Question about Microsoft LifeCam VX-3000 Web Camera

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No picture just black screen when I try to take a picture

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Posted on Dec 14, 2008

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Black screen


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To confirm a stuck shutter, put the camera in any mode other than "Auto", and turn the flash OFF (you don't want to blind yourself for the next step). Next look down the lens and take a picture. You should see a tiny flicker in the center of the lens as the shutter opens and closes. If no movement is seen, then you likely have a stuck shutter. If so, please see this link for further info and a simple fix that may help.

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Camera will take picture, but the picture is coming out black!!!! Help Please!!!


Dear vera11:

The symptoms you're describing sound like a classic case of having a faiiled CCD image sensor.

First try pressing the display (DISP) button on the back of your camera several times to see if your image returns at any time. One of the three display modes is "off" to preserve battery life. Your problem may be as simple as inadvertently pressing this button into the off mode.

If that doesn't work, try doing a reset and then removing your batteries from the camera for a few minutes, reinstalling them and turning the camera on to test the LCD screen.

If your screen is still black, but you can clearly see pictures taken previous to the problem, and you can clearly see the menu system when you press the MENU button, then you likely have a CCD sensor problem. Contact Canon Tech Support at 1-800-828-4040 to have the camera repaired.

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I have the same problem. Fine one day and a black screen the next. I called Vivtar and they were no help. They wanted me to send it in and let them repair it at my expense. don't think so. everything works perfect on the camera...but the screen is black and so are the pictures. Good Luck!

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