Question about HP Officejet 5510 All-In-One Thermal Printer

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Full page vertical line appears on copy fed pages.

When using the copier, there suddenly has begun appearing on the copied page, when using the auto feeder and in black and white copies so far, a clearly imprinted vertical line the length of the page. Today I am now seeing TWO such lines, somewhat more bolder than the initial single vertical line. How can I inspect the feeder, clean it or otherwise troubleshoot for this problem?

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  • newused Dec 28, 2008

    My all-in-one also has two black vertical streaks. How can I clean the glass and where should I look to clean or open it?

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  • 2,120 Answers

Open up the document feeder. You will probably find wite-out on the scanner glass.

Posted on Dec 30, 2008

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How do i fix


If you are using the ADF (Auto Document Feeder) you will find there is a small mark normally ink from a document that was fed through that was not completely dry. Clean the scanner panel from the ADF. This is usually a narrow strip of glass next to the main scanner platter when you lift the lid of the scanner.

If this is happening when not using an ADF then there is a blown scanner bulb at that point of the scanner arm.

Aug 28, 2014 | Office Equipment & Supplies

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Thin vertical line on copies


Tara, if the ink levels are ok, try clean and allignment functions from the tool menu. Use CLEAN UNUSED PAPER.

Mar 24, 2014 | Canon PC-940 Black and White Copier

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Copier leaves a black line when printing through the top paper feeder. Ok coping from the flatbed


When copying from the feeder the page is fed across a fixed point at the head of the flatbed. Any dirt etc on the glass at this point can present as a dark line running vertically down the printed page. When copying from the flatbed, the scan head is moved down the page so any dirt on the glass will only appear as specs. Try cleaning the glass, especially at the head of the flatbed where the feeder is loading the page to be copied.

Jan 12, 2014 | Office Equipment & Supplies

1 Answer

Scanner leaving black streaks


There are two possible fixes.

Download the latest firmware update by CLICKING HERE

The following is provided by courtesy of Lexmark:
Problem Vertical lines; Auto document feeder scan anomaly; ADF scanning problem; Scan issue; Scanner issue; Visible line; Streaks show on page; solid line down the page; Top to bottom line; Smudge runs down the page; Opaque line; Broken line; Bar all the way down the page Solution Overview

This article provides the self-diagnostic steps necessary to evaluate top-to-bottom streaks that appear when copying or scanning.

Important! This is seldom a scanner hardware failure.

The main reason for this anomaly is debris or marks on the scanner glass that is used for Auto document feeder (ADF) page scans.

Printed or Scanned Page Illustration

copyvertstreaks.jpg

Who should consider this article?

Any user of an MFP or All-In-One printer experiencing the following symptoms:

  • -Vertical lines only when using the Autodocument Feeder (ADF).
  • -Observed with any type of scan job (e-mail, ftp, solutions, fax).
  • -However, normal expected output when the page is scanned from the scanner flatbed.



ADF scan behavior

Think of it this way:

  • -The page is pulled from the ADF.
  • -The moving page slides across an ADF-designated portion of glass.
  • -The image sensor, which is located under the glass, reads and interprets the moving page's contents.
  • -Contamination on this ADF glass is seen by the image sensor for the entire length of the page.
  • -The image processor interprets the image sensor's repeated capture of this contamination as a vertical solid line.
  • -Any ADF scan function now exhibits a vertical line.



adfvertscanline.gif




Suggested Diagnosis and Fix




Step Action 1 Locate the portion of the glass designated for ADF scans.
HINT: The glass location differs by model. This area is often separate from the scanner flatbed. Please reference User's Guide for more information if you are having a difficult time locating this designated area.
2 Perform a visual inspection for any of the following recurring culprits:

  • -Clear adhesive tape
  • -Glue
  • -Ink pen
  • -Paper
  • -Marker
  • -White out
  • -Staples
  • -Environmental dust or dirt
HINT: Ink marks can be especially hard to see and almost translucent at first sight. However, the image sensor (CCD) registers them as a mark. 3 Use a clean, soft, moistened cloth to thoroughly clean and remove any marks or debris. 4 Inspect the underbelly or underside of the ADF for any marks or debris. 5 Perform another scan to see if cleaning the glass alleviated the issue. 6 Repeat the procedure if a vertical line still appears.
Remember! Printing and scanning from the scanner flatbed work fine.
7 This time, place an intentional mark on a blank sheet of paper and take note of its location. Now place that sheet of paper in the ADF and make a copy.
8 Evaluate the distance of the vertical line to the your mark. 9 Inspect that area of the glass for further debris or marks and clean as necessary.




Other Possibilities


If... Then... Vertical lines appear only when printing... Consider other printer-related topics such as toner cartridge, charge roll, photoconductor, transfer roll, or fuser. Contact Lexmark Technical Support. Vertical lines appear when you lay the page on the flatbed... Consider other printer-related topics such as toner cartridge, charge roll, photoconductor, transfer roll, or fuser. Contact Lexmark Technical Support. Vertical lines appear on ADF-fed printed copies, but they do not appear on scan-to-network [e-mail, FTP, folder (PC), solutions]... Consider other printer-related topics such as toner cartridge, charge roll, photoconductor, transfer roll, or fuser. Contact Lexmark Technical Support.


May 01, 2012 | Lexmark International LEX90T9005 Inkjet...

1 Answer

Ricoh MP 2500 copied documents have a line across top of page when fed into document feeder when document is scanned the line appears on the scanned version as well. line does not appear on...


Clean the scanner strip glass. This is the thinner strip of glass that runs from front to back right next to the large glass. This glass is only used when scanning/copying using the document feeder. The line you are seeing is because something has become stuck to the glass so when the documents are fed over the strip of glass, the scanner reads the stationary spot of debris as a solid line. Clean the glass very well using a cloth and some glass cleaner. I have seen something get under the glass as well but this is very rare. Rest assured tho that the line is being caused by something on this strip of glass.
Good Luck and Thank You for using Fixya.
WheatlandServices

Nov 21, 2010 | Office Equipment & Supplies

1 Answer

Black line on copies when automatic feeder is used


Hello,

The problem is most likely cause by ink, correction fluid or lint blocking the scanner pickup. Check out the tip we have posted here that should get you back going again.

http://www.fixya.com/support/r3639811-black_lines_faxes_or_copies

I hope this helps, if so please rate our solution.

Buddy
Corporate Computer
www.ccl-la.com

Apr 03, 2010 | HP Officejet 5780 Printer

1 Answer

Vertical lines in copies and scanning


You need to clean small exposure glass located on the left of the main exposure glass.If this doesn't help,it can be a dust under the glass or on the mirrors that causing lines.

Oct 06, 2009 | Brother MFC 6490CW InkJet Printer

1 Answer

HP Laserjet 3330 printed dark page especially around the middle


Does this happen both when copying and printing?
For printing solution, try another toner cartridge.
If lines continue to appear when copying (primarily through the automatic feeder) then lift the auto feeder, and clean the glass -mainly the narrow piece on the left side.

please rate solution :)

Apr 07, 2009 | HP LaserJet 3330 All-In-One Printer

1 Answer

Single black line down center of newly copied page when using Auto feeder to copy


I had this same problem but after while it went away - so my solution would be to just keep using it, and perhaps it will solve itself.

Jun 03, 2008 | HP Photosmart C6180 All-In-One InkJet...

4 Answers

Print Problem - vertical lines


If the problem only occurs when using the document feeder, the problem is not usually caused by the drum. When using the document feeder, try to notice where the scanner (the light assembly under your scan glass)stops just before the paper is being fed. Some multifunction machines have a small piece of glass that is separate from the large scan glass and the scanner assembly stays parked underneith it as the original is being fed over it. Most likely there is something on the glass where the scanner parks as originals are being fed thru the feeder. When putting your original on the large scan glass to copy, the mark on the glass will only show as a spot, but will show as a vertical line thru the whole copy when using the feeder.

Feb 23, 2007 | Brother MFC-7820N Laser Printer

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