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What type of Windows 7 do you have? Is it 32-bit or 64-bit? If you have 32-bit, then iRiver Music Manager should work. However, if you have 64-bit,it will not work, according to a phone call I made to iRiver several months ago.I had the same problem as you,and so I called iRiver and that is what they told me,and then I exchanged my 64-bit computer for a
32-bit computer and now the iRiver Music Manager works.
Hello. Welcome To Fixya Community. Glad to Help You Sir ^^
Most likely this kind of problems occurs when the Mp3 Player's Firmware Corrupted, In Order to Fix that you shud upgrade/install the Firmware to your Mp3 Player.Please Follow these Steps to Fix Your Problem:
Download the attached zip file into a temp folder of your PC
Unzip the file into the temp folder and then double click theDM_WEB_ENG.exe file to install the latest version of the Device Manageron your PC
Follow screen instructions to complete the installation of the latest version of the Device Manager application on your PC..
Connect the GoGear to the power supply with the AC/DC adapter.
Make sure all other applications such as Philips Device Plug-in,Windows Media Player or Windows Explorer that accessing the device areclosed or else Device Manager will not recognize the device. Launch theDevice Manager at Start->Programs->Philips DeviceManager->Philips Device Manager on your PC.
Select the REPAIR tab on the dialogue box and then click Repair to start repairing. IMPORTANT: All music & content of the device will be erased once the GoGear is repaired.
Once the repair is complete a dialogue box will pop up; click OK andunplug the GoGear from the computer. Follow all screen instructions tocomplete the repair.
The Device Manager will close automatically once the success message isdisplayed. Close all opened application and then unplug your device.
Once the GoGear is disconnected from the computer, the display willshow “Firmware Upgrading” for a couple of seconds and then start up asusual. You will then need to re-sync the GoGear using Windows MediaPlayer to place your files back on the GoGear.
If you have a Philips HDD Series, it will not work with Windows Vista or Windows Media Player 11 except for briefly, then the player will stop working one day. Your only hope is to use it with Windows XP and Windows Media Player 10 - it is, basically, an obsolete player at this point in time.
The Philips Device Manager has a strange feature - it only properly updates your device if you have the newest version of the Device Manager: Download the newest version of the Philips Device Manager: www.usasupport.philips.com - change your country/language as needed Enter in your exact model # Click on the link for your exact model # Click on the Software & Drivers section Click on "Firmware Upgrade Software" Install the new Device Manager Open and run the "Update" tab -Tha Mp3 Doctor
Make sure you install the disc with the Philips Device Manager on it first (or grab the device manager from Philips' website).
Recovery Mode for Philips' GoGear Open the Philips Device Manager (Start à All Programs à Philips Digital Audio Player à SAXXX à Philips Device Manager) and click on the “Repair” tab.Then click on the “Repair” button to start the repair process.Most of the time, when your player is in that state, the Device Manager will not recognize that your GoGear is plugged in.If this is the case: Disconnect the player from the PC, and make sure the mp3 player is turned off. Hold in the volume + button on the mp3 player, and reconnect the player to your pc while holding in the volume + button. Continue holding the volume + for 10-15 seconds until a "Found New Hardware Wizard" pops up. It should recover your device if there isn't anything internally wrong with the player. Warning: this procedure will result in your songs being erased off the player, so they will have to be reloaded. -Tha Mp3 Doctor
Set your music files in the desired playback order by naming them in alphanumerical sequence such as 001_Drunken Monkey.mp3 followed by 002_Massachusetts.mp3 etc. prior to your transferring into the Digital Audio Player.
IMPORTANT: The player does not support the playback of copy protected (Digital Rights Management - DRM) music purchased from internet music stores.
You can download non copy protected music to the player via Windows Explorer
Hook up your player with the PC via the supplied USB cable.
Run Windows Explorer, and select the files to download from your music file source directory.
Drag and drop the selected files to the player, which is named as Philips in Windows Explorer.
Once the transfer process is complete, click on the removal icon on the task tray to stop and eject the player. When a message appears saying the USB device can now be safely removed from the system, click OK.
Unplug from the PC and enjoy the music on your player.
Upgrade the firmware
You can find the current Firmware version of your player in the settings menu under "Information".
Regularly check www.philips.com/support for new Firmware updates. If your firmware version is the same as the latest version posted on the support site then there is NO need to update the firmware.
However, if you do not have the latest version follows the steps below.
Connect the player to your PC.
Launch the Philips Device Manager at Start -> Programs -> Philips Digital Audio Player -> SA30XX -> Philips SA30XX Device Manager on your PC.
If you do not have this program installed yet, install it from the by-packed CD or download it from www.philips.com/support.
Make sure all other applications such as Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device.
Make sure you are connected to the internet.
Click update, then follows on screen instruction to complete the firmware upgrade.
Make sure you have media player 11 If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this. go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them Also told Microsoft hotfix causes this problem try uninstalling the last hotfix If that doesn't fix it trythe USB cable good luck
please mark the post with a fixya!
Hook it to your computer. Go to My Computer and select the external drive device..which is your mp3 player. Then open your music folder on your computer and drag the music to the appropriate folder on your mp3 player. Make sure the extension on the music is .mp3 or it will not play. Once the music is loaded, unhook the mp3 player and you should see your newly loaded songs on the player.
what os do you have xp or ? if its xp have your mp3 hooked up before hand and goto start then my computer and right click that then properties/harware/device manager-disk drives right click your mp3 and uninstall it.Then unhook it from your pc restart the pc and hook it back up your pc will find it again and should work from there