow strip of glass to the left of the scanning platen glass. Clean it with a soft cloth dampened with clear water. (Look for some type of deposit that aligns with where you see the line on the page.)

    Jun 18, 2008 | Canon imageCLASS MF6530 All-In-One...

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    Doc cover open


    Yes there is and I know your problem have a look at the left hinge on lid that you lift to put down an original for copying, it will be breaking apart, the switch is black in that same corner on doc feeder base, as the hinge breaks apart the doc feed lifts in that corner causing "doc cover open" cause that switch no longer gets pushed in when lid is shut

    Dodgy repair - tape switch closed, but doc feeder will not work properly/can use glass.

    Repair - Easy removal of three screws and replacing 20buck hinge bought from brother dealer...part no.LE8731001 Hinge assy left.

    Now that's FIXYA!

    Nov 19, 2007 | Brother MFC-8440 All-In-One Laser Printer

    Not finding what you are looking for?
    Brother MFC 8420 All-In-One Laser Printer Logo

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