Question about Goldstar Over-the-Range Microwave

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Goldstar Microwave turntable does not work.

The turntable does not turn while microwave is on. There is no sound from the motor.

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  • pykim007 Jan 03, 2009

    I have the same problem with my microwave oven, Panasonic NN-5520A and makes the sound just like your video... no grinding sound. What could be the problem?
    Thanks in advance.
    Paul

  • Gerald English May 26, 2009

    DOES NOT TURN , NO SOUNDS

    HOW DO I REPAIR

  • jason May 11, 2010

    first it will need to be tested for voltage to the motor , if there is voltage then the motor will need to be replaced

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The turntable system consists of the motor, the coupler, the turntable support with rollers, and the tray.

You can see and hear a video of how a turntable motor should sound when you rotate it by hand.

If yours is not set to be off via the control panel, and it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover of the oven.

You can also do that to attach AC voltmeter leads to the leads of the motor. Then run the microwave to see if it has voltage present.

If so, you have a bad motor.

To order Goldstar / L.G. parts, visit Vance Baldwin Electronics.
You'll probably have to call them to find parts for your model.


(If yours is not an LG/Goldstar, please reply back with your brand and model number so we can help you)

If you don;t see the voltage, then you most likely have a problem with the control panel.

We regularly repair such control units for customers nationwide by mail for $39.95 postpaid in about a week with a one-year guarantee.

Feel free to contact me directly (and please remind me of your full model number) for more information & help.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

William E. Miller
prototech@usa.net
http://www.microwavedisplay.com

Posted on Dec 13, 2008

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use the common sense, and logically, fix it. God bless you
Microwave Runs, Heats, but turntable does not move This is a fairly easy one. First, make sure the turntable coupler under the glass dish is not broken. Second, on the control board, find the turntable relay and test for voltage. Some turntable motors are 24 volts DC, so make sure your testing the correct voltage. If no voltage from the control board, then replace the control board. Otherwise head towards the turntable motor.
On OTR models, you can get to the motor by un-screwing the bottom panel on the microwave. On countertop models, there will either be a knockout or screw on access panel. Check for voltage at the motor. If no voltage, check the wiring back towards the control. If voltage, then replace the turntable motor. The component list below also shows how to test a turntable motor.

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The outside bottom of your microwave usually has a belt hidden underneath a small cover directly under the turntable. This belt sometimes falls off or breaks, and sometimes the motor that turns the belt fails. Most time the motor can be found if you remove the main top cover of the microwave, about 10 screws.
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The following parts are in the turntable system: The turntable motor, underneath the floor of the microwave; the turntable coupler, which is like a small plastic piece; the turntable support, either a three-legged or circular piece with wheels; and the glass turntable tray.

It sounds like maybe your turntable support is missing?

You can see and hear a video of how a turntable motor should sound when you rotate it by hand.

If yours is not set to be off via the control panel, and it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover of the oven.

For Goldstar / LG / L.G. help, call 1-800-243-0000 (M-F, 7am-8pm CT, Sat 8-5 CT) and choose the appropriate prompt from the menu or visit here. Goldstar owner manuals can be downloaded here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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If the rest of the oven works fine, then this indicates that you might have a problem with the motor that turns the turntable.

If you try to turn the turntable manually (gently), does it turn freely or is there resistance? If it turns freely, the mechanical mechanism between the turntable and motor may be broken and the motor may be ok.

The oven's microprocessor also controlls the motor. There could be a problem there.

You'll need to have it looked at by a service center. Although its not that difficult to determine which of the reasons I mentioned above is the cause, it can be however, dangerous to operate a microwave oven with the cover off and with high voltage circuits exposed.

Please let me know if I can be of further assistance to you.

Good luck!
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If the rest of the oven works fine, then this indicates that you might have a problem with the motor that turns the turntable.

If you try to turn the turntable manually (gently), does it turn freely or is there resistance? If it turns freely, the mechanical mechanism between the turntable and motor may be broken and the motor may be ok.

The oven's microprocessor2.gif also controlls the motor. There could be a problem there.

You'll need to have it looked at by a service center. Although its not that difficult to determine which of the reasons I mentioned above is the cause, it can be however, dangerous to operate a microwave oven with the cover off and with high voltage circuits exposed.

Please let me know if I can be of further assistance to you.

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