Question about HP PSC 2355 All-In-One InkJet Printer

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Error message... Good day... i got a problem about my HP PSC-2353. when i turn it on,it has an error message... it says on the lcd screen "Remove and check cartidge on the right" when i try to remove the black cartidge, it says that i must insert black cartidge on it. i don't have an spare black cartridge for me to troubleshoot it. hope to hear from anyone here soon... thanks in advance...

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  • aspen cool Dec 13, 2008

    Good day Tech610...
    you mean to say that it's my cartridge that has a problem and not the whole unit?... "i mean software or program side or any other hardware in the printer"
    anyway... thanks alot for your quick response.
    and am greatfull to know that there are alot of helpfull people here in Fixya.
    thanks again.


  • aspen cool Jan 13, 2009

    Good Day...
    i already figure out what's the cause of the problem..
    i looked for an replacement cartridge...
    and tried to replace the old one.
    and it works...
    that means...
    it's my old cartridge that has a problem and not the printer...
    actually...
    i converted it to an CISS continous ink...
    it's kinda expensive...
    but the maintenance (ink side) is cheaper than buying a new cartridge...
    and thanks to all specially to FIXYA for the help...
    God Bless all...


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Check the board or ribbon behind the cartridge and see if there is a hole. If yes then there is nothing you can do unless under warranty. If it is under warranty you can get an exchange. If you do not it will not be worth getting a refurb unit from HP just purchase a new one. Sorry for the bad news, i know you were probably hoping for a fix.

Posted on Dec 12, 2008

  • Joe Lepe Dec 15, 2008

    No it is not the ink cartridge. It is the carriage where the ink actually goes into that is damaged. Look in your printer like you are going to put in a new cartridge and where the ink goes, look behind where the ink would be and you should see like a ribbon with some contacts on it. There may be a whole in that which is causing your issue. If not then check your cartridge.

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