Question about Kodak EASYSHARE 5500 All-In-One InkJet Printer

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Kodak Printhead Question

Can anyone give me contact information for Kodak Customer Service?
I think I need a new printhead, but cannot find anyone who can help.
I think I also need a new printhead...but do you think I can find one? I have searched Walmart, Staples, and every small computer business in my area...I can't even find one online...I have tried cleanings, printing test pages, calibrations, everything listed in the trouble shooting guide. Please don't tell me I need to buy a new printer, since I just got this one 7 months ago. I need this to work because I am an online student, so any help to get this resolved quickly is appreciated as I am getting behind. Thanks. I just purchased a 5500 AIO and stright out of box I had a bad printhead. I went to Kodak website and went thru all there tests. They came up with I had a faulty printhead. That was Tue night. to my delight I received my new printer head, free ink and free sample pack of photo paper on Wed afternoon,less than 12 hours. Now my AIO works just fine. I also ran a sample test my 5500AIO vs my easy share printer dock. I was surprised I could not tell them apart. Good news as the AIO will be much cheaper to operate than the printer dock. Have to say GOOD JOB KODAK

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  • junior50 Dec 14, 2008

    Sorry I did not post a problem, I gave a solution. For some reason my solution ended up with the problem. My solution was after thanks.. I purchased a Kodak 5500AIO, and had problems right out of box, My problem was a faulty printhead that Kodak replaced FREE of charge and also threw in FREE ink.

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The contact info is located here:
http://www.kodak.com/global/en/service/contactKodak/aioPrinters.jhtml?pq-path=10747 

Please rate my solution if it is helpful.   Thanks

Posted on Dec 12, 2008

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If you will clean the printhead make sure its always deep clean and also you need to calibrate it also. I know you already familiar how to do it since you already contacted the Customer support.

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  2. On your desktop, start the KODAK All-in-One Home Center, then select the Help [?] icon.
  3. From the Help menu, select Maintenance, then select Printhead Cleaning. The On/Off light flashes green during the cleaning procedure.
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Or Call Kodak:
Live phone support is available in English and Spanish at 1-800-421-6699, 9 A.M. to midnight Eastern time, 7 days a week.
When you get the printhead, here is how to replace it:
http://www.kodak.com/global/plugins/acrobat/en/service/manuals/AiOPrinters/printhead/AUR1780-9_UE_RevC.pdf

Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe





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