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Not sure which O ring you're talking about. I recently lost one of the two tiny O rings that seal the stream pipe - it disappeared when I removed the pipe to soak it - necessary from time to time, even with regular cleaning - I guess I just didn't notice it was still in the pipe header, and flushed it down the sink! Anyway, as you say MR were completely useless - took ages to reply to a request for info, and then almost denied all knowledge of the machine. However, my local branch of B&Q sold me a pack of various different sized O rings, and one of these did the trick. Nil desperandum!
Hi there, you could try getting your replacement here
they have a wide range of parts and your model is listed, they also have a customer care line and you can buy spare parts online
Hope that helps
undo the cap over the cappucinni side and put water into the tank , replace the top and screw on until locked then put the sliding switch to cappuccino then turn on the button for that side , wait until it boils , then turn ouy the pipe with frother on to the side of machine and put your jug of milk underneath pipe so as it is in the milk , turn the dial on the side and the steam will start to come out , the more you turn the dial the more the steam comes out , enjoy , steve.