Question about Dell 5100cn Laser Printer

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I keep getting error message 010-397 on my Dell Printer.

I am willing to try some of the solutiions offered on your website, but I don't know what a fuser is or where to find it. I assume if I open up the machine I will find things, but will I recognize it when I see it.

Sue

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The fuser is what heats the toner to the paper.

Here is a picture of one.

be careful for it will be hot if the printer has been on and running.

and here is a link to buy one from dell.

Posted on Dec 12, 2008

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Hi there, regarding with the problem that you have..the error message that you are encountering with that machine is something about to work on with the printhead..because the printhead is the one causing the problem why is that the error message keeps on popping up, i believed that the printer model that you have is already out of warranty..the printhead is not replaceable if the printer is out of warranty.. well in that case, quite frankly the printer is already faulty.
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We keep getting left cartridge incorrect message?


Are you using Dell Series 5 ink cartridges?

If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.

Power on the printer.

Open the printer(with the power on) and take out the Dell Series 5 black cartridge and then reseat it. I would then take out the color Dell Series 5 ink cartridge and reseat it. Now close the printer and it will print an alignment page.

Any error messages?

black cartridge = black side(left side) color cartridge = color side(right side)

photo cartridge = black side(left side) color cartridge = color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges .

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible to get a Dell Series 5 ink cartridge with a bad sensor. I would that these back to the place of purchase for a replacement or a refund.


Rick

Jun 12, 2011 | Dell 946 All-In-One InkJet Printer

1 Answer

I changed the toner drum in my Dell lasaer printer and now all I get is an error message with a flashing toner. How can I get the printer to print? Thanks,


Did you use a factory new toner cartridge or a refilled/third party cartridge.

If it is a factory new cartridge, contact Dell and let them know you were issued a defective cartridge.

If it is refilled or third party, try to get your money back and hope that you have not damaged your printer.

Then go get a factory new cartridge.

Don

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I KEEP GETTING AN ERROR MESSAGE WHEN CONNECT THE USB CABLE FROM PRINTER TO LAPTOP


Try installing drivers for Dell All-in-One 924 InkJet Printer. You can get the drivers from Dell's official website.

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1 Answer

We have a Dell 944 showing Error 1102 consult user guide...cannot find the user guide. We just replaced color ink cartridge with a re-processed one ordered online. Please advise...many thanks!.


Hi there
Dell Printer 944 error message 1102
Please unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Now plug everything back in. This will reset any error messages the printer has. Now open the printer with the power on and the cartridges should go to the center to be replaced. Take out both Dell Series 5 ink cartridges and make sure the tape is off the cartridges and insert both back in and make sure the seat properly and latch. Close the printer and it should print an alignment page. If you still get the error message

Why does my Dell ink cartridge level still show up as "low ink" after refilling them?
Dell ink cartridges have a sensor that reports the ink level as low once it reaches a certain level. The sensor can not
be reset. If you refill an ink cartridge that previously reported low ink, it may print fine, but the sensor will always
report low ink. Buying or replacing ink cartridges with new Dell cartridges will resolve the low ink message.

Dell discourages ink refills. Refilling ink may lead to print quality problems, and even eventual hardware problems.
This post is in no way a validation of refilling ink cartridges.

Why my printer is reporting “low ink" after using refilled/remanufactured ink cartridges?
Most ink cartridges have sensors that report the ink level. The “Low Ink” is usually the last sensor (fuse) before
running out of ink.

Since the sensors are fuses that open when the ink level drops, they cannot be reset. If you are using refill or
remanufactured ink cartridges, the best thing to do is to disable “ink alerts” on the printer’s software so you don’t keep
getting “low ink” messages.

To disable “Ink Alerts” on Dell inkjet printers:
1. Open the Dell printer software (All-In One Center, Tool Box, etc)
2. Go to Settings
3. Advanced
4. More Options
5. In the “Appearance Mode, window, check “Never display the Printing Status window” and “Display the low
ink alert only when the cartridges are almost empty.
Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

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2 Answers

New ink won't print i think it is full of dust


Hi


Some times it needs a good clean up but this is up to you if you want to do this I put down here. But after you don this prime the printer so it gets the inks back in the heads, it may take a little time for the inks to work.

Ok it got to be the heads blockage
There is fluid cleaner for this but I can never find any in the shops the only ones I seen is when they sell them in Tesco but they come in with the ink refill bottles so I just use worm water by it self on a cloth and dabbing on the heads to clean them, it will not harm the heads but not to much water.

Some heads are on the inks them self but some have them inside the printer so I not know your printer so if the heads are inside you need to get them out you may find that some heads will just clip out put some need to be unscrewed so you got to know how they come out so be careful and not push to hard on them, if the heads are on the ink then it is a easy job to clean them,
It worth a try it worked for me more than ones.

Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

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Getting


Hi there
Your error message is coming from the Dell Series 5 ink Cartridge. To reset the error message, unplug the printer from the wall. Now remove the power brick from the back of the printer. Wait 60 seconds and then plug everything back in. This usually resets any error messages on the printer. Make sure the Dell Series 5 ink cartridges are intalled correctly by removing them and re-seating them .
Black in left or black side, color in right side or color side

If using a photo cartridge...

Photo cartridge in the black side(left) and color in the color side(right)
Dell Series 5 ink cartridges have a sensor in them that cannot be reset

It is also possible to get a new ink cartridge with a bad sensor. Please take it to the place of purchase for a refund or a replacement one.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

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1 Answer

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Try this - turn off the printer.
Remove the power supply.
Press the power button for 15 seconds.
Then plug it back in.

That should've cleared the printer!

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