Question about Arris DCT6200 DTV Receiver

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D1 appears and after I shut down the power an E609 appears..

The after 1 minute the d1 is back on screen of converter box and a flashing circle is near the d1

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  • wood_tah Dec 12, 2008

    My problem showed up as soon as I plugged in the receiver and turned on the power. I was trying to set this up initially for my brother-in-law, but I could never get past this

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Called Comcast cable and they zapped it...waited 20 minutes...then it worked.

thanks for your assistance.

Posted on Dec 15, 2008

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1 Answer

The screen on my receiver has got "d1" on it and I don't know what is wrong. There is no cable showing up on the tv either.


if it has a hash mark to the left of the d1 going in a circle it is actually DL for downloading. let it do its thing. it can take a while. it is downloading the new software/firmware for the system. do not power cycle while it is doing it or it will start over or just go kaput and need to switch it out. if it doesnt resolve after a hour or two...may need to switch anyway.

Aug 04, 2010 | Arris DCT6200 DTV Receiver

1 Answer

My converter box will not turn on. The light stays red. i plug it in and it lights red but it wont turn on it stays off and i use remote and i manually push the power button but it wont turn on!!


TRY
Unplug receiver.
Leave for 10mins.
Plug in again.
Wait another 10 mins.
Press the hand control stand by button.
In a few minutes the light should turn green and start options should appear.
Good luck. This works when my HD box freezes.

Feb 02, 2010 | TV Receivers & DVRs

1 Answer

My sky + is stuck on standby, i,ve tried holding directional key and switching on/off the green lights flash but the box goes back into standby regards dave


Hello Dave, Hold the left and right buttons down on the front of your sky + box then unplug and plug back in the power. Hold these down until the circle LED shows then press the select button in the middle. This does a factory reset.

Once this is Done unplug from the back of the Sky+ box then hold down the backup button and plug back in until all the lights are on... on the front of your box. Updating software should be showen on the screen whilest this is doing its thing. Ohh you can take your finger off the backup button when you see this message on the screen.

I would advise you turn the channel over or turn the TV off as this can take 10 + minutes to update. I dont want to be responsable for burning the screen.

Hope this Help
Little Dish Fitter

Aug 23, 2009 | TV Receivers & DVRs

2 Answers

My thompson dtr box will not turn on now.it stays on an amber light and doesnt want to do anything else.1day it was fine,now its not.


Message taken from TopUpTV
Does your Thomson DTi6300 fail to power on normally and displays a solid amber light? During the past few days we have been made aware of an issue affecting a number of our customers with a Thomson DTi6300 box. Customers have been experiencing problems with their box failing to come out of standby mode and typically showing a constant amber light on the front panel.
 
This fault is due to a broadcast issue which  has led to a corrupt file being loaded onto the hard disk.
 
Only Thomson DTi6300 boxes have been affected. If you have been experiencing problems of this nature first of all try switching your box off at the wall and leave for twenty seconds. If this does not work, please try the following procedure.
  
Please note this will unfortunately cause recordings in your programme library to be lost which we?re very sorry about. You may have to try this procedure a few times in order to resolve the issue as it requires complete attention and precise timing.
 
1.       Disconnect the power supply from the unit by removing the power cable from the back of the box.
2.       Wait 20 seconds and then put the power cable back in while pressing the 'standby/power on' buttonrepeatedly on the front panel of the box.
3.       Release the standby button as soon as you see a light flash on the front of your box and thenimmediately press the arrow buttons on the front panel quickly and in the following sequence:  Up, Down, Left, Right (please note this is not the order the arrow buttons appear on the box).
4.       Your box should then show the amber light with the green light flashing until the disk re-format has been completed which will take around 60 seconds. The box should return to a solid red light (standby) automatically. If after 2 minutes your box still does not display a solid red light, please repeat steps 1-4.
5.       When you return to the TV GUIDE screen, you will now need to scan for channels to restore your Top Up TV channel logos. To do this, please select Option 4 (set-up) from the Main Menu, followed by option 1 (scan for channels).
6.       IMPORTANT: Once you have completed your channel scan, you will need to select option 5 from the Main Menu (Choose your channels) to re-select all those channel providers you would like Top Up TV to download shows from.
 
We?re really sorry if you have been affected by this issue and greatly regret any inconvenience this may have caused.

May 06, 2009 | TV Receivers & DVRs

2 Answers

Thomson DTI6300-16, The amber light constantly flashes, no red or amber lights appear! any help/advise would be welcome


Does your Thomson DTi6300 fail to power on normally and displays a solid amber light? During the past few days we have been made aware of an issue affecting a number of our customers with a Thomson DTi6300 box. Customers have been experiencing problems with their box failing to come out of standby mode and typically showing a constant amber light on the front panel.
 
This fault is due to a broadcast issue which  has led to a corrupt file being loaded onto the hard disk.
 
Only Thomson DTi6300 boxes have been affected. If you have been experiencing problems of this nature first of all try switching your box off at the wall and leave for twenty seconds. If this does not work, please try the following procedure.
  
Please note this will unfortunately cause recordings in your programme library to be lost which we?re very sorry about. You may have to try this procedure a few times in order to resolve the issue as it requires complete attention and precise timing.
 
1.       Disconnect the power supply from the unit by removing the power cable from the back of the box.
2.       Wait 20 seconds and then put the power cable back in while pressing the 'standby/power on' buttonrepeatedly on the front panel of the box.
3.       Release the standby button as soon as you see a light flash on the front of your box and thenimmediately press the arrow buttons on the front panel quickly and in the following sequence:  Up, Down, Left, Right (please note this is not the order the arrow buttons appear on the box).
4.       Your box should then show the amber light with the green light flashing until the disk re-format has been completed which will take around 60 seconds. The box should return to a solid red light (standby) automatically. If after 2 minutes your box still does not display a solid red light, please repeat steps 1-4.
5.       When you return to the TV GUIDE screen, you will now need to scan for channels to restore your Top Up TV channel logos. To do this, please select Option 4 (set-up) from the Main Menu, followed by option 1 (scan for channels).
6.       IMPORTANT: Once you have completed your channel scan, you will need to select option 5 from the Main Menu (Choose your channels) to re-select all those channel providers you would like Top Up TV to download shows from.
 
We?re really sorry if you have been affected by this issue and greatly regret any inconvenience this may have caused.

May 04, 2009 | TV Receivers & DVRs

1 Answer

My thomson dti 6300 250gb free view box wont turn on


Emailed Topuptv and got this reply

Dear Sir/Madam,



Thank you for contacting Top Up TV.



Please note that we are currently aware of an issue affecting some Thomson DTi6300 boxes.

If your DTR will not come out of standby and is not responding to your remote control, please try the following procedures.


Step 1: Power cycle
First of all, remove the power to the box and wait 20 seconds before restoring power.
Wait while the box tries to restart and allow 2 -3 minutes for this to complete.
Try this at least twice.
If it doesn't go to the solid green light then proceed to the next step.


Step 2: Front Panel Reset

Note: This procedure will unfortunately cause you to lose all of the recordings that you have stored on the box. You will need to be able access the back of the DTR and the front panel buttons

1. Remove power to the unit by removing the power cable from the back of the DTR.
2. Wait 20 seconds and restore the power cable while holding in the standby/power on button on the front panel of the DTR.
3. Release the standby button immediately you see a light 'blip' on the DTR front display and then immediately press the following front panel arrow buttons in sequence Up>Down>Left>Right
4.The DTR will now show the Orange LED with the Green LED flashing until the format has been completed in about 60 seconds. The DTR will return to ON automatically.
5. If requested, perform a channel scan to complete the operation.


We apologise for any inconvenience caused. Our Customer Services department can also be contacted on 08444 159 159. However, please note that we are currently experiencing high call volumes and so may not be able to answer your call as quickly as we would like.

Kind Regards,
Richard

May 04, 2009 | TV Receivers & DVRs

1 Answer

Motorola DCT6412 Cable box


Ive seen this before...that may be indicative of an upgrade of the software in the cable box that comes from your cable provider. The best thing to do is plug it back in, let it get the "yellow ring" for a bit, and wait for the upgrade (it make take 10 - 15 minutes). Then things should return to normal... If the condition persists, try to call the cable company.

Feb 03, 2009 | Arris DCT6200 DTV Receiver

1 Answer

Cable box showing d1


Try unplugging your unit for at least one minute then plug it back in . It should reset itself . It will take 20-30 minutes for the guide to start repopulating .

Dec 04, 2008 | Arris DCT6200 DTV Receiver

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The problem is in your cable connection on the back of your monitor or Box. I had the same problem and solved it by reattaching the VGA cable that was loose.

Nov 14, 2007 | Philips FTR-9964 Tuner/Receiver for Plasma

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