Question about Xerox DocuColor 5750 Printer

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Paper stickes to the roller when coming out

After it has copied the copy stickes to the roller when coming out and rolls around the roller

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  • 236 Answers

Your problem is one of the following:

  • your sticker paper is not rated for use in your machine
  • the paper is too old and the glue is not strong enough to go through your printer
  • or your printer is too hot and loosening the glue before it is printed

Posted on Dec 16, 2008

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When copier turn on and taking copies first 6 copies are printing with some scartches and it comes to paper jam in every. Please reply me with a best solution?


If the paper is not getting out of the tray, the rollers need cleaned.
The scratches. If the paper jams in the hot area. You will need a new hot roller.
Also the scratches may be coming from the drum. Sometimes it is hard to determine between the drum and fuser hot roll.

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Black stripe across copy


The orange roller is probably contaminated from toner that is sticking partly to the photodrum in the cartridge. That roller is likely made of silicone rubber (heatproof) that presses the paper against the fuser roller to 'fix' the toner to the sheet. 
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Printer rolls up paper around spindle and locks up!


Try bending the edge of the paper (work with the natural bow of the paper) so the effect is a "U" shape as the paper sits in the tray. (Similar to bending the edge of papers that are going into a feeder for copying or scanning)

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Does the black go all the way to the very edge.ALL copiers have a void area around the edges of the copy....to prevent the copy from sticking to the fuser roller, which operates at nearly 400 degrees while copying.The void area can be as much as 6 mm all the way around, that is to say, all 4 edges.without the void area, the copy will always jam at the fuser or fixing unit.Good Luck

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On the konica 2223 when printing it leaves a dark thick line down the center of the paper.


Konica 2223 copiers are analog meaning the image that comes out on copies is a direct reflection off of the copy. Dirty mirrors in the optic section can cause a dark band, but it is more of a shading effect. Drum assembly's can be removed.The image drum has a cleaning section that uses a urethane blade to clean excess toner off of the drum after the copy passes through.It is simply called a "Cleaning Blade" these blades can be ordered through most online copier part stores. Last but not least is the "Upper Fuser Roller". this is the hot roller the paper passes through to "set" the toner to the paper. These are coated with teflon to prevent toner from sticking to them. They have "seperator claws" that keep the paper from adhereing to the roller, and they sometimes gouge the teflon. this exposes bare metal, and the toner can come off of the copies and stick to the roller.

Jan 16, 2009 | Office Equipment & Supplies

1 Answer

Horizontal black and white lines are coming on copy


you don't mention whether the document you are copying also appears on the paper.If it does you could have 1 of 2 problems-
The drum cleaning system could be at fault or-
the fuser roller has picked up some **** easy test...... run copies and when the 1st copy edge appears switch OFF. This is a crash stop.Now examine the sheets in there.Is the stripe on the copy before the fuser (Heat) roller? If yes you could have a drum cleaning problem, usually fixed by changing the drum module.If no and the stripe appears after the heat roll, the problem is with the fuser system,dirty rolls etc. There are a number of other problems with stripes, but you have to start somewhere! If the document does NOT appear on the copy, forget all above, could be scan or ROS problem

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1 Answer

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How many copies has the copier done ?
When was the last fuser fitted ?(heated rollers)
the fuser rollers have a life of about 100,000 copies
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The only suggestion I could make may be obvious but my experience has taught me that you need to make sure the paper is installed correctly, especially with double ply paper. We have learned that the yellow receipt copy ply must be attached properly to the green roller so that the double ply paper from the roll feeds correctly through the print roller. Also make sure the double ply roll paper is not loose coming off the roll that feeds to the print roller.

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