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My computer is not communicating with my printer. I have a Dell Laptop with Windows Vista (Intel prentium which is about 6 months old and the printer is a HP Photosmart C5240 All in one series. The printer is also about 6 mths old. It was working fine and then it just quit. The last thing I used the printer for, was to just make a copy of a paper. When I pressed the off button, "shutting down" shows up on it's little screen. That's been there for several days. I can't even turn it off. I needed to change my cartridge about the time this happened and it won't let me remove that either. I have checked USB ports and other plugs - removed them and returned them. I'm getting no change. Do you have any ideas? Thanks, GW

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Try unplugging the printer from the power for about a minute then plugging it back in.  HP printers are notorious for doing this.  

Posted on Dec 11, 2008

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