Question about HP ScanJet 2300C Flatbed Scanner

1 Answer

Scanned image comes out all black

Error message
"Scanner could not be initialized because its internal hardware could not find home position"
Any suggestions would help

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  • 585 Answers

The scanner has a locking device for transport. If it has inadvertently gotten flipped it will cause this issue. Look for the little green or blue tab labeled "Lock" "Unlock" making sure it is unlocked.

Posted on Dec 29, 2008

  • Bruce Volkers
    Bruce Volkers Dec 30, 2008

    If the lock was not the issue, then there may be a problem with the drive, (some scanners have a belt, others have a screw drive) or the "limit switch" that detects the end of travel, therefore the "home" position. Your answer may lie there. My local thrift store sells scanners for $10.00 and under, therefore I find it hard to justify spending any money on repairs here. Maybe you could find a similarly cheap replacement?

  • syedfarazulh Apr 14, 2011

    where I can find blue or green tab ?

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Try below solutions

An Unexpected Internal Error Has Occurred' Error Message Displays
Issue When attempting to scan, or, during the scanning process, the error message An unexpected internal error has occurred may display on the computer screen. There are three scenarios where this issue occurs. This document covers each scenario where this error may occur and provides links to the appropriate documentation for resolving each scenario. Solution one If you have multiple versions of HP Image Zone software installed on your computer, click here to download a patch that might resolve this issue . If you do not know if you have multiple versions of HP Image Zone installed, follow the instructions below.
  1. Click Start , point to Settings , and then click Control Panel .
  2. Click Add/Remove Programs .
  3. In the list of programs that displays, look for the following entries:
    • HP Image Zone
    • HP Photo and Imaging Gallery
  4. If there is more than one entry listed, then there are multiple versions of HP Image Zone software installed on the computer.
  5. Click here to download the patch. Follow the on-screen instructions to download and install the patch.
  6. If the issue persists, try the next solution.
Solution two Clicking Scan picture or image in the HP Director software results in an unexpected internal error or causes the computer system to stop responding. Click here to resolve this issue (c00369826). Solution three When accepting a scan from the HP Scanning preview window, the scanner may start to scan and then lock up with the lamp approximately ½ way down the scanner bed. This results in an unexpected internal error or causes the computer system to stop responding. Click here to resolve this issue (c00373192). Solution four When accepting a scan, the scanner completes the final scan and the lamp returns to the home position; however, when the image is being processed or sent to the receiving application (that is, HP Photo and Imaging Gallery), an unexpected internal error occurs. Click here to resolve this issue (c00373192). Solution five Immediately after clicking Scan Picture from the HP Director when using an HP Scanjet 3970 with v2.2 software, an unexpected internal error occurs.

Try also this link

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00259434&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=297430


I hope you issue should be fix to lessen your frustrations.You can do it

Regards

Your's Truly,

Christian from HP

Say "Thanks" by clicking the thumb icon in the post that helped you.

Please click "YES" in solution that solves your problem as "was this helpful?"
(Although I am employed by HP, I am speaking for myself and not for HP)

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1 Answer

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Editing text


s.gif Select from the list below s.gif s.gif s.gifs.gif

Windows
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1 Answer

ERROR CODE C0660


This is a scanner problem, try the following...



C0650, C0660
Step Check Item Result Action
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NO Correct drive coupling (Scanner
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2 Scan motion: initial scan motion after the
Power Switch has been turned ON or Front
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troubleshooting procedures.

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PJ1IC, PJ2IC, and PJ3IC.
NO Check connectors for connection.

4 Scanner Motor turns when the Start key is
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Change motor. Change
Scanner Motor Drive Board.

5 I/O check for Scanner Home Sensor: the
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Board and GND is DC 0 V (home position)
when the sensor is blocked and DC 5
V when the sensor is unblocked.

YES Change Image Processing
Board.

NO Check sensor for installation.
Correct detecting plate.
Check sensor connector for
connection. Change sensor.

6 “IR Area” check:
Malfunction when Power Switch is turned
ON after “Top Image” has been set to 0 and
“FD-Mag.” to 1.000.

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