Question about Creative Labs Zen Digital Media Player

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Why does my zen, starts to display Rebuilding, and its not movin.

At all? when i connected the player to the computer, for charging, its suddenly displayed rebuilding... but it doesnt move at all? and then i press the reset button, and opened it. the rebuilding display starts again,and it doesnt move?? i used the recovery mode and used the clean up... then it diplayed the scan disk...

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5 Suggested Answers

ctf1800
  • 4402 Answers

SOURCE: Recovery Mode

  • Detach your player from the PC if it is connected, and turn off the player.
  • If the player stops responding, you can reset the player. To reset the player, gently insert a thin object into the Reset hole located below the power switch.
  • Press and hold the Play button while powering on your player.
  • When the player displays the Creative logo, release the Play button.
  • It will display the following options:
    Clean Up Scans the player and removes invalid links from its music library.
    Does not affect music files themselves.
    Format (All) Caution! Erases all content!
    Save a copy of your player's content before formatting.
    Reload OS/ Firmware Caution! Erases your player's firmware.
    DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
    Reboot Reboots the device.

    Posted on Dec 06, 2007

    • 1 Answer

    SOURCE: freezes at "rebuilding library"

    I just found this on another website and it seems to be working so give it a shot


    Listen!!!!! Anyone having problems try this before you blame the product. Turn off player........remove battery.......hold on button ON and put battery back in while still holding the power button on. When power comes on release the power button. You should now see a clean format and re-boot screen. Use the clean function two times. After the second time go down to reboot and should be fine. Worked for me. The Zen Micro Photo is a sweet mp3 player. Dont blame the product for something YOU most likely did. This will fix 99% of your players problems

    Posted on Dec 08, 2007

    • 7 Answers

    SOURCE: mp3 stuck in rebuilding library mode

    try pushing the restart butten(diden't work on my zen,but worth a try). If that fails try plugging it in to your computer(that worked on my zen) ......

    Posted on May 21, 2008

    ThaMp3Doctor
    • 8596 Answers

    SOURCE: Rebuilding

    You need to use the Recovery Tool from Creative's website at support.creative.com

    Creative Zen
    Try another PC or another USB port
    Make sure the hold/lock is not engaged
    Reset
    Check for firmware update on Creative's website
    Get Recovery Tool from Creative
    Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
    If all else fails, check with this guy:
    http://www.mycreativefansite.com/2007/05/myzenchecker-tools-guide-to-problem.html
    Creative Zen – Formatting
    Step by step instructions for formatting a player
    1. Detach the player from the PC if it is connected, and turn off the player.
    2. Press and hold the Play button while powering on the player.
    3. When the player displays the Creative logo, release the Play button
    4. Select Format (All) and select Yes to format the player.
    5. After the player has finished formatting, select Reboot.
    6. Re-transfer the tracks to the player.
    -Tha Mp3 Doctor

    Posted on Sep 27, 2008

    cambunctious
    • 61 Answers

    SOURCE: Creative Zen Rebuilding Problem (Freezing)

    Hold the reset button with a paper clip AND the play button at the same time while flipping the power switch. The ZEN should go into recovery mode. You probably want to do format all but you can try the different options. You also may need to download/update the firmware here.

    Posted on Feb 13, 2009

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    2. When the player displays the Creative logo, release the Play button.
    It will display the following options:
    Clean Up
    Scans the player and removes invalid links from its music library.

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