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Every time I attempt to install the software for my new hp officejet j3680 all in one I get a fatal error. This has happened twice.

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Go to the HP website, ( www.hp.com ) click on the software and drivers link, search for your printer and download the newest version of the software. If that doesnt help make sure your windows is fully updates with service packs etc. internet explorer -> tools -> windows update

install run the scan and install all updates

if this doesnt work you may have to consider formatting and reinstalling windows...

Posted on Dec 12, 2008

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Posted on Jan 02, 2017

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1 Answer

Can print but cant scan on HP J3680


Hello try to renew the software from here:

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=3441026&

Please select your windows system 32 or 64 bit version.
And click next.
Uninstall ALL the old software before you install the new one.
Disconnect the USB cable while you install the new software
and put it back in when the installation program tells you so.

I can`t tell you about the firmware because you have not written what
windows version you have.

Good luck

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We have a new hp officejet J3680 all in one printer. we can not get it to scan but it does fax and print. Help!!!


Hi,

Please click here to download and install the full-feature software driver and then try scanning. Make sure that the USB cable is disconnected before installing.

Regards
Riztech

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1 Answer

HP J3680 Officejet shows scanner error, will not copy or fax


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Unable to install software.


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When attempting to install HP Officejet 5600 All in One printer, I was notified that a "Fatal Error" occurred during installation process prior to connecting to USB port on computer


Sometimes when installing new software, if you get fatal errors, that could be a sign of virus activity on your computer. I would download one of the many free antivirus programs and scan my computer either that or download the Trinity Rescue Kit CD and boot from it and run (I believe) option #6 "Virus Scan non interactive" That will scan your computer for viruses while the operating system isn't running.

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