Question about Motorola Mobility H700 Wireless Headset

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H700 loses-establishes-loses connection

My H700 loses-establishes-loses connection with my Blackberry 8100 Pearl. Sometimes it stays connected - most of the time, though, its been doing this lose-establish-lose connection loop that makes it impossible to sustain a conversation.

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  • Master
  • 916 Answers

  1. Turn on the bluetooth on your phone
  2. With boom mic closed push and hold the call button for 5 seconds and the light will turn purple
  3. Then open the boom mic while simultaneously pushing your phone button to find new device.
  4. Your phone should then locate the H700
  5. It will ask for passkey which default is 0000.

Posted on Jan 12, 2009

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  • Master
  • 13,433 Answers

Hi

  1. I would suggest to try the bluetooth headset with another phone to see if the issue is with the headset or the phone.
  2. Also if possible try another headset with the phone.
These two steps will help to narrow down the problem.

If the headset works fine on another phone, the problem is either in your blackberry, but if another set works with your berry then there is a problem between the two and I suggest to use another headset.

If another headset doesn't work either, or does the same thing, then the issue is in your phone.

I would suggest

  1. Hard reset
  2. Software upate
  3. Contact for service

Posted on Jan 12, 2009

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Steps to pair a H700 headset with any bleutooth pone:

  1. Make sure the H700 fully chared (very important)!!
  2. Make sure the microphone boom is folded closed, i.e. power is off!
  3. Hold the call button for 1-5 seconds until the light is steady lit purple
  4. Flip out the microphone boom, the light should stay lit purple!

Now you are ready to pair the headset with your phone, so follow the pairing instructions of your phone.

Note: When prompted for the Passkey; it is most likely 0000 but the correct Passkey should be on the headset accessory instructions.

I must add that indeed my headset on occation (once or twice every three months) also loses its connection with the blackberry (a 8703e) . At which time I have to remove the headset from my phone bluetooth device list, and start the above described steps to pair my headset with the phone again.

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