Question about Kodak EASYSHARE 5500 All-In-One InkJet Printer

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Kodak Printhead Question

Can anyone give me contact information for Kodak Customer Service?
I think I need a new printhead, but cannot find anyone who can help.
I think I also need a new printhead...but do you think I can find one? I have searched Walmart, Staples, and every small computer business in my area...I can't even find one online...I have tried cleanings, printing test pages, calibrations, everything listed in the trouble shooting guide. Please don't tell me I need to buy a new printer, since I just got this one 7 months ago. I need this to work because I am an online student, so any help to get this resolved quickly is appreciated as I am getting behind. Thanks. I just purchased a 5500 AIO and stright out of box I had a bad printhead. I went to Kodak website and went thru all there tests. They came up with I had a faulty printhead. That was Tue night. to my delight I received my new printer head, free ink and free sample pack of photo paper on Wed afternoon,less than 12 hours. Now my AIO works just fine. I also ran a sample test my 5500AIO vs my easy share printer dock. I was surprised I could not tell them apart. Good news as the AIO will be much cheaper to operate than the printer dock. Have to say GOOD JOB KODAK

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  • junior50 Dec 14, 2008

    Sorry I did not post a problem, I gave a solution. For some reason my solution ended up with the problem. My solution was after thanks.. I purchased a Kodak 5500AIO, and had problems right out of box, My problem was a faulty printhead that Kodak replaced FREE of charge and also threw in FREE ink.

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The contact info is located here:
http://www.kodak.com/global/en/service/contactKodak/aioPrinters.jhtml?pq-path=10747 

Please rate my solution if it is helpful.   Thanks

Posted on Dec 12, 2008

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I have kodak ESP 7250 ... Error light says printhead cartridge jam ... How do you fix ... I tried everything ...


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Have your tired to update the firmware of the printer at kodak.com/go/downloads? make sure if you update the printer it must connected to your computer and it must turn On.,

If you will clean the printhead make sure its always deep clean and also you need to calibrate it also. I know you already familiar how to do it since you already contacted the Customer support.

You can always call Customer support., And if you experienced same problem using a printhead just less than a month and you updated the firmware it means the printer itself is the defective.

Hope this will help

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My Kodak 5500 all in one prints blurry pics. I


Clean the printhead, then print a demo sheet.
  1. Verify that inkjet paper is loaded in the paper trays.
  2. On your desktop, start the KODAK All-in-One Home Center, then select the Help [?] icon.
  3. From the Help menu, select Maintenance, then select Printhead Cleaning. The On/Off light flashes green during the cleaning procedure.
  4. When the On/Off light glows a steady green, press Photo and Copy simultaneously to print a demo sheet.
Is the Demo printout giving the same result?


If so, you may need to replace the printhead. This is a very common problem with this model.
You have to contact Kodak to be sent a new printhead to fix the problem. You click through the support on Kodak and then they automatically send out a new print head. To get the link to this on-line support chat with the live tech support and they can direct you where to go to find this solution. I dont remember the web link they directed me to but once there I answered a bunch of questions and got a new printhead in the mail pretty quick (no cost to me) and as of yet its been fixed.
Or Call Kodak:
Live phone support is available in English and Spanish at 1-800-421-6699, 9 A.M. to midnight Eastern time, 7 days a week.
When you get the printhead, here is how to replace it:
http://www.kodak.com/global/plugins/acrobat/en/service/manuals/AiOPrinters/printhead/AUR1780-9_UE_RevC.pdf

Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe





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1 Answer

How to remove a printhead from Kodak 5300


You can email tech support for instructions or call the toll free number below. These are the instructions for my KODAK 5100 from Kodak tech support.

Thank you for contacting Kodak technical support. If you should have any questions regarding the replacement of the printhead for your KODAK All-in-One Printer, support is available at 1.800.421.6699, 7:00 A.M. to midnight, 7 days a week.

Please check the following information how to install it:
a) Follow these instructions for step-by-step guidance on how to remove and replace your printhead.
b) If your printer is not powered on, press ON.
c) Lift the printer access door and wait for the carriage to move to the center position.
d) Remove any paper that may be loaded in the printer.
e) Remove both ink cartridges.
f) Unlatch the used printhead by pressing the button on the left.
g) Lift the used printhead out of the carriage.
h ) Remove the 3 plastic protective shields from the new printhead.
i) Place the printhead into the carriage
j) Push firmly against the back wall of the printehad until you hear a load snap.
k) Intall the new ink cartridges and make sure you hear the click into position.

If you need further assistance, please contact our Kodak technical support available at 1.800.421.6699, 7:00 A.M. to midnight, 7 days a week.

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