Question about Maytag Neptune MAH9700 Front Load Washer

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Washer wont turn

My washer would tumble,but it seem the motor is trying to spin it.i get an E3 code.

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Possible motor or board fault need to detemine if the windings on motor are open if motor winding check at pin 1 to2 1to 3 2 to 3 each should read at about 3 ohms if mtr checks good you'll need control board pn 34001497 or 3400469 depending on series $220 mtr pn 34001269 $240

Posted on Dec 14, 2008

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Maytag neptune washer will not get up to speed in spin cycle error code E3


E3 means that the control board is detecting current going to the motor, but the motor won't turn properly. If the error code somes up all the time as soon as you press the power on button, then it means your control board is bad and reading incorrectly. If it only happens during a cycle, then you need a new motor unfortunately.

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E3 code error.


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Possible causes of ‘E3’ codes: 1. Spin drum stuck – Verify that the spinner moves freely to eliminate this cause. 2. Hall Sensor fails or is loose – When the Hall Sensor fails or becomes dislodged, the control doesn't recognize that the motor is spinning and shuts down. The result will likely be an “E3” code in the worst case, or “SUdS” if it is only getting a partial rpm reading. Check wire harness connector(s) to motor.
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E3 error


“E3” code – Machine control is attempting to drive the motor but is not seeing any tach response. Visual Check shows motor is not moving. (Locked or Hall Sensor fault.)
Possible causes of ‘E3’ codes: 1. Spin drum stuck – Verify that the spinner moves freely to eliminate this cause. 2. Hall Sensor fails or is loose – When the Hall Sensor fails or becomes dislodged, the control doesn't recognize that the motor is spinning and shuts down. The result will likely be an “E3” code in the worst case, or “SUdS” if it is only getting a partial rpm reading. Check wire harness connector(s) to motor.
Hall Sensor – PCB that is located on the back of the motor that senses motor rpm. It is not a separate part, but rather an integral part of the motor.

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1 Answer

We are getting error code E3. What does this mean


Looks like you have either a stuck drum (does not spin) or an electrical fault that make the washer think the drum is not moving.

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E3: Machine control is attempting to drive the motor but is not seeing any tach response. Visual Check shows motor is not moving. (Locked or Hall Sensor fault.)

Specifically, it could be:

1. Spin drum stuck – Verify that the spinner moves freely to eliminate this cause.
2. Hall Sensor (integral part of motor) fails or is loose – When the Hall Sensor fails or becomes dislodged, the control doesn't recognize that the motor is spinning and shuts down. The result will likely be an “E3” code in the worst case, or “SUdS” if it is only getting a partial rpm reading. Check wire harness connector(s) to motor.

Unless you are really overloading your machine you likely have an electrical fault, or a failure in the drive train--especially if the problem is intermittent. Probably time to call in a technician.

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1 Answer

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“E3” code – Machine control is attempting to drive the motor but is not seeing any tach response. Visual Check shows motor is not moving. (Locked or Hall Sensor fault.)
Possible causes of ‘E3’ codes: 1. Spin drum stuck – Verify that the spinner moves freely to eliminate this cause. 2. Hall Sensor fails or is loose – When the Hall Sensor fails or becomes dislodged, the control doesn't recognize that the motor is spinning and shuts down. The result will likely be an “E3” code in the worst case, or “SUdS” if it is only getting a partial rpm reading. Check wire harness connector(s) to motor.
Hall Sensor – PCB that is located on the back of the motor that senses motor rpm. It is not a separate part, but rather an integral part of the motor.

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“E3” code – Machine control is attempting to drive the motor but is not seeing any tach response. Visual Check shows motor is not moving. (Locked or Hall Sensor fault.)
Possible causes of ‘E3’ codes: 1. Spin drum stuck – Verify that the spinner moves freely to eliminate this cause. 2. Hall Sensor fails or is loose – When the Hall Sensor fails or becomes dislodged, the control doesn't recognize that the motor is spinning and shuts down. The result will likely be an “E3” code in the worst case, or “SUdS” if it is only getting a partial rpm reading. Check wire harness connector(s) to motor.
Hall Sensor – PCB that is located on the back of the motor that senses motor rpm. It is not a separate part, but rather an integral part of the motor.

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