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If the paper is not getting out of the tray, the rollers need cleaned.
The scratches. If the paper jams in the hot area. You will need a new hot roller.
Also the scratches may be coming from the drum. Sometimes it is hard to determine between the drum and fuser hot roll.
There are about 4 possibilites. The paper in the drawer could have bent up corners, not laying in there good and flat, Fuser rollers bad or uneven spring pressure, something could be wrapped around registration roller or something in the paper path is catching the paper as it goes through the copier. Please rate this. Thanks
The orange roller is probably contaminated from toner that is sticking partly to the photodrum in the cartridge.
That roller is likely made of silicone rubber (heatproof) that presses the paper against the fuser roller to 'fix' the toner to the sheet.
I suggest replacing the cartridge and cleaning whatever is accessible before you put the new cartridge in.
Try bending the edge of the paper (work with the natural bow of the paper) so the effect is a "U" shape as the paper sits in the tray. (Similar to bending the edge of papers that are going into a feeder for copying or scanning)
Does the black go all the way to the very edge.ALL copiers have a void area around the edges of the copy....to prevent the copy from sticking to the fuser roller, which operates at nearly 400 degrees while copying.The void area can be as much as 6 mm all the way around, that is to say, all 4 edges.without the void area, the copy will always jam at the fuser or fixing unit.Good Luck
you don't mention whether the document you are copying also appears on the paper.If it does you could have 1 of 2 problems- The drum cleaning system could be at fault or- the fuser roller has picked up some **** easy test...... run copies and when the 1st copy edge appears switch OFF. This is a crash stop.Now examine the sheets in there.Is the stripe on the copy before the fuser (Heat) roller? If yes you could have a drum cleaning problem, usually fixed by changing the drum module.If no and the stripe appears after the heat roll, the problem is with the fuser system,dirty rolls etc. There are a number of other problems with stripes, but you have to start somewhere! If the document does NOT appear on the copy, forget all above, could be scan or ROS problem
If you have reprinting images like that, the fuser heat roller is work out. What happens over time is the teflon coating wears and the ink starts to stick to the roller instead of fusing properly into the page.
Once the ink starts sticking to that roller, you get reprint and it just continues to get worse. Either the heat roll or the fuser itself will need to be replaced.
The only suggestion I could make may be obvious but my experience has taught me that you need to make sure the paper is installed correctly, especially with double ply paper. We have learned that the yellow receipt copy ply must be attached properly to the green roller so that the double ply paper from the roll feeds correctly through the print roller. Also make sure the double ply roll paper is not loose coming off the roll that feeds to the print roller.