Question about Dell Spacesaver USB Keyboard J4624 SK-8115 RT7D50
I recently bought a new Dell computer and it came, of course, with a dell keyboard. One day when I turned on my computer it was as if the keyboard had become frozen. I had reached the login screen of the Windows Vista startup and when I attempted to type in my password, the keyboard did not type. I tried t urning the numlock on and off but that too did not work. I shut down my computer and switched the USB port that the keyboard was plugged into. It worked fine! However after a while the same thing happened again so I switched plug-ins and it worked. This has repetedly happened no matter what socket I put it in and now it has gotten to the point where it works on none of them. Occasionaly when it didn't work one I tried one I had already used but soon the same thing happened. I would like to know how to fix this problem. Is something wrong with my computer or is my keyboard busted?
1. Restart the PC. 2. Hit F12 key repeatedly as soon as the PC turns ON. This will bring up the Boot Menu. 3. Select DELL Diagnostics. 4. Select the Complete / Full from the list of options. 5. Let the tests run which may take about an hour. Make sure you are there in front of the PC for the first 10-15 minutes, because it would need your inputs. 6. This will test the keyboard and USB ports too. 7. This will also verify for you whether the keyboard works when Windows hasn't started. 8. If all the tests pass and your keyboard is still working after sometime, you have issues with Windows: Start you computer in Safe Mode and check the USB drivers and the keyboard drivers. 9. Now, if you continue having issues even when you are running the diagnostics, you need to check your hardware viz. keyboard (try installing another keyboard if you have one) and the USB port. PLEASE REVERT BACK WITH THE RESULTS. I WOULD LOVE TO HELP YOU FURTHER ON THIS, IF THE ISSUE CONTINUES.
Posted on Mar 08, 2007
You can bring up your "on screen keyboard" as a temp tell you get your regular keyboard up or reloaded.
just go to START>all programs>accesories>ease of access>on-screen keyboard...
this is for vista, might be a little different with XP or 98.
Posted on Nov 20, 2008
I got a tablet netbook for my daughter and am experiencing problems such as when I type r, re appears....when I type e, re appears....when I type d, df appears....when I type f, df appears....when I type 3, 34 appears...and so on. This is only happening with the left side keys. Also, when I type t...the find toolbar appears and highlights all the t's in the text....when I type g, the dropdown menu appears....Not sure how to fix this. Can someone please help. Thanks.
Posted on Dec 30, 2009
Re: Dell USB Keyboard Dell Part No. J4628 Lite-On Part No. SK-8115
I have the same problem as Dan2113 with XP. Occasionally after reboot XP will identify new hardware and reinstall the standard "generic" kbdhid.sys driver that ships with the OS. What I would really like to see is a stable driver for this keyboard from Dell or from the Chinese Manufacturer Lite-On.
Posted on Oct 08, 2008
HAD the same problem. I unplugged all my usb devices then plugged the keyboard into a different usb port. When I rebooted the keyboard was working again.
Posted on May 31, 2008
My @sign is in the wrong place please help
Posted on Jun 13, 2009
With both Vista and XP I had keyboard problems with my Dell. Vista - exactly like The O. With XP it would often show "found new hardware" then go through its driver installation routine, and sometimes even stop working like the Vista symptoms.
I spent 18 months back and forth with Dell tech support. Tried all kinds of solutions, including what ImWireless suggested. Nothing worked. Finally, I got frustrated and insisted that Dell do something with the hardware. They sent a tech to change the motherboard and USB port hardware. Since then, with XP, it has worked perfectly. I will soon go to Vista again and hope the keyboard doesn't hiccup again.
In Vista, symptoms included lights on, media keys and Internet Explorer keys working OK, but no alpha-numeric characters would work. Changing USB ports worked as The O, and when I ran out I then uninstalled all the USB ports and started fresh. What a pain!
For 2 months now, since the hardware change, I have not seen a single instance in XP of "found new hardware, HID compliant device".
Posted on Oct 09, 2008
I've just had a similar experience and, after trying various things, I solved the issue by performing a repair (install) of Windows XP. Wish I'd tried this right at the beginning as it would have saved me lots of time and aggravation.
Posted on Jan 26, 2009
Dell keyboard won't work.
Posted on Nov 11, 2008
I am having the same problem. In fact everytime I turn the computer off the keyboard doesn't work when the computer is restarted. I have found 2 things to help fix this problem.
1) If the keyboard is out, go to control panel, systems, hardware tab, device manager and then finally Human Interface Device. Click on the expand button so you can see all of the usb drives. On my computer there is a little yellow highlight to show which drive is not working properly. Simply right click on the selected usb and click update. This should solve that problem.
2) For those of you having problems with the keyboard when you start up your computer. Simply unplug your keyboard from the usb drive. Turn on you computer and wait for about 10 seconds and replug the keyboard back in. This usually works for me for some strange reason. Well good luck.
Posted on May 06, 2009
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