I tried to send an e-mail with three scanned documents attached to it, which was a mistake, as it was too large a file to send. I tried to delete the file from the outbox, but it wouldn't let me do so, as I kept getting a message that it was trying send it, so I couldn't delete it. I have tried shutting down the computer several times, and also going into Outlook with the Internet service disconnected, hoping it would allow me to delete the file. Now, I cannot even go in to the program. I get a message stating that the personal file folder was not closed down properly, and it is searching for errors. It begins to search, and says there are 50 seconds remaining, then it blocks completely and doesn't go any further. I can't even shut down the computer properly at that point but have to use the on/off button to get out of there. Any help you can give would be much appreciated!
What you need to do is go to 'my computer' then right click on 'C Drive' then click on 'Search'.
Look for a folder named 'identities' - it is hidden so don't forget to mark 'search for hidden files' as well.
It should find the identities folder under application data or something like that.
Anyhow, under identities youl find a string of letters and numbers (another folder), double click and get into it all the way to outlook express... under outlook express you should see all your outlook express folder (like inbox, sent items and outbox).
If the problem is with the outbox just delete it and rerun outlook express, it should recreate that folder.
Hopefully it was informative enough for you to rate my response,
Thank you for using agadycom.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
When you scan a doc to email, it will open either outlook express/Windows live mail or outlook and use that to send your email. If you have not configured either of these programs on your pc then it cannot send anything. the way around this is to scan the docs into your say My Documents/Documents folder and then attach them to your email as attchments.
Install the Control Center CC3, if it is not already installed. Connect the MFC-5460CN to the computer. Open the CC3 software. Click the Scan button. You will have the choice to Scan to Picture, Scan to OCR, Scan to E-mail, or Scan to file.
You click to E-mail. The MFC scans the document and opens the default E-mail program (Outlook, Outlook Express), attaches the scanned picture and all that is left for you to do is to supply the E-mail address where the document is to be sent.
If you have problems doing that, scan to file then open the E-mail client to create a new message and attach the file you scanned.
If Outlook Express is your "preferred Email", when you email a scanned image, it is sent by Outlook Express. The sender's name displayed is the user listed in the Outlook Express (whose User name is used to get into the Outlook Exp). If anyone else want to send it in their name: This is what you have to do: Save the scanned image somewhere in the computer. Goto your Yahoo mail, or Hotmail or Google mail (create a free account if you don't have your own email account) and send the scan as an attachment. Hope this will work for you. luciana44
Please explain your question further ... "I am able to get the attment from a particular ... " a particular what?
If you are unable to receive a particular attachment from an individual, it depends on the attachment. Microsoft Outlook Express strips attachments of Microsoft Files. That is if someone sends you a MS Excel spread sheet or Word document, Outlook Express will strip the attachment for security. There's no way around this. The fix is have the person send you their file in .ZIP format. Then you can unzip it locally.
When you scan a document it must be scanned with OCR software. The default scanning method will scan a document as a picture, not a document with letters and words. The OCR software will recognize the letters and put the scanned document in the proper format to open it with MS Word. The software that you scan with should have a setting for OCR, read your instructions or help files to get the details if you can not find them very easy in the software you use for scanning. .
The problem with using Outlook may be that you have not set it up properly to get your emails from your email server. You do not need to use Outlook or Outlook express to send any documents, you can use your web based email server if you like, but you can use Outlook Express as well. You just need to add the document to send as an attachment to the email.
To set up Outlook Express to get your email, you must first find out what the POP3 and SMTP setting you must use. You can get that information from your email provider, it is different for every email provider. Then you go to the "File" menu at the top left of Outlook Express and select "Identities" and select "Add New Identity" and from there you will go thru a wizard to guide you thru the process of setting up your email client. Just make sure you have the POP3 and SMTP settings available for you to put into Outlook Express when prompted to in the wizard.
Try saving the document to your local drive first, then send the file as an attachment. When the file is opened from your Outlook, it resides only as a temp file while you are viewing it, then to try to send that temp file, it causes issues with outlook. Save the file first, then send it, but don't try to send the file from the temp view whilst opening the file that is still in another e-mail