Question about Bose 3·2·1 II System

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DVD stuck actually it is 2 problems: 1) many times DVD is stuck after playing about 75% of the movie 2) sometime the DVD tray will not open with the DVD disk inside. it will say Opening... but nothing will happen no matter what.

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Re: DVD stuck

Replace the drivebay of the Bose AV3-2-1 If the drive sticks, or does not open, or If you receive an error of NO DISK, or any indicator that the disk is not properly recognized clean the lens and if still doesn?t work then the DVD drive is bad. You can actually use one for a desktop PC with a few part swappings. Check that the drive is a Toshiba SD-M1612 it is printed at the bottom of the drive bay. To use this SD-M1612 as a replacement you will simply have to swap three external parts. Remove the 3 parts from the bad Bose drive bay: Remove the 4 bottom bolts, lift cover, if the DVD bay door is locked then insert a paperclip into small hole in the front. Slide DVD tray out and remove the PC style DVD ROM tray facing. 2 clips hold it on pry them out and slide the facing up and off. Now remove the face of the drive bay. It has several clips. Save these three components (top cover, face, and tray facing) to add to the new Toshiba SD-M1612 DVD bay. Remove the old and installation is the reversed procedure above. also remove the small clear LED bezel from the new drive before adding the face. It works fantastic.

Posted on Apr 07, 2007

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Re: DVD stuck

Your problem is intermittent it seems that you are starting to have problem with your motor that move the mechanisim inside the should be replaced take it to a tech if you do not know what to do.good luck.a check should be made on the gears also you could never tell thier condition.good luck.

Posted on Mar 26, 2007

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System will not play DVD's. Sometime it will play for about a minute or two and stop. Sometime it will play and the picture freezes. Sometime it act like it wants to play but never does. Can you tell me...

Troubleshooting Solution

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Stuck in Progressive Scan? Can hear movie but Can't see Video?

Here's the scenario:

All cables hooked up correctly.

System is stuck in Progressive scan (P-SCAN on display viewer)

SITUATION:  You can hear the movie playing, and you are certain all connections are correct.  Your Television may not support Progressive Scan Video so all you hear is the Audio Track.  Here's what to do.


Step 1: Remove DVD from player.

Step 2: Unplug from power source for 20-30 seconds, plug back into outlet.

Step 3: You need to press two buttons at the exact same time.

Step 3a: Prepare to press #1 on your HTS remote
Step 3b: Prepare to press OPEN/CLOSE button on your HTS.

Step 4: Press both OPEN/CLOSE button and #1 on your remote at the same time and HOLD until P-SCAN on your HTS display turns off. Should take no more then 20 seconds max.

Step 5: Repeat all if human error occured and no improvement. Or call 1-888-PHILIPS for HTS tech support


NOTE: This solution was given to me by Philips Tech Support Division when I encountered same issue.

on Sep 11, 2007 | Philips HTS3400/37 System

1 Answer


ur dvd player has region lock . it will not play all the disk. check the DVD OF STAR WARS MOVIE which region it belongs. jus try the following not sure is it work or not

Open the tray. Press 99990 on the remote.
by doing this ur dvd player will become region free
then insert ur dvd and try.
for region 1 and region 2 code is 99991 ,99992 respectively.
feel free contact through fixya.

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I start up my panasonic sa-pt660 and it makes a lot of ticking noises and give me a chgr err. I tried restarting it. I also tried switching it to the radio and dvd player from the remote and the console...

OK I fixed it. One of the CD's had gotten stuck between trays in the loader. I pulled out a few CD's by forcing open the trays gently. However even after removing as many cd's as possible one was still stuck. 1. Remove screws holding cover plate on in back and sides. 2. Remove cover. 3. Lift face plate latches and lift over top of unit. Remove serial cables from face plate and place aside. Remove screws from back of CD tray unit and bend back metal tab with flathead screwdriver. Lift CD unit up on one side so you can get your fingers up inside underneath and push stuck cd towards tray openings. You can gently force top few trays out. You may need to shake unit so that stuck cd reaches open end. Pull out CD. 4. Replace faceplate and connect serial cables. Plug in power cord, power on unit and make sure trays will eject normally. 5. Put it all back together!

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