Can anyone give me contact information for Kodak Customer Service? I think I need a new printhead, but cannot find anyone who can help.
I think I also need a new printhead...but do you think I can find one? I have searched Walmart, Staples, and every small computer business in my area...I can't even find one online...I have tried cleanings, printing test pages, calibrations, everything listed in the trouble shooting guide. Please don't tell me I need to buy a new printer, since I just got this one 7 months ago. I need this to work because I am an online student, so any help to get this resolved quickly is appreciated as I am getting behind. Thanks.
I just purchased a 5500 AIO and stright out of box I had a bad printhead. I went to Kodak website and went thru all there tests. They came up with I had a faulty printhead. That was Tue night. to my delight I received my new printer head, free ink and free sample pack of photo paper on Wed afternoon,less than 12 hours. Now my AIO works just fine. I also ran a sample test my 5500AIO vs my easy share printer dock. I was surprised I could not tell them apart. Good news as the AIO will be much cheaper to operate than the printer dock. Have to say GOOD JOB KODAK
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click here to download the app (for users in the US for now) and get all the help you need. goodluck!
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Verify that inkjet paper is loaded in the paper trays.
On your desktop, start the KODAK All-in-One Home Center, then select the Help [?] icon.
From the Help menu, select Maintenance, then select Printhead Cleaning. The On/Off light flashes green during the cleaning procedure.
When the On/Off light glows a steady green, press Photo and Copy simultaneously to print a demo sheet.
Is the Demo printout giving the same result?
If so, you may need to replace the printhead. This is a very common problem with this model. You have to contact Kodak to be sent a new printhead to fix the problem. You click through the support on Kodak and then they automatically send out a new print head. To get the link to this on-line support chat with the live tech support and they can direct you where to go to find this solution. I dont remember the web link they directed me to but once there I answered a bunch of questions and got a new printhead in the mail pretty quick (no cost to me) and as of yet its been fixed. Or Call Kodak: Live phone support is available in English and Spanish at 1-800-421-6699, 9 A.M. to midnight Eastern time, 7 days a week. When you get the printhead, here is how to replace it: http://www.kodak.com/global/plugins/acrobat/en/service/manuals/AiOPrinters/printhead/AUR1780-9_UE_RevC.pdf
Click on this link or copy and paste the complete link into your browser. If I could be of further assistance, let me know. If this helps or solves the issue, please rate it. Thanks, Joe
You can email tech support for instructions or call the toll free number below. These are the instructions for my KODAK 5100 from Kodak tech support.
Thank you for contacting Kodak technical support. If you should have any questions regarding the replacement of the printhead for your KODAK All-in-One Printer, support is available at 1.800.421.6699, 7:00 A.M. to midnight, 7 days a week.
Please check the following information how to install it:
a) Follow these instructions for step-by-step guidance on how to remove and replace your printhead. b) If your printer is not powered on, press ON. c) Lift the printer access door and wait for the carriage to move to the center position. d) Remove any paper that may be loaded in the printer. e) Remove both ink cartridges. f) Unlatch the used printhead by pressing the button on the left. g) Lift the used printhead out of the carriage. h ) Remove the 3 plastic protective shields from the new printhead. i) Place the printhead into the carriage j) Push firmly against the back wall of the printehad until you hear a load snap. k) Intall the new ink cartridges and make sure you hear the click into position.
If you need further assistance, please contact our Kodak technical support available at 1.800.421.6699, 7:00 A.M. to midnight, 7 days a week.
I have severe and often different problems with my Kodak ESP-3 printer. Sometime it`s banding of the colors, then I`ll align the printhead and I`ll have a color problem or no color at all. I just talked to Kodak Customer Service by phone, 11 a.m. PST. After a few automated questions I had a live operator in less than 3 minutes. The service tech went thru some diagnostic steps with me and the printer and after about the 5th step determined I had a faulty printer head. If the green on/off light keeps blinking when it shouldn`t be, that is a sure sigh of faulty printer head, it means the printer is not recognizing the head. Kodak seems to be very aware of this problem and are sending me a new printer head UPS, free of charge. After reading some previous reviews I`m suprised how good the customer service was. Maybe I just called at the right time and got lucky.
They don't sell these in retail stores (according to Kodak Cust. Service). I had an issue where I was not able to print out black ink. Color worked, but no black. So I called 18004216699. I then Had to patiently go through all the basic trouble shooting stuff like calibration, print head clean, demo print (push the copy button and photo button at the same time), etc. Once I went through that with them and still had the same issue, they proceeded to issue me a new print head for free, no shipping charges or anything. Just did this today, but they say I should have the print head in 3 days.
For once, service worked like it should! And to boot, they are sending new black and color ink cartriages! Good job Kodak!
Return the printer to the store. I had to do it myself 3 times. First I got a 5100 with the printhead error, got a replacement the day after the scanner was producing distorted image. Upgraded to a 5300, the scanner wouldn't work at all.
To avoid problems get yourself a Canon or Epson.
We had the same problem from the 1st day! Finally I took out the cartridges, rapped them smartly a time or two, said four letter words at them and replaced them. They now show up as full and the blinky red lights went away. Don't know how long this will last...