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My grill has also fallen off twice. It usually results in the tabs breaking off. My solution has been to add tiny (1/2" x 1") shims in the slots where the tabs have broken. Look carefully. There are two tiny channels. I wedged the wood in and then reattached the grill using sheet metal screws in the same screw holes. It won't come down again.
In three years since doing the kitchen with all KA appliances we have replaced the grill once. We had the stove removed and replaced by the appliance company at no charge after 4 months. We had our ice maker replaced out of warranty. I would never recommend KA appliances to anyone. The quality is absolutely terrible.
We see this a lot. The problem is on the control panel, which we regularly repair nationwide for $39.95 postpaid.
This light failure often occurs when a bulb goes out and the filament shorts, or when the bulbs are removed or installed without first unplugging the oven from the power line. Either can cause such a failure on the controller.
This can often also affect the exhaust fan operation, too. The lights and fan can be inoperable or stuck on too.
Details of our service and critical safety information and disassembly information is at our site, and our link is at our listing here on FixYa: http://tinyurl.com/yzjozk
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