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Am installing 360 on second pc. have installed program and put in product code but symantec does not recognsise my email adress and password. our old server no longer exists and our current email address is hsrp@internode.on.net. I need to know if the 360 program is registered on our second computer

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Have you tried to log in to Symantec using the old email address?

Go here: https://www.mynortonaccount.com/amsweb/default.do

Once you log in with it, you can update your profile to your new email address.

If you are unable to login using your old email address, contact their Customer Support at: http://www.symantec.com/norton/support/cs/dtree.jsp

Click on "Contact Us". Let them know the details of your problem.

Posted on Dec 12, 2008

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you only need to download and install Norton program,

To download Norton 360 version 4.0
1. www.norton.com/n360s_4
If are having Norton 36 premier version
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Download to addition PC get server error: sys_000001 with Norton 360


Firstly downland and Norton removal tool to safely remove installed Norton program
To download Norton removal tool
1. www.norton.com/nrt
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Once we finished the un installation we can

To download Norton 360 version 4.0
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once we finished the installation we can activate with the existing product key If you will get error message like "you exceed number of installation" while trying to activate you need to contact the Norton support to reset the installation count.


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After uninstall is complete then proceed with restart and then install the new version.
In case you are unable to remove the software via add/remove programs then reinstall the old expired version (this will repair the old installation). Restart then uninstall via the method given above i.e. through add/remove programs.
This software is a problem when uninstalling..you are not alone.

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Hello,

I would suggest removing ALL detected Norton and Symantec products with the Norton Removal Tool for Norton 360 found here.

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2007080716223439?Open&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid

After the uninstall of all Norton and Symantec programs you will also want to download the Windows Installer Cleanup Utility found here. The download link is at the bottom of the More Information section,

http://support.microsoft.com/kb/290301

After the utility is installed and ran you will want to remove all Norton and Symantec programs listed in the removal list.

After you remove the programs and restart you should be able to reinstall the Norton 360 program.

I hope this helps. Please remember to rate this information.

Thanks

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