Question about Samsung DVD-V4600 DVD Player/VCR

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Error message U99 or UGG

Having placed a DVD in the player it will not play it and an error message reads U99 or UGG. The disc won't even eject now so I can't try another disc. Can anyone help?

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6 Suggested Answers

SOURCE: Technical support needed can't get player to eject disc

The laser lens is dirty preventing the disk from loading. Clean the lens with a cleaning disk available from any electronics store. To open the tray use the manual eject button with a paper clip. If it doesn't have one then tun the player off then back on and hit the eject button while the player is booting. This might take a few times to get the timing of turning unit on and hitting the eject button to get it to work.

Posted on Mar 23, 2008

  • 2071 Answers

SOURCE: My dvd player Samsung DVD-R135 will not read any disc

Manually cleaning the lens
To locate the laser lens, look around the door or drawer of the DVD player and you will see a small circular disc, which is often called the turntable or disc platter. Right off the edge of the platter you should see a small clear lens. There are some manufacturers that have had problems with the lens, depending on the age of the unit. In these problem players, moving the unit to a different location, turning the unit upside down, or sometimes even without moving the unit, the lens can become detached from the laser assembly and floats around inside the unit. You can re-glue it back with a little crazy glue, BUT it must be perfectly centered, and without getting any glue on it. So, if you don’t see the plastic lens, but instead see the laser pick-up assembly, look around for the lens inside the unit and glue it back on.
To clean the lens you must use very little pressure. Take a cotton swab and barely moisten it with plain, non-scented, or oily type alcohol. In a swirling motion, very gently rub the lens until you’ve covered it entirely. Then repeat using the dry end.
If the cleaning didn’t help, don’t despair just yet. You can see if there’s a problem elsewhere in the unit by using a few simple tricks and tips.
First thing you want to see if the unit’s laser is in good working order. This method isn’t foolproof, but most of the time works admirably. When you insert a disc, see if you can look up underneath where the disc sits on the turntable. Observe the laser lens going up and down. If the lens is trying to focus, that’s good! After a few seconds of the lens trying to focus, the platter should start to spin. On almost every CD/DVD unit I've encountered, the unit won't spin unless the laser has properly focused on the surface of the disc. If the unit spins up and and then shuts down, you should check and make sure the laser pick-up assembly slider mechanism is working without any obstructions and that the small chrome rail that it slides on is slightly greased. Don’t go overboard with the grease though, as too much can cause all sorts of problems.
The slider mechanism, depending on the age of the unit and the manufacturer, consists of the small chrome rail, a drive motor, a small gear assembly, and (in some units) a small belt that drives the slider unit via the motor. This small belt causes all sorts of problems. If the belt is broken or slipping, it can cause skipping, dropouts, or simply no start up at all. Also, if the belt breaks in the middle of the disc, the drive mechanism gets hair or dirt wrapped up into the gears, or the pick-up assembly doesn’t return to the start position (called home), the unit will (99% of the time) refuse to release the disc, causing it to become stuck inside the unit. There’s a little micro or leaf type switch located at home position that sometimes gets dirty or breaks and, causing this problem also.
If the disc starts to spin slowly and doesn’t come up to speed, the spindle motor that’s attached to the turntable platter is a common problem. There could also be a problem with the spindle motor driver controller IC or the power supply regulator that supplies voltage to the driver IC. If the disc starts to spin and then spins really fast, or stops and starts to spin backwards, your problem is the laser pick-up assembly or the servo control circuit. If you continue to have problems after cleaning and checking the other things listed above, you may have a problem with the player's alignment. Of course, one of the problems you'll face checking alignments on a DVD/CD player is that you’re going to need to use an oscilloscope on most of them. If you have the proper tools and equipment, the first thing to look at is the RF pattern of the unit while its playing. It should be a sharp and clear pattern. If it's dull and smeared, then the laser could be weak.
Also, in these units are very critical alignments called the focus/tracking gains and offsets. When these alignments are off, it can often cause intermittent troubles. As the unit ages and parts change value, so do these alignments, and will need to be checked. In my time as service technician repairing DVD/CD players, 65% of the laser pick-up assembles I have tested were good and only needed a small adjustment. Today's technology makes it unfeasible for a shop to hook up a DVD/CD player, and even some recorders, to their equipment and make these adjustments because of the cost involved.

Hope this may help;



Posted on Sep 06, 2008

  • 98 Answers

SOURCE: player won't read a DVD

Sounds like a bad pick up assy (Laser)

Posted on Nov 25, 2008

  • 909 Answers

SOURCE: DVD Recorder HR753 - having trouble copying

You need to finalize the disc for playing on other equipment. There will be an option for finalizing or closing the session in the recording menu.

Posted on Aug 26, 2009

  • 2187 Answers

SOURCE: My DVD player has stopped reading any discs

If the player does not play even known working discs (both CD and DVD), you may want to try first to have the lens cleaned out with a disc cleaner which should be available in most DVD stores. If that does not work you may want to open the device if it is out of warranty and inspect the drive and the head. See if the lens is actually moving or may need replacement.

Posted on Aug 27, 2009

  • 25 Answers

SOURCE: DVD Player stops reading disc Error message :

usually this happens when lens cannot read the the disc. Due to few reason 1 Your disk is scratched 2 Your DVD lens is covered with dust 3 You need to replace DVD lens
Try another few CD/DVD to rectify whether there is any problem with dvd you are trying to play
if this error occurs on all the dvd you played then the most likely proble is with your DVD lens either its coverd with dust use Disk cleaner if not you got to replace a new DVD lense as per model

Posted on Feb 18, 2010

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