Question about Creative Labs Zen Digital Media Player

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Screen Is Frozen Grey.

The screen of my Zen is Grey, it doesn't change, charge, or turn off. The blue light is on so the battery is not dead, I also cant sync songs into it, eithier. Help! Zen is Brand new, bought on December 10th, 2008.

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  • Anonymous Dec 12, 2008

    same thing is happening .i can sync songs but when i turn it on its totally white screen and dims afterwards then when i press any button then it brights up again.please help me solve this problem

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Did you try to reset it? paperclip in small reset hole on side? sorry if thats to obvious but hey it happens that people don't know..

Posted on Dec 22, 2008

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1 Answer

Creative Zen M:vision - can't turn on/off, permanent blue light


Well, i didn't charge mine over night, was listening to it in the evening while doing some chores and all of a sudden it stopped playing, Blank screen and permanent Blue light. I tried to turn if off but it didn't respond so i left it. In the morning, it went off itself (guess the battery was low). So i connected to the computer and inserted the ZEN CD. As i was exploring the CD looking for a solution, then all of a sudden the screen came up with a note "Rebuilding..." after 5 secs it came on. With all my files intact! I hope this wud be helpful, You could give it a shot, after all there's nothing to loose!

Jan 15, 2010 | Creative Labs Zen Digital Media Player

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My zen vision m is completely dead and will not turn on. When plugged into the usb charging cord and into my computer, it still will not even turn on to at least the charging screen like it should, or at...


I just sorted one of these out. Forget the usb cord even witht the blue light flashing it ain't charging. Not sure about the internal wiring of the dongle but usb just doesn't seem to deliver enough oomph to get it started when the battery is that flat. Get a mains adaptor and plug that in to the charging socket on the dongle or get one of those dedicated mains chargers from ebay. Once I did this I was up and running in no time.

Dec 25, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Blue light is on but zen wont turn on or off


on the top right of ur zen get something sharp and poke the reset button see if that works

Feb 06, 2009 | Creative Labs Zen Digital Media Player

2 Answers

Zen mosaic frozen on charging screen


Try hitting the reset button. Its the small one on the left side. You might have to push it with a pen or something,

Jan 28, 2009 | Creative Labs Creative Technology Zen MP3...

1 Answer

Creative Zen Micro (6gb) is frozen


Take your battery out of the back, turn it back on and let it reboot.

Jul 28, 2008 | Creative Labs Zen Micro MP3 Player

1 Answer

Creative Zen Vision M - Dead Machine


unfortunately,the best solution is to send it back to creative for them to check it out. this sometimes happens when the player has been unused for too long and battery "under charges", which there is a solution.but seeing as u used it under normal conditions,that cant be the problem

Jun 13, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Black Screen


"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

Screen Doesn’t come on anymore
http://www.anythingbutipod.com/forum/showthread.php?t=18859

Jan 17, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Zen Vision: M Frozen for good?


. How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

Zen Vision:M Not Responding SOLUTION! to No Charge, Device Not Connected or Recognize
http://www.anythingbutipod.com/forum/showthread.php?t=10960
If that doesn't fix it try the USB cable

Jan 15, 2008 | Creative Labs ZEN Vision:M Digital Media...

6 Answers

Creative zen v problems-frozen


I Recently bought a Zen, and it works great. The only problem I found was that it freezes itself from time to time, and the best solution to this problem is on the bottom of your Zen, there is a very small Reset hole. With a needle or a toothpick, gently stick it in, and push lightly. This will allow the Zen to unfreeze, and return back into it's regular mode. All your files will be saved, and kept on to the Zen, so you don't need to worry about losing any of your files.

Any additional help, I'll be glad to answer!

-bananaboy101

Dec 04, 2007 | Creative Labs Zen V MP3 Player

18 Answers

Creative Zen frozen and Reset has not worked


try this if your Zen will not turn on

hold the pause/play button down

while holding the pause/play, first use a paperclip to press the reset button and then slide the power thing down for a few seconds like you are turning it on.

release the pause/play button.

you may need to connect it to usb for it to turn on. worked like a charm for me when everything else failed. hope it helps!!!

May 12, 2007 | Creative Labs ZEN SLEEK MP3 Player

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