Question about HP Photosmart C4280 All-in-One InkJet Printer

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Incompatible Ink Cartridge notice with proper HP ink

I was changing an empty black cartridge HP74 with a brand new HP 74XL which is the HP brand and is listed as compatible with this printer. When I took the new cartridge out, and put the old empty cartridge back in - I got the same "Incompatible Ink Cartridge" on the display even though it is compatible and worked right up until it ran out of ink.
I reinstalled the software Unplugged the machine/plugged back in I cleaned the contacts inside the machine and on the new printer cartridge
Any other ideas?

Posted by on

  • sharondou378 Dec 16, 2008

    I tried googling "wirestrip" for the hp printer but I am not coming up with anything. What is the wirestrip and how can I check it?


    Thank you so very much!


    Sharon

  • jason May 11, 2010

    have you checked the wirestrip for a bad connection?

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These types of severe cartridge errors (i.e. "refer to documentation" / "incompatible cartridges", "print cartridge(s) problem", etc.) typically indicates the internal micro-electronics of the HP #74 / 75 (or 74XL/75XL) cartridge(s) are damaged. The cartridge's electrical wire runs at rear and lower side of the ink cartridge, are very delicate and are somewhat susceptible to ink attack over time, which can lead to premature failures. In addition, the older the cartridge the higher the chance of an internal electrical failure. I suggest you first run a 'Tap 41' diagnostic test to check cartridges electrical health (this is a forced test); you may also bypass the error (temporarily) on most models which use HP 74/75 cartridges. Refer to Inkjet411 youtube videos below:

HP 74, 75, 74XL, 75XL Cartridges - Solving Errors & Warnings: http://www.youtube.com/watch?v=C5ISTGyScWU

HP Photosmart C4200-C4500 and C5200-C5500a Printers - Diagnostic Tap 41 Test: (verifies electrical health of ink cartridges): http://www.youtube.com/watch?v=8fE-IM4AVMc

HP Photosmart 4200-4500 5200-5500 Printers -Cartridge Error Bypass (HP 74-75 Cartridges):

http://www.youtube.com/watch?v=UDxRkAGOJaI

HP Officejet J5700/J6400 Printers -Cartridge Error Bypass (HP 74-75 Cartridges):

http://www.youtube.com/watch?v=3X3_D90SSq4


Ink Refilling & Cartridge Care Tips - Everything you need to know: http://www.youtube.com/watch?v=FnXoDIblpdU

Posted on Apr 14, 2013

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  • 72 Answers

SOURCE: My printer keeps displaying the message ink

HI,

ITS PROBLEM WITH CATRIDGE CIRCUIT,REMOVE THE ERROR CATRIDGE ,TURN IT BACK,CLEAN CIRCUIT WITH ISOPROPHYLE.

TNKS

RABBANEES

Posted on Nov 04, 2009

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If the new (or refilled/reman/compatible) HP 74, 75, 74XL, or 75XL ink cartridge refuses to complete the printer alignment following cartridge installation, then the ink cartridge either has a connectivity issue with the flexible printed circuit cable (inside unit where cartridge mates with cable), rear cartridge contacts or cable contacts are dirty with ink residue, or the cartridge is suffering from marginal internal electrical performance. If you run into a problem where the ink cartridge is performing marginally and blocks printing (via the Red X), you can bypass the error message (usually only 1 time per clearing action):


HP Photosmart 4200-4500 5200-5500 Printers -Cartridge Error Bypass (HP 74-75 Cartridges):

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These types of severe cartridge errors (i.e. "refer to documentation" / "incompatible cartridges", "print cartridge(s) problem", etc.) typically indicates the internal micro-electronics of the HP #74/75 cartridge are damaged. The cartridge's electrical wire runs at rear and lower side of the ink cartridge, are very delicate and are somewhat susceptible to ink attack over time, which can lead to premature failures. In addition, the older the cartridge the higher the chance of an internal electrical failure. You can also run a 'Tap 41' diagnostic test to check cartridges electrical health (this is a forced test).....go to www.inkjet411.com for more information on your specific printer model.



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This type of fatal cartridge error (i.e. "refer to documentation" / "incompatible cartridges", etc.) typically indicates the internal micro-electronics of the HP #74/75 cartridge are damaged. The cartridge's electrical wire runs at rear and lower side of the ink cartridge, are very delicate and are somewhat susceptible to ink attack over time, which can lead to premature failures. However, our test group has also seen these failures with brand new cartridges. In addition, the older the cartridge the higher the chance of an internal electrical failure. I suggest you first run a 'Tap 41' diagnostic test to check cartridges electrical health (this is a forced test); you may also bypass the error (temporarily) on most models which use HP 74/75 cartridges. Refer to Inkjet411 youtube videos below on how to access respective printer's service menu and correct:



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HP Officejet J5700/J6400 Printers -Cartridge Error Bypass (HP 74-75 Cartridges):

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Ink Refilling & Cartridge Care Tips - Everything you need to know: http://www.youtube.com/watch?v=FnXoDIblpdU




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