Question about Arris SB5100 SURFboard DOCSIS 2.0 Cable Modem (50120900100)

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Inability to connect to Internet

I have SB5100 surfboard along with install disk and am trying to hook up new laptop with Vista using Linsky's WRT54G2 wireless router. I have configured the router using Linsky disk. I have run the Motorola disk on the laptop and cannot get connected to internet. I currently have a desk top connected to the same modem with a USB and that works fine. Any suggestions?
Joe

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  • 83 Answers

The easiest solution would be to use an ethernet connection. A second problem is probably on most cable modems you can either use a USB connection OR an ethernet connection you cannoot use both at the same time.

Posted on May 08, 2009

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Sb5100 surfboard motorola modem I can't get an Internet connection on my laptop. The only light lit on the modem is standby. I tried unplugging it to reset it but it didn't work. Please help!


the standy by feature is a button on the top of the modem. Press button and check that all your lights come on green (power send recieve and online). then you should have connection

Jan 09, 2011 | Arris SB5100 SURFboard DOCSIS 2.0 Cable...

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Need to get wireless on my laptop,


No, the SB5100 is just a cable modem, not a wireless router. You will need to keep your sb5100 but you will need to purchase a wireless router if you want wireless on your laptop. If you can also plug your laptop into the sb5100 via an ethernet cable for your internet connection. Linksys and Belkin and others make wireless routers that you can use for your wireless connections.

May 01, 2009 | Arris SB5100 SURFboard DOCSIS 2.0 Cable...

2 Answers

I can't install modem drivers for SB 5100 motorola (usb) on my laptop having windows vista. An error is showing that no cable found connecting the modem and computer. Can someone help me how to set this...


Here are the current windows Vista drivers from motorola:

http://broadband.motorola.com/consumers/products/SB5100/downloads/542708-001-install-utility-b.exe

Hope this helps you on your journey

Let me know if you have anything else.

I also would recommend you use ethernet since you do not have to install any software to make it work.

You will need to reboot the cable modem when ever you change how its connected also Ethernet/USB or if it was connected to a different PC.

Please Rate

Jan 20, 2009 | Arris SB5100 SURFboard DOCSIS 2.0 Cable...

1 Answer

Router does not work with Vista


You can not use both the the usb and the ethernet at the same time on it, its one or the other Also did you run the install disk first?

Dec 01, 2008 | Arris SB5100 SURFboard DOCSIS 2.0 Cable...

1 Answer

Motorola surfboard modem


try connecting it though the usb and installing the usb driver came on a cd with the modem.
Or connect to the ethernet and install its driver from the motherboard cd

Aug 29, 2008 | Arris SB5100 SURFboard DOCSIS 2.0 Cable...

2 Answers

Install


If the modem is already registered to your ISP then you can plug the modem to your computer using an Ethernet cable (CAT5) to your computer's ethernet port and to the modem's port as well.

If you want to use the USB cable then you need to install the drivers for it. You may go to motorola website and type in the model number of your modem to get and download the drivers.

Though, I suggest that you use the Ethernet connection instead.

Aug 02, 2008 | Arris SB5100 SURFboard DOCSIS 2.0 Cable...

1 Answer

System can't Install the MODEM Drivers


You would need to install the USB drivers from the Motorola disk as windows does not have these USB drivers natively.

Jul 03, 2008 | Arris SB5100 SURFboard DOCSIS 2.0 Cable...

1 Answer

Help me


i have windows xp, and i keep losing internet connection, i have called my cable company several times they say its working, but it isnt, i have a motorola motem how can i fix this problem, im about to just do away with my internet and use a different one

Jun 17, 2008 | Arris SB5100 SURFboard DOCSIS 2.0 Cable...

1 Answer

Motorola sb5100 surfboard - ps3


Have you rebooted your modem after hooking it up? Each time you move your connection from your modem, it must be rebooted to issue new information specific to your equipment. Also, make sure you haven't pushed the "Standby" button on the top.

Feb 19, 2008 | Arris SB5100 SURFboard DOCSIS 2.0 Cable...

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