In the process of printing a piece of paper went into the machine crooked. The printer stopped. I opened the printer and removed the paper except for a small corner of it that got stuck underneath the white plastic rectangular things inside the printer. Screen said to turn off the printer then on again. Problem persists. I cannot see the small bit of paper anymore and I don't know how to get further into the printer. I do not have a manual.
An expert who has achieved level 3 by getting 1000 points
An expert that got 20 achievements.
An expert that got 10 achievements.
An expert that got 5 achievements.
Re: MP970 printer error - paper jam
Hello there this may work for you, it has worked for many here I given this advice so gave it a try it could work for you.
Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.
First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.
If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there. And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it. Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
When the paper does not feed straight, dirty or sticky rollers can cause it to jamb or crinkle, also failure to remove all traces of paper from a previous paper jamb will cause further paper jambs. Check for tiny pieces of at the edges of the rollers, and remove these pieces of paper. The rollers may be dirty or sticky and causes the paper to not feed straight. Try cleaning the rollers with methylated spirits.
Hello and Welcome The 6A00 is a Canon generic code for paper path jam.Some where in the paper path a sensor is activated indicating paper jam so the printer will give off a 6A00 code.As a Canon technology,I usually find the code almost 90% of the time it is related to the purge unit being jammed with something and not being able to move.Moving the print head assembly will not clear a purge unit if its jammed with paper,paper clips,push pins,screws,cookie crisp,flower bud pods etc. I have found all those things in a purge unit.The offending item needs to be removed or the purge unit needs replacement.A Canon Pixma MP970would still be under Canon warranty, get it into a shop and save yourself the hassel. Incidentally, the 6A00 error pertains to all Canon printers made in the last several years, its not just used in one model & its always a paper path error or purge unit I forget myself so here goes, the purge unit,called a spittoon assembly in an HP,lexmark & other ink jet printers,is where the print head assembly parks when not in use, also its other job is to clean and make sure the print head is clean and open for printing.That is why you 'll find the print head assembly parked on top of it. It also has a an electrical pump to milk the print heads and test for ink flow
I hope it will be surely helpful for you. If you want to get support on Call then Call Canon Support by phone, at 1-800-OK-CANON (1-800-652-2666)
Please rate my solution as Four Thumbs given below to this solution if it was helpful. Thank you for using FixYa
Hi Depending on where you live this may be 1 of 2 different problems. If you live in the part of the country that is now experiencing all this humidity then that is probably the problem. The paper has absorbed a lot of water. This happens to mine all the time. I keep the paper separate from the printer on these humid days. If not then the paper feed tire may be dirty or actually need replacing. To clean, take all the paper out of the machine, take a single piece of paper and pour a little rubbing alcohol on the end. Enough to cover about two inches of the leading edge. Allow most of the liquid to evaporate. Now put the piece of paper in the paper slot. Send any small print job to the printer. When the piece of paper begins to enter the printer, hold on to it to prevent its entry. The printer will error after a couple seconds, but the cleaning process should be complete. Take the paper out completely and discard. Reset the printer and fill the printer with fresh, dry paper. Printing should now be OK. If not the printer roller itself needs replacing. Good luck
Paper light flashing could mean several things on this machine.
could be a paper jam in the machine. Open the front cover remove the
drum and toner and look in the machine. You can also check in between the drum and toner by removing the toner from the drum. Open the back cover and look
for a Jam as well.
Try putting a piece of paper in the manual
feed tray which is right above the paper tray, sometimes on certain
documents the margins are too big and asks to go into the manual feed
Hi and thank you for using fixya:
To stop your printer from printing while printing press stop or cancel in your printer control center. Also you can click stop or pause on your computer print dialog box,
1-right click on top of the printer
2- click pause on current job printing
There is probably a crinkled piece of paper stuck in the paper path somewhere causing an alignment issue. Open all the access panels you can and check everywhere for a small piece of paper. Check really good as this issue can be caused by a VERY small piece all folded up.
Make sure the paper guides are tight against the paper. You can also try cleaning the feed rollers with water and dish liquid on a cloth. Check for any paper that is stuck inside. Remove any rear panels that give a straight-through path and check in there. The smallest piece of torn paper will cause this.