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Tashiba e-Studio35 Keep getting a close duplex door error message and no door is open

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There are three posibilitiesp;
1 The door on the right is not closed properly
2 the door on the Left is not closed
3 the duplexer is not all the way in or there may be a gate inside the duplexer that is in the wrong position ( open duplex and check all flaps and gates are in the correct position)

Posted on Dec 12, 2008

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Sir my printer problem is on printer menu write a clearing paper path what is this massage and give me solution.


Thank you contacting FixYa for your printer inquiry.
This error is associated with either a sheet of paper blocking the paper path or a partial piece of paper that blocks path or trips a sensor. The printer will usually throw up a error code 13.XX on the display and the XX is a number that will indicate where in the paper path this error most probably occurred. Just follow the steps for your error on the below chart.
This link will take you to the user guide which will be helpfull identifying components and providing guidelines for most of the helpful hints and things you will need to know about this printer.
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00218691/c00218691.pdf
Locate your error on the matrix below and follow the steps. Comment back if you need more help. Thank you again for contacting FixYa.
TF
HP Laserjet Error Codes 0 - 19 Message on printer Display Panel What it means. What to do. 13.XX PAPER JAM [LOCATION] Media is jammed at the specified location (and possibly at other locations). If the message persists after all jams have been cleared, a sensor or sensor lever might be stuck or broken. For all jam messages, do the following: 1. Remove jammed print media from the specified location. Check the entire paper path for other pieces of media in the path. 2. Open and close the top cover to clear the message. 3. Check sensors and flags in the paper path for proper operation. 3.0 PAPER JAM [LOCATION] A non-specific paper jam occurred. 1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation. 13.1 PAPER JAM OPEN INPUT TRAYS Paper-delay jam at paperfeed area. 1. Ensure that paper trays are loaded and adjusted properly so media can feed from the tray. It might be necessary to reduce the stack height of media in the tray. 2. Check the input area for obstructions such as media in the path. Also check to see if the registration assembly damaged or unseated. 3. Replace any defective sensors or flags. 4. Verify the media meets the specifications. 5. Check the pickup feed and separation rollers for unusual wear. Replace as needed. 6. Rotate the media in the input tray by 180° and/or turn it over On NX engines this is most likely the fuser flag or the ACPM. The ACPM has a photosensor hard-wired to the back of it. 13.10 PAPER JAM CHECK DUPLEXER Jam at duplexer. 1. Check the duplexer and the rear area of the printer for obstructions or damage. 2. Check the duplexer for proper operation. Replace the duplexer if a sensor is defective. On a 5si, 8000, or 8100 series laserjet a Duplex Jam can be caused by a tray 2 and 3 feed assembly failure. 13.14 For Laserjet 5si. This error is caused by a defective paper control PCA Replace paper control PCA. 13.2 PAPER JAM OPEN INPUT TRAYS Paper-stopped jam at paper-feed area. 1. Check the input area for obstructions such as paper in the path. Also check to see if the registration assembly is damaged or if the transfer roller is out of place. 2. Replace any defective sensors or flags. 3. Ensure the media does not exceed the maximum length. 4. If multiple sheets are feeding, it might be necessary to fan the media and reduce the stack height. Also, replace separation pad. 5. Verify that the fuser is properly installed. On NX engines this is an input jam. 13.20 PAPER JAM CHECK REAR DOOR Media stopped in the paper path during power on or when the top door was closed. 1. Remove all media in the paper path, and then open and close the top cover. 2. If the message persists after all media is removed: Check if media is jammed in the prefeed area. Replace any defective sensors or flags 13.21 DOOR OPEN JAM The top cover was open while printing. 1. Clear the jam and close the top door. 2. If the message persists, check the top door switch for proper operation. 13.5 PAPER JAM CHECK REAR DOOR Paper-delay jam at fuser. 1. Check the transfer roller and small media belt to ensure they are operating and can feed print media. 2. Check the paper path for obstructions at the transfer roller, toner cartridge, paper feed assembly, and fuser. 3. Replace any defective sensors or flags. 4. Turn the media stack over and/ or rotate it by 180° in the input tray. If still persists - replace fuser, then DC controller. 13.6 PAPER JAM CHECK REAR DOOR Paper-stopped jam at fuser. 1. Check the paper path for obstructions at the fuser and output/delivery area. 3. Replace any defective sensors or flags. 13.99 PAPER JAM [LOCATION] A non-specific paper jam occurred. 1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation

Jun 09, 2011 | HP LaserJet 4350 Printer

Tip

Main Error MINOLTA DI 1611, DI 2011 Messages and Their Remedies


PAPER JAM A paper misfeed occurred in the
main unit.
Open the cover at the indicated
location, and then remove the
misfed paper. (“When the Message
(Flashing alternately)
OPEN XXX SIDE COVER
All misfed paper was not removed
from the main unit.
Check the message in the display
for the location of the paper misfeed,
and then remove the misfed paper.
ORIGINAL DOC.JAM A paper misfeed occurred in the
Document Feeder.
All misfed paper was not removed
from the Automatic Document
Feeder.
Open the Document Feeder Cover
and the Document Feeder, and then
remove the misfed paper.
(Flashing alternately)
OPEN DOC.FEED COVER
∗REMOVE PAPER IN
BYPASS TRAY∗
Paper is loaded in the Manual
Bypass.
Remove the paper from the Manual
Bypass.
FRONT COVER OPEN The Front Cover of the main unit is
open or not securely closed.
Securely close the Front Cover.
(Flashing alternately)
CLOSE FRONT COVER
DUPLEX COVER OPEN The Duplex Unit Cover is open or
not securely closed.
Securely close the Duplex Unit
Cover.
(Flashing alternately)
CLOSE DUPLEX COVER
DOCUMENT COVER
OPEN
The Document Feeder is lifted up
(while a document is loaded into
it).
Securely close the Document
Feeder.
(Flashing alternately)
CLOSE DOCUMENT
COVER
DOC.FEED COVER OPEN The Document Feeder Cover is
open.
Securely close the Document
Feeder Cover.
(Flashing alternately)
CLOSE DOC.FEED
COVER
TONER EMPTY The toner is empty. Copying and
printing cannot be performed.
Replace the toner bottle with a new
one.
SUPPLY TONER
PAPER EMPTY The selected paper tray has run
out of paper.
indicates the paper tray, and
“XXX” indicates the paper size.
Load paper of the specified size into
the specified paper tray.

on Dec 18, 2009 | Office Equipment & Supplies

1 Answer

My Ricoh aficio 450 copier shows a error that says: close door for relay. I have closed all the covers and doors and still get the same error message.


The relay door is the door on the lower right side, below the duplex unit. Check this door -- it may not be closed all the way, or the actuator (the piece of plastic that sticks off the door and is the part that blocks the sensor) may be broken. If neither of these is the case, the sensor may be bad.

Mar 30, 2011 | Ricoh Aficio 450 Copier

1 Answer

Toshiba e studio 250 close duplex unit message


Dear, open the duplex cover, at right corner inner side of duplex cover,there is a micro switch which is not getting pressed,see weather duplex cover is completely closing,If copying is going on see the duplex cover is slightly getting open,if so press the duplex cover while copying is don, for confirmation that switch is not activated.

Regards
Mahaboob Basha.T
Bellary
Karnataka
India

Mar 27, 2011 | Toshiba E-Studio167 Copier

1 Answer

13.10.00 error


13.10.00 jam inside lower left door or 13.10.00 jam inside duplexer Description A media jam has occurred in the duplexer area of the printer. Action
  1. Check for stuck media in the paper path around the fuser and duplexer area. (See the paper jam locations in the printer section for further assistance).
  2. Make sure hat the lower left door closes properly.
  3. If this message persists, contact an HP-authorized service or support provider. Click here to go to "Handling persistent messages?? above.

Dec 19, 2010 | HP LaserJet 5200 Printer

1 Answer

When print 13.10.00 error appear


Welcome to fixya,

13.10.00 jam inside lower left door or 13.10.00 jam inside duplexer Description A media jam has occurred in the duplexer area of the printer. Action
  1. Check for stuck media in the paper path around the fuser and duplexer area. (See the paper jam locations in the printer section for further assistance).
  2. Make sure hat the lower left door closes properly.
  3. If this message persists, contact an HP-authorized service or support provider. Click here to go to "Handling persistent messages?? above.
Hope this helps.

Dec 19, 2010 | HP Hewlett Packard LaserJet 5200 Printer

1 Answer

I have a Minolta CSPro 4000, and I am getting the following errors on the display screen code 0d50


C0d50 means you have a duplex error. This would be coming from the duplex drawer just under the main front door. You must open then close the duplex drawer to reset this code. It can not be reset by opening/closing the front door as with most other codes. Most of the time the c0d50 code will reset by opening/closing the duplex drawer. If not you will need service on the drawer as there is a drive or sensor problem in the drawer. The guides in this drawer have to jog in and out for different paper sizes and orientations. This code is usually causes by a failure of the guides to move properly.
Good Luck and Thank You for using Fixya.
WheatlandServices

Nov 29, 2010 | Minolta EP4000/5000 CS/PRO Copier

2 Answers

Have a Brother MFC 7420 multi function printer/copier. Keep receiving screen message "Back Door Open" can you help ?


the sensor seems to be damaged, please change the sensor/contact technician if requied

Nov 08, 2009 | Computers & Internet

1 Answer

When printer turned on error Dueplex cover


The duplex unit is located on the right side of the copier (facing the copier) The first cover you open (the side door that hinges down) is the duplex unit.
Make sure it is closing properly and fitting tight against the main body.
The open close sensor for the ADU is located at the rear top side of the door. Their is a round hole with a metal plate behind it - this is the actuator for the sensor behind the plate.
To test it, open the door (leave copier on) and press the metal actuator in with your finger - the copier should come to the ready.
When you close the ADU look to see where the actuator/hole meets up with the main body of the copier - there should be a "boss" sticking out from the cover - this is what pushes the actuator to say the door is closed (is it there?)
You could also remove the small plastic cover on the ADU that is cover the side where the sensor/actuator is located. Make sure the sensor is still in place and connected.
You could also try unpluging and repluging the main connector that conects the ADU to the copier (make sure copier is off)

Mar 27, 2009 | Toshiba Office Equipment & Supplies

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