Question about Microsoft Windows Vista Ultimate Edition

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Nero 9 wont uninstall

Hi i downloaded and purchased the full nero 9 when nero had finished installing nothing woukd open and it kept coming up with enter a license key wich i kept doing but it wouldnt save it and when i went into add or remove programs nero was not there so i coudlnt uninstall it that way so i tracked down the installer and ran it and i got this message ending installation/setupx.exe: critical error in installation of nero please contact support
message : setupx.exe:cantopen Msi database (path:
c:\DOCUME~1\ash\locals~1\temp\NERO1002626\unit_app_30\unit.msi) for precondition checks. Exit deployment procces...
so i then enterd c:\DOCUME~1\ash\locals~1\temp\NERO1002626\unit_app_30\ into run and ran the installer again and at the end of the istallation i opened the file unit.msi and it wwent through with the installation then came up with the error message this program requires the file advrcnt.dll, which was not found on your system

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  • ashley hunter Dec 12, 2008

    oh yh i posted it in the wrong profile im yousing windows xp not vista

  • ashley hunter Dec 12, 2008


  • ashley hunter Dec 12, 2008

    lol i was going to but i forgot but i did it now lol thank you

  • ashley hunter Dec 12, 2008

    lol ok i have added you ask page in my favorites but in fact have you got an email addres if so then please will you reply to me on becaus when you reply on this it brings up two windows and my computer is ery slow it has only got 256mb of am and a 40 gig hdd bt am gettin 2 gig soon lol

  • Anonymous Jan 17, 2009

    I have the same problem but when i click uninstall it pops up a little box saying installation complete i ran the tool it deleted nero 9 but when i try to install my original nero 7 it said i still need to uninstall the newer version

  • jackstime100 Feb 18, 2009

    i want nero full version serial key & also

    Universal.Shield.v4.2 serial

  • Anonymous Mar 26, 2009

    same problem cant run nero as same message comes up


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  • 340 Answers

Hi Ashley,

download NERO9 cleanup tool here:

Please vote before you leave

Posted on Dec 12, 2008

  • Teis Thomsen
    Teis Thomsen Dec 12, 2008

    Well, Ashley,

    Thanks is all right,

    - but if you voted "FixYa", I´d be happey :-)


  • Teis Thomsen
    Teis Thomsen Dec 12, 2008

    Your all right Ashley,

    Thank you


    ask me directly in the future and if you need any help.


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