Question about Microsoft Xbox 360 Console
If your xbox is scratching the actual dvd have you tried to find exactly where on the disk it is that is being scratched.? I think its a matter of trying to relate the area to the actual area on the disk drive itself. If it is the surface read by the laser, then the disk has to be sitting too high in its tray which must mean mis-alignment of the tray or not sitting corectly.?? Or some part of the tray area is sitting to low. How did it happen? was the xbox bumped? As you say placing it flat rather than standing Might help, but if this continues you need either to return to retailer if there is warranty or find a reputable repair service. I had an xbox and tried to play one of the games HALO but it would not play. I dont recommend what I did as I used BRASSO, yes you heard me right. And a very very soft leather. I used a circular motion on the disk very lightly. After a minute placed disk under the COLD water tap and washed it. I then tried it and ..it worked. I take no responsibility for you attempting this method as it can if you are not careful totally screw up the disk and possibly your drive and or your XBOX. There are solutions which can be put onto DVD surfaces which are supposed to protect them from scratches. My method would eventually damage the DVD and MIGHT only be a temporary cure.
Posted on Dec 12, 2008
The first thing you can do is absolutely lying the console on it's side. Microsoft has even admitted that a standing console will scratch the disk.
Other than that, there's no way to really stop it. That's the nature of the device.
Posted on Dec 12, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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