Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Remove and check color cartridge

I have an HP Officejet 6210. The error message reads remove and check color cartridge. I have cleaned the electrical contacts with distilled water as HP recommends on it's website. I have checked it is properly installed, and I have even replaced the cartridge, but I still get the same message. What else can I try?

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The internal circuit of the printer which connects the colour cartridge is gone faulty so this error.that internal circuit needs replaCEMENT.thanks

Posted on Dec 15, 2008

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HP officejet 6210 all in one...message is"remove


Hi Jim,

When you install a new cartridge, be sure not to touch the contacts, and make sure the contacts on the cartridge align with the contacts on the printer, and all packing tape has been removed. If the contacts on the printter are coated with dry ink, you should clean them with a cotton swab and distilled water. Dampen the swab and wipe off the dry ink on the contacts and let it dryt. Also, run the cartridge alignment on the new cartridge.

I hope this helps. Let me know if you need further assistance.
Randy

Feb 09, 2012 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

My printer is a HP- 6210, Message: "remove and


Hello Cliff, welcome to FixYa.

Hard Reset the printer by doing the following:
  • Remove all the ink cartridges.
  • While the printer in ON, unplugged the power cable from the power source.
  • Disconnect the USB cable at the back of the printer (if your printer is connected through a USB cable)
  • Restart your computer.
  • Connect back the USB cable.
  • Plug the power cable to its power source.
  • Turn ON the printer if it does not turn ON automatically.
  • Install the ink cartridges.
  • If the printer prompts for an print head alignment, please do so.

If the problem persists, replace the ink cartridge. The cartridge might be defective since you already have tried to clean the contacts.

Keep me posted.
Jas

Sep 28, 2011 | HP Photosmart 2610 All-In-One InkJet...

1 Answer

Have an HP PSC 1510 printer. I put in a new genuine HP Tri-Color (93) printer cartridge as I usually do and the "Check Printer" cartridge started flashing. Also flashing on the printer is the...


Problem After you install a print cartridge, one of the following messages appears on the color graphics display:
  • Incorrect Print Cartridge
  • Incompatible Print Cartridge
  • Problem with the Print Cartridge
  • Remove and Check [color / black or photo] Cartridge
  • [Tri-color / Black or Photo] Print Cartridge Inserted Now is Not Intended for Use in This Printer

NOTE: In the procedures below, the "problem" cartridge is the one identified by the message on the color graphics display. If the message does not specify a cartridge, perform the procedures on both cartridges. Step 1: Remove, inspect, and reseat the problem cartridge The print cartridge may not have full electrical contact with the printer. Removing and reinstalling the cartridge may help.
NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges.
  1. Make sure the printer is on. Press the Power button if it is not lit.
  2. Open the printer cover, then wait until the print cartridge carriage is idle and silent.
  3. Press down lightly on the end of the problem cartridge to release it. Figure 1: Removing the tri-color cartridge
  4. Slide the cartridge out and inspect it:
    CAUTION: Do not touch the copper electrical contacts or the ink nozzles. Figure 2: Electrical contacts and nozzlesc00211537.gif 1 - Copper electrical contacts 2 - Nozzles
    • Check the electrical contacts for debris.
    • Make sure all the clear nozzle protective tape has been removed.
      CAUTION: Do not attempt to remove the copper electrical strip! Figure 3: Removing the clear nozzle protective tape
    • Look at the number on the print cartridge label and make sure it is compatible with your printer. Compatible print cartridges are listed in the Printer Reference Guide supplied with your printer.
  5. If the cartridge is compatible, reinstall it in the printer:
    • Cartridges marked with a triangle go into the left carriage slot.
    • Cartridges marked with a square or pentagon go into the right carriage slot.

Step 2: Clean the problem cartridge contacts
  1. Gather the following items to clean the cartridge and carriage:
    • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
    • Sheets of paper or a paper towel to rest the cartridge on during cleaning.
  2. Open the product cover and wait until the carriage is idle and silent.
  3. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
    NOTE: Clean the contacts quickly so that the cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry and clog the nozzles.
  4. Unplug the product from the electrical outlet.
  5. Dip a swab in the clean water and squeeze it to remove most of the moisture. The swab should be only slightly damp.
  6. Clean the cartridge contacts.
    CAUTION: Do not touch the ink nozzles.
  7. Clean the contacts in the carriage, inside the product.
  8. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
  9. Reinstall the cartridge.
  10. Reconnect the product to the electrical outlet.
  11. Close the product cover.
Step 3: Repeat reseating and cleaning steps If the problem is not solved, repeat the reseating and cleaning procedures above.

Call HP if the cartridge is covered under warranty to replace the cartridge
or its time for a new printer


Apr 04, 2011 | HP PSC 1510 All-In-One InkJet Printer

1 Answer

My HP Officejet 6210 has a message reading "Remove


Check that the HP all-in-one print queue is not paused (Windows) or stopped (Macintosh). If it is, choose the appropriate setting to resume printing. For more information about accessing the print queue, see the documentation that came with the operating system installed on your computer.
Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.

Mar 05, 2011 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

Printer reads out "Carriage Jam". Have done all the usual stuff.... shut down,unplugged, cleaned around connections and still reads out "carriage jam". Makes a lot of noise after opening carriage and...


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Complete the steps below in the order presented to resolve the problem. It might not be necessary to complete all of the steps.
Step one: Reset the printer
  1. Without turning the power off, remove the power cord from the back of the printer and from the wall socket.
  2. Wait 30 seconds and reconnect the power cord to the printer and to the wall socket. Turn the unit on if it is not already turned on.
  3. Check the printer for the error message. If the error message still displays, go to the next step.
Step two: Clean the cartridge contacts
Figure 1: Lifting the top cover
Lift the top cover.
  1. Locate the ink cartridge indicated in the error message. Squeeze the gray tab below the cartridge slot to release the latch, then lift the latch.
Figure 2: Unlatching cartridge


1 - Black cartridge
2 - Color cartridges
  1. Remove the cartridge indicated in the error message.
Figure 3: Removing cartridge
Gather cleaning materials:
    • Distilled, filtered, or bottled water (do not use tap water or alcohol or platen cleaners)
    • Lint-free cloth or swab. Eyeglass wipes and coffee filters work well.
  1. Lightly moisten the swab and squeeze out excess moisture.
  2. Holding the cartridge by its handle, wipe the copper contacts.
Figure 4: Wiping the contacts


1 - Copper contacts
  1. Replace the cartridge, then close the latch and the printer top cover.

Jul 29, 2010 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

Ink cartridge error


Hp Cartridge issue


Complete the steps below in the order presented to resolve the problem. It might not be necessary to complete all of the steps.
Step one: Reset the printer
  1. Without turning the power off, remove the power cord from the back of the printer and from the wall socket.
  2. Wait 30 seconds and reconnect the power cord to the printer and to the wall socket. Turn the unit on if it is not already turned on.
  3. Check the printer for the error message. If the error message still displays, go to the next step.
Step two: Clean the cartridge contacts
Figure 1: Lifting the top cover

  1. Lift the top cover.
  2. Locate the ink cartridge indicated in the error message. Squeeze the gray tab below the cartridge slot to release the latch, then lift the latch.
Figure 2: Unlatching cartridge

1 - Black cartridge
2 - Color cartridges
  1. Remove the cartridge indicated in the error message.
Figure 3: Removing cartridge

  1. Gather cleaning materials:
    • Distilled, filtered, or bottled water (do not use tap water or alcohol or platen cleaners)
    • Lint-free cloth or swab. Eyeglass wipes and coffee filters work well.
  2. Lightly moisten the swab and squeeze out excess moisture.
  3. Holding the cartridge by its handle, wipe the copper contacts.
Figure 4: Wiping the contacts

1 - Copper contacts
  1. Replace the cartridge, then close the latch and the printer top cover.
Step three: Replace the cartridge

Jul 13, 2010 | HP Officejet 5610 All-In-One InkJet...

2 Answers

Printer not printing


Hi,


When this error appears in your printer check if ink are smeared on the holder where the contact panel is with the cartridge. To fix this issue use the Kleenex (perfume ) added with few drops of water to dampen it and clean off those contact on the holder. You should let the unit sit 24 hours for best results. Before printing anything run aligned the cartridges a couple times then run clean cartridges a couple of times. Print the test page to look for the condition.


Thank you !!

Jun 28, 2010 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Receiving a "Insert color cartridge" error message


You hit it! Go out and buy a new cartridge. Most likely you got a bad one.

Jun 19, 2009 | HP OfficeJet t45 All-In-One InkJet Printer

1 Answer

Hp 1410 all in one keeps saying prin cartridge error


Follow the steps given below and check for the results

=== Cleaning the ink Cartridges ===

Even if the cartridge is new, follow the steps below to clean the print cartridge contacts. Print cartridges have a substance on the contacts to keep them from corroding during storage that may cause poor electrical contact between the print carriage and the print cartridge.
  1. Verify that the product is turned on. NOTE: If the HP product is not turned on, you will not be able to remove the print cartridges.
  2. Open the unit to access the print cartridges.
  3. After the print carriage (the part that holds the print cartridges) stops moving, unplug the power cord without turning off the unit using the power button. If you turn the unit off the print cartridges will be capped to prevent them from drying out and you will not be able to remove them. You must unplug the power cord to prevent the print carriage from moving.
  4. Remove both print cartridges.
  5. Verify that the part number on the cartridge is the correct part number for the unit.
  6. Using a cotton swab or lint free cloth (like a coffee filter) lightly moistened with distilled, filtered, or bottled water, clean the electrical contacts of the cartridge. Figure 1: Electrical contacts c00055424.jpg NOTE: When an all-in-one is used frequently for black and white printing but infrequently for color printing (for example, an all-in-one that is used primarily as a fax machine), the color cartridge will still eventually fail and need to be replaced. The pins in the print carriage can cause dents on the contact points of the color cartridge over time (usually between six and twelve months).
  7. Wipe the contacts with a dry, cotton cloth, as shown, to dry the contacts and finish cleaning. Figure 2: Wiping the contacts c00055425.jpg
  8. Reinsert the cartridges and lock them in place.
  9. Close the top cover or access door and plug in the power cord.
  10. If the error continues, repeat these steps. If further cleaning fails to clear the error, proceed to "Step two: Cleaning the print carriage contacts" below.
Step two: Cleaning the print carriage contacts Have the following materials available to clean the print carriage contacts:
  • Cotton swabs or any soft material that will not come apart or leave fibers.
  • Distilled, filtered, or bottled water (tap water may contain contaminants that can damage the print cartridges) CAUTION: Be careful not to get ink on hands or clothing.
Do the follow to clean the cartridge contacts inside the product:
  1. If the unit is off, turn it on.
  2. Open the unit to access the print cartridges.
  3. After the print carriage stops moving, unplug the power cord. Do not turn the unit off before unplugging the power cord.
  4. Remove both print cartridges.
  5. Using a cotton swab or cloth lightly moistened with distilled, filtered, or bottled water, clean the electrical contacts of the print carriage as shown below. Figure 3: Cleaning the carriage contacts (your model may look slightly different) c00130268.jpg
  6. On models equipped with locking latches, lower the latches. Figure 4: Latches in the lowered position (your model may look slightly different) c00055427.jpg
  7. Wait five minutes for the contacts to dry and then plug in the power cord. The unit will begin to reinitialize. Wait until the process is complete before proceeding.
  8. Reinsert the print cartridges when prompted and then close the top cover or access door.
  9. If the message recurs, replace the print cartridge indicated by the message. If you are using refilled or remanufactured cartridges or non-HP cartridges, replace them with new HP cartridges. HP cannot guarantee that refilled or non-HP cartridges will function correctly in HP products. If a new HP ink cartridge is defective, return it to the place of purchase with the receipt, or contact HP to obtain a replacement.
  10. If the problem still exists, replace both print cartridges. Since the cartridges are electronically connected through the printed circuit board, the cartridge not indicated in the message might be the causing the failure
If the issue still persists then try the following steps to identify the problem ink cartridge
1. Remove both the ink cartridges
2. Insert the Color ink cartridge first and close the ink access door
3. Check if you are getting any error message or the ink cartridge light is blinking
4. Now remove the color ink cartridge and then insert the black ink cartridge and close the ink access door
5. Check if you are getting any error message or the ink cartridge light is blinking
Replace the problem ink cartridge anc then check

May 17, 2009 | HP PSC 1410 All-In-One InkJet Printer

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