I am constsntly needing to strip and restrip speaker wire. Speakers work and then they dont, then they work then they wont, then they work then they wont. no customer support. support line is unanswered and voice mail is full and not taking anymore messages. go figure. Durabrand has got my money, now they dont care weather or not their product works. Suround sound is not that difficult of technology. Durabrand just uses cheap materials.
Opening the case and changing the speaker wire to a heavier gauge speaker wire will correct this problem and as jeffcarlson7 says soldering the ends but there is a better way also is to go and purchase connector ends at the local Radio shack and solder those to the end of the desire speaker wire.
try a light, clean coating of solder on the ends of the wire strands after you strip them to make the ends like a solid wire. this will give the wire jacks something to bite into. without further info I would only guess that the tension is weak on the spring loaded buttons or speaker jacks
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