Question about Dell Spacesaver USB Keyboard J4624 SK-8115 RT7D50

11 Answers

Keyboard problems.

I recently bought a new Dell computer and it came, of course, with a dell keyboard. One day when I turned on my computer it was as if the keyboard had become frozen. I had reached the login screen of the Windows Vista startup and when I attempted to type in my password, the keyboard did not type. I tried t urning the numlock on and off but that too did not work. I shut down my computer and switched the USB port that the keyboard was plugged into. It worked fine! However after a while the same thing happened again so I switched plug-ins and it worked. This has repetedly happened no matter what socket I put it in and now it has gotten to the point where it works on none of them. Occasionaly when it didn't work one I tried one I had already used but soon the same thing happened. I would like to know how to fix this problem. Is something wrong with my computer or is my keyboard busted?

Posted by on

  • 12 more comments 
  • wolfey2 Mar 08, 2008

    my system have the w32 myzor virus can this cuse the key board not to work

  • Anonymous May 29, 2008

    i have the same problem too. the keyboard characters on my other laptop dont work. even if i press enter or any keys.how can i fix it? was it all about sticky keys?



  • Dan2133 Jul 13, 2008

    Same problem in Vista. Reverted to XP, and have found it very occasionally. Symptom every third boot or so "found new hardware", then goes about installing the keyboard again.

    IE navigation keys work, media player controls lit and work, but keys won't type anything.

    Called Dell support 6 times over 18 months. They are unable to help. Have switched keyboards with work PC - work PC OK, but home PC (with different keyboard) has same problem. Other USB devices (mouse, printer, ext hard drive) work fine - it is only keyboard that needs to be plugged into different USB ports once in a while.

    Anyone have any ideas?

  • brilat2
    brilat2 Jul 23, 2008

    I tried to switch usb ports and it worked, but that kept happening and now it doesn't work at all. But the num lock light turns on when i turn my vista computer on. I just can't type or change it.

  • Anonymous Aug 05, 2008

    i have a 3 beeps on my computer.is that a keyboard.how can i fix thing.what i am supposed to do?



  • Anonymous Aug 16, 2008

    keyboard error when start up mode

  • Anonymous Sep 18, 2008

    my dell

  • Anonymous Sep 18, 2008

    I have a problem with my dell keyboard sometimes it works and sometimes it doesn't the lights on it come on but it does not type. I went to my control panel and tryed to figure out what's wrong but the discription says it's working properly also when it does not work I unplug the usb cord and it works sometimes what should I do?

  • flyers_24078 Sep 23, 2008

    I have EXACTLY the same problem like " The O"

    Anyone have any solution?



  • naseem_hbk Sep 28, 2008

    hello hi when i start the machine the keyboard works and as soon as the xp loads the keyboard stops working and my pc is a dell

  • Anonymous Oct 16, 2008

    no function fron the keyboard expect for logon , the only way i can type is with on screen keyboard :{,

  • Anonymous Jan 03, 2009

    dont work keyboard

  • johnbhenao Feb 10, 2009

    After a while, computer simply stops recognizing the keyboard. Need to reinstall driver, but I can't find one for it on the Dell site.

  • Anonymous Feb 20, 2009

    Icannotusespacebarorgbackspacebuttonmandnumberslockisnotturningoff

×

Ad

11 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 113 Answers

1. Restart the PC. 2. Hit F12 key repeatedly as soon as the PC turns ON. This will bring up the Boot Menu. 3. Select DELL Diagnostics. 4. Select the Complete / Full from the list of options. 5. Let the tests run which may take about an hour. Make sure you are there in front of the PC for the first 10-15 minutes, because it would need your inputs. 6. This will test the keyboard and USB ports too. 7. This will also verify for you whether the keyboard works when Windows hasn't started. 8. If all the tests pass and your keyboard is still working after sometime, you have issues with Windows: Start you computer in Safe Mode and check the USB drivers and the keyboard drivers. 9. Now, if you continue having issues even when you are running the diagnostics, you need to check your hardware viz. keyboard (try installing another keyboard if you have one) and the USB port. PLEASE REVERT BACK WITH THE RESULTS. I WOULD LOVE TO HELP YOU FURTHER ON THIS, IF THE ISSUE CONTINUES.

Posted on Mar 08, 2007

Ad
  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

You can bring up your "on screen keyboard" as a temp tell you get your regular keyboard up or reloaded.

just go to START>all programs>accesories>ease of access>on-screen keyboard...
this is for vista, might be a little different with XP or 98.

Posted on Nov 20, 2008

Ad
  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I got a tablet netbook for my daughter and am experiencing problems such as when I type r, re appears....when I type e, re appears....when I type d, df appears....when I type f, df appears....when I type 3, 34 appears...and so on. This is only happening with the left side keys. Also, when I type t...the find toolbar appears and highlights all the t's in the text....when I type g, the dropdown menu appears....Not sure how to fix this. Can someone please help. Thanks.

Posted on Dec 30, 2009

Re: Dell USB Keyboard Dell Part No. J4628 Lite-On Part No. SK-8115

I have the same problem as Dan2113 with XP. Occasionally after reboot XP will identify new hardware and reinstall the standard "generic" kbdhid.sys driver that ships with the OS. What I would really like to see is a stable driver for this keyboard from Dell or from the Chinese Manufacturer Lite-On.

Posted on Oct 08, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

HAD the same problem. I unplugged all my usb devices then plugged the keyboard into a different usb port. When I rebooted the keyboard was working again.

Posted on May 31, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I hav the same prob as THE O. i cant find the part DELL DIAGNOSTICS after i went into the boot menu. Are there any options to choose to test the keyboard aft going in to the boot menu.

Posted on Dec 26, 2007

  • theflag Dec 26, 2007

    i hav the same prob as THE O. i cant find the part DELL DIAGNOSTICS after i went into the boot menu. Are there any options to choose to test the keyboard aft going in to the boot menu.

×

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

My @sign is in the wrong place please help

Posted on Jun 13, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

With both Vista and XP I had keyboard problems with my Dell. Vista - exactly like The O. With XP it would often show "found new hardware" then go through its driver installation routine, and sometimes even stop working like the Vista symptoms.
I spent 18 months back and forth with Dell tech support. Tried all kinds of solutions, including what ImWireless suggested. Nothing worked. Finally, I got frustrated and insisted that Dell do something with the hardware. They sent a tech to change the motherboard and USB port hardware. Since then, with XP, it has worked perfectly. I will soon go to Vista again and hope the keyboard doesn't hiccup again.
In Vista, symptoms included lights on, media keys and Internet Explorer keys working OK, but no alpha-numeric characters would work. Changing USB ports worked as The O, and when I ran out I then uninstalled all the USB ports and started fresh. What a pain!
For 2 months now, since the hardware change, I have not seen a single instance in XP of "found new hardware, HID compliant device".

Posted on Oct 09, 2008

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 2 Answers

I've just had a similar experience and, after trying various things, I solved the issue by performing a repair (install) of Windows XP. Wish I'd tried this right at the beginning as it would have saved me lots of time and aggravation.

Posted on Jan 26, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Dell keyboard won't work.

Posted on Nov 11, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I am having the same problem. In fact everytime I turn the computer off the keyboard doesn't work when the computer is restarted. I have found 2 things to help fix this problem.

1) If the keyboard is out, go to control panel, systems, hardware tab, device manager and then finally Human Interface Device. Click on the expand button so you can see all of the usb drives. On my computer there is a little yellow highlight to show which drive is not working properly. Simply right click on the selected usb and click update. This should solve that problem.

2) For those of you having problems with the keyboard when you start up your computer. Simply unplug your keyboard from the usb drive. Turn on you computer and wait for about 10 seconds and replug the keyboard back in. This usually works for me for some strange reason. Well good luck.

Posted on May 06, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How to hook up keyboard to my dell Inspiron 530


Keyboard come with two different connection options these days. The old PS2-style (circular with ~5 pins) port are less common on current machines these days. The Dell Inspiron 530 is one of them; you need a USB keyboard or a PS2 to USB adapter. This adapter, http://www.amazon.com/Adesso-Adapter-connects-connectors-ADP-PU21/dp/B00008ZPED , is an example of how you would connect your old keyboard to your new computer. There are USB ports on the front and back of the tower.

If you bought the computer new, it should have come with a USB keyboard.

I hope this helps.

Cindy Wells

Feb 24, 2013 | Dell Inspiron 530 Desktop Computer

2 Answers

Dell Studio 1737 with Back lit keyboard but Cap Lock Doesn't Light, replaced Keyboard less than 3 months ago, light worked then and went out just recently.


I'd try a different keyboard and see if the caps light works on that - so you can confirm whether it's the keyboard, or computer.

Oct 19, 2012 | Dell Studio 1737 Laptop

1 Answer

Dell Inspiron keyboard issues


Try a USB keyboard. laptop keyboard faults are common, the only real fix is replacement, it isn't too hard, just fiddly.

Mar 02, 2010 | Dell Inspiron 1525 Laptop Jet Black

1 Answer

Dell Dimension E510 - Keyboard compatibility


Hi, to find out if the “Keyboard is compatible with your system?” You can do the following: Shutdown the Computer, connect the Keyboard to your computer. Turn on the computer. If, the “Keyboard have a Power Button?”(Turn on) the keyboard. Go to, Control Panel; click on Device Manager. Click to open Keyboards, in the (Keyboard Properties) Click on Driver (Box), next click to Update Drivers! Click OK. Restart the computer. Check keyboards’ functionality. Thanks paul7of9

Jan 14, 2010 | Dell Dimension™ E510 PC Desktop

1 Answer

I have a Dell bluetooth keyboard and mouse that I bought with my Dell Inspiron notebook - I now want to use with my new Sony Vaio notebook but the Vaio does not seem to be able to see the keyboard and...


The mouse and keyboard to not communicate directly with a computer, but with a small USB device plugged into the computer. Remove that device from the Dell and plug it into the Sony. But you also have to go through the resynch sequence.

Jan 13, 2010 | Dell Wireless Keyboard Optical Mouse w0147

2 Answers

I have an SK-8185 keyboard which came with my new dell desktop, my problem is not all the keys that i press are registering then the spacebar sometimes doesn't work.


Dell has a wonderful 1 year warranty. If it's under a year. Give Dell a call or E-mail them with your Model and serialnumber and let them know what your issue is. You will probably have a new one within a day or two.
If it's not under warranty. Best Buy has USB Windows Media types for just over $10.
Blessings,
A/V Media Guy

Nov 27, 2009 | Dell 0JM629 Inspiron 1520 Keyboard

2 Answers

My keyboard stopped working, how do I fix it...help please


My dell computer doesnt recognize when i press the letters on my keyboard, unless i hold down each letter down for 2 seconds,then it shows the letter one at a time, etc... I changed the keyboard, bought a new one with a usb interface, same thing. Tryed new drivers, etc...

Oct 19, 2009 | Dell SK8110 Keyboard

2 Answers

Keyboard problems.


the wireless USB dongle is the problem. contact Dell support.
you have follow the steps as the tech descripted. if that still don't work after that, ask for a replacement. Dell machine has 1 year warrenty.

May 27, 2009 | Dell Spacesaver USB Keyboard J4624 SK-8115...

1 Answer

On booting up, computer can not load keyboard system.


One possible problem is that your PS2 keyboard port at the back of your PC is ruined. In time, those so called "outlets" become loose specially the ones with cables which usually got pulled or tangled and make the port strained and the contacts get loose.
If that is the case, you might need to replace the keyboard port, or just stick with your usb keyboard.

Jan 07, 2009 | Dell Dimension 2400 PC Desktop

Not finding what you are looking for?
Computers & Internet Logo

9,321 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18425 Answers

Alun Cox

Level 3 Expert

2678 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2022 Answers

Are you a Dell Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...